• Own key success metrics for our Enterprise business including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), product adoption, and customer health. • Continue developing a high-performance culture centered on accountability, customer impact, and continuous improvement. • Operationalize AI forward workflows and customer programs so CSMs can focus their time on customers. • Strengthen our customer health frameworks, forecasting processes, and success metrics. • Engage strategically with our largest, highest visibility accounts. • Deliver regular business and operational reviews to Webflow Executive Leadership. • Partner with Product teams to influence roadmap priorities based on customer insights.

• Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts. • Answer incoming calls from assigned accounts to take sales orders and/or handle customer service issues. • Initiate proactive calls to established accounts in order to grow sales revenue and develop customer loyalty. • Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners. • Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts. • Assist accounts with questions or concerns while maintaining a professional and friendly attitude. • Assist accounts with the return of incorrect or damaged merchandise within established guidelines. • Attend weekly sales meetings to keep informed on new products and changes within the industry. • Process orders for assigned territory. • Monitor backorder status for accounts. • May gather information regarding assigned territory or accounts and share necessary information with TM partner. • Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information related to the account and the company. • Support general queue sales calls. • Minimal travel requirements.

• Asegurar la gestión de recursos independientes, contratación, evaluación de los proveedores para que cumplan con los requerimientos necesarios y zona geográfica. • Horario: lunes a viernes de 9 a 18 horas (1 hora de almuerzo)

• The Customer Engagement Director is a leadership role responsible for accelerating enterprise growth, and executive market engagement across North America Higher Education (NA HED). • This role drives high-value institutional engagement strategies that strengthen competitive positioning, increase pipeline velocity, and accelerate revenue growth across priority accounts. • Partner closely with Sales, Marketing, Product, Customer Success, Revenue Operations, and executive leadership to influence enterprise account strategy, accelerate market penetration, and improve organizational alignment around strategic growth priorities.