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Cielo

Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including: Annual leadership position on the HRO Today RPO Baker’s Dozen listing Peak Matrix Leader placement by Everest Group Industry Leader designation by NelsonHall Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law.

Client Negotiation Executive (Retention)

Location

Brazil

Posted

7 days ago

Salary

$3 - $5 / year

Seniority

Mid Level

No structured requirement data.

Job Description

Client Negotiation Executive (Retention)

Cielo

Role Description - Atuar no atendimento dos clientes do Varejo e Empreendedores a fim de garantir a retenção do cliente; - Analisar e identificar a possibilidade de oferta de produto, alteração de tecnologia ou necessidade de ofertar novas condições comerciais a fim de reter o cliente; - Entender as necessidades que levam o cliente a solicitar o cancelamento do cadastro a fim de tentar reverter a situação através de uma postura consultiva e empática; - Ofertar a melhor opção dentre os produtos e/ou condições comerciais aos clientes a fim de atender suas necessidades e maximizar o resultado. - Trabalhar próximo ao time de Varejo/Empreendedores a fim de garantir a atualização referente aos nossos produtos e ofertas. Qualifications - Ensino Superior completo; - Experiência em atender de diversas formas clientes PJ´s em área de retenção; - Conhecimento em Pacote Office; - Experiência em ferramentas de Discador em geral. Requirements - Boa comunicação oral; - Ser flexível e empático com os clientes; - Capacidade de negociação. Benefits - Assistência Médica e Odontológica; - Remuneração Variável Anual (PPR); - Auxílio Refeição e Alimentação; - Seguro de Vida; - Seguro residencial e automóvel; - Assistência funeral familiar; - Previdência Privada; - Canal de apoio à especialistas (nutrição, psicologia, ginecologia etc.); - Campanha de Vacinação; - Acesso à diversos cursos em nossa plataforma Educa; - Wellhub; - Day off; - Vale-transporte ou estacionamento; - Programa de Gestação Saudável; - Licença Maternidade e Paternidade estendida; - Auxílio Creche.

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