• Asegurar la gestión de recursos independientes, contratación, evaluación de los proveedores para que cumplan con los requerimientos necesarios y zona geográfica. • Horario: lunes a viernes de 9 a 18 horas (1 hora de almuerzo)

• The Customer Engagement Director is a leadership role responsible for accelerating enterprise growth, and executive market engagement across North America Higher Education (NA HED). • This role drives high-value institutional engagement strategies that strengthen competitive positioning, increase pipeline velocity, and accelerate revenue growth across priority accounts. • Partner closely with Sales, Marketing, Product, Customer Success, Revenue Operations, and executive leadership to influence enterprise account strategy, accelerate market penetration, and improve organizational alignment around strategic growth priorities.

• Provide industry and platform expertise to help customers derive valuable insights from our product • Advise customers on best practices in order to drive maximum value and ROI from the platform • Partner with Account Managers to build growth strategies for your book of business and work with them to secure successful renewals and expansions • Empower customers to connect their goals and challenges with Sendoso’s offerings • Build trusted relationships with key stakeholders within customer organizations to drive adoption, ensure renewals, and create new revenue opportunities • Develop customized success plans that both accelerate adoption and provide the customer with a path to achieve their desired outcomes with Sendoso • Take ownership of new accounts and manage their onboarding in conjunction with the Onboarding Team • Leverage data to develop communication strategies driving the greatest impact at scale • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product • Project manage the customer journey using internal and external resources as needed • Run a high-touch process with customers to ensure that they're realizing the full potential of Sendoso’s platform • Build, own, and execute client success and engagement plans • Leverage Customer Success technology tools (PlanHat, Salesforce, Tableau, etc.) to understand customer health and run plays to mitigate risk and churn.

• Serve as the primary point of contact for partner and merchant inquiries, delivering timely and professional support via email and phone • Build trusted relationships through responsive, professional, and solution-oriented communication • Respond to and resolve inbound partner and merchant support requests • Triage, document, and escalate issues to internal teams as needed • Maintain SLAs and ensure timely follow-up on all open cases • Track, prioritize, and manage assigned tickets through resolution • Maintain accurate customer records, account updates, and support documentation • Contribute to and improve the external knowledge base and communication library • Identify recurring issues and partner with internal teams to drive long-term solutions • Document processes, troubleshooting steps, and best practices to improve team efficiency • Partner closely with Client Success Managers to ensure seamless handoffs and shared context • Collaborate with Engineering and Technical Support to investigate and resolve complex issues • Work cross-functionally with Onboarding, Risk, Compliance, and Operations to support customer needs • Surface customer feedback, trends, and product issues to help improve the overall client experience