• Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts. • Answer incoming calls from assigned accounts to take sales orders and/or handle customer service issues. • Initiate proactive calls to established accounts in order to grow sales revenue and develop customer loyalty. • Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners. • Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts. • Assist accounts with questions or concerns while maintaining a professional and friendly attitude. • Assist accounts with the return of incorrect or damaged merchandise within established guidelines. • Attend weekly sales meetings to keep informed on new products and changes within the industry. • Process orders for assigned territory. • Monitor backorder status for accounts. • May gather information regarding assigned territory or accounts and share necessary information with TM partner. • Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information related to the account and the company. • Support general queue sales calls. • Minimal travel requirements.

• Asegurar la gestión de recursos independientes, contratación, evaluación de los proveedores para que cumplan con los requerimientos necesarios y zona geográfica. • Horario: lunes a viernes de 9 a 18 horas (1 hora de almuerzo)

• The Customer Engagement Director is a leadership role responsible for accelerating enterprise growth, and executive market engagement across North America Higher Education (NA HED). • This role drives high-value institutional engagement strategies that strengthen competitive positioning, increase pipeline velocity, and accelerate revenue growth across priority accounts. • Partner closely with Sales, Marketing, Product, Customer Success, Revenue Operations, and executive leadership to influence enterprise account strategy, accelerate market penetration, and improve organizational alignment around strategic growth priorities.

• Provide industry and platform expertise to help customers derive valuable insights from our product • Advise customers on best practices in order to drive maximum value and ROI from the platform • Partner with Account Managers to build growth strategies for your book of business and work with them to secure successful renewals and expansions • Empower customers to connect their goals and challenges with Sendoso’s offerings • Build trusted relationships with key stakeholders within customer organizations to drive adoption, ensure renewals, and create new revenue opportunities • Develop customized success plans that both accelerate adoption and provide the customer with a path to achieve their desired outcomes with Sendoso • Take ownership of new accounts and manage their onboarding in conjunction with the Onboarding Team • Leverage data to develop communication strategies driving the greatest impact at scale • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product • Project manage the customer journey using internal and external resources as needed • Run a high-touch process with customers to ensure that they're realizing the full potential of Sendoso’s platform • Build, own, and execute client success and engagement plans • Leverage Customer Success technology tools (PlanHat, Salesforce, Tableau, etc.) to understand customer health and run plays to mitigate risk and churn.