• Develop and execute long-term sales strategies aligned with company goals. • Identify new market opportunities, customer segments, and revenue streams. • Own and deliver against revenue targets and KPIs. • Monitor performance metrics and implement improvements. • Hire, mentor, and lead a high-performing sales organization. • Build and maintain relationships with key clients and strategic accounts. • Partner with marketing to align lead generation and brand strategies. • Implement CRM and sales tools to improve efficiency and visibility.

• Lead the full lifecycle of large AMS opportunities, including solutioning, win strategy, RFP responses, and closure of multi-year transformation deals. • Partner with sales and vertical leaders to shape and close enterprise AMS engagements and build strong CXO-level relationships. • Drive AMS growth across Europe by expanding existing accounts and acquiring new enterprise clients. • Secure at least two large deals (> $15M annually) per year and acquire four new AMS customers annually while identifying new market opportunities. • Build and scale AMS delivery capabilities across global onshore, nearshore, and offshore teams. • Develop reusable assets, accelerators, and automation frameworks while driving operational excellence in cost, quality, and customer satisfaction. • Define next-generation AMS offerings and lead innovation initiatives, workshops, and PoVs.

Description The Role The Subscriber Growth Manager, OnStar Services will own the health and economics of the existing OnStar subscriber base in the US and Canada. This role sits at the center of our post-acquisition monetization strategy and is accountable for reducing churn, improving renewal performance, increasing save and winback effectiveness, and growing subscriber lifetime value. This is a business operator role for the existing subscriber base, not a traditional customer support role and not a narrow lifecycle marketing role. This leader will use customer centric data to identify and cross-functional execution to resolve leakage points in the subscriber journey, bring retention strategies to market, and step in quickly when customer-impacting issues threaten retention, renewal, or subscriber health. This role partners closely across Monetization, CRM, Product, Product Marketing, Analytics, Dealer, Advisor, eCommerce, and Operations. It does not own onboarding or adoption; those responsibilities sit in adjacent roles and will be important partnership interfaces. Why This Role Matters OnStar's long-term growth depends not only on acquisition, but on how effectively we retain, renew, and grow value from the customer base over time. This role will be a key leader continuously building that capability, turning post-acquisition customer success into a durable driver of profitable growth. What You'll Do - Own the retention and renewal strategy for OnStar's subscriber base across churn mitigation, renewal, winback, save strategy, and rejector management - Lead the team and operating rhythm for retention and base monetization performance, with accountability for subscriber health, retention, and revenue metrics - Identify the highest-impact moments of customer leakage and develop targeted interventions to improve retention, tenure, and lifetime value - Translate customer, performance, and cohort-level insights into commercial actions across CRM, Advisor, Dealer, eCommerce, and other market-facing surfaces - Partner with Analytics, Finance, Product, and Product Marketing to understand churn drivers, shape differentiated retention strategies, and reflect customer pain points in roadmap and go-to-market decisions - Drive a test-and-learn approach to retention, renewal, save, and winback motions, with rigor around hypothesis development, measurement, and scaling what works - Lead cross-functional prioritization and commercialization of retention initiatives across shared channels, while acting as the business DRI for urgent in-market issues affecting retention, renewal, churn, or customer-base economics - Lead performance management for the customer success portfolio and manage and develop a team focused on key lifecycle motions such as churn, winback, renewal, and rejector management What Success Looks Like - Churn is reduced through smarter segmentation, structural interventions, and more effective save strategies - Renewal performance improves through clearer targeting, stronger offers, and channel specificity - Winback becomes a more systematic and scalable growth lever - Retention and renewal priorities are translated into channel actions and measurable business outcomes - High-priority issues impacting the subscriber base are identified quickly, escalated appropriately, and driven to resolution with clear ownership and measurable business recovery Your Skills & Abilities (Required Qualifications) - Bachelor's degree in Business or a related field required - 7+ years of overall experience - 5+ years of experience in subscription, retention, lifecycle, customer success, revenue operations, or digital commerce - Strong understanding of recurring revenue business models and the drivers of churn, renewal, winback, and lifetime value - Demonstrated ability to use data and customer insight to shape strategy and improve business performance - Experience leading complex cross-functional work across commercial, marketing, product, analytics, and operations partners - Strong executive communication skills, including the ability to translate complex analysis into clear business recommendations - Proven ability to balance strategic thinking with day-to-day operating rigor and execution - Experience leading through ambiguity and resolving urgent cross-functional business issues in a fast-moving, matrixed environment - Strong judgment, prioritization, and ownership mindset What Can Give You a Competitive Advantage (Preferred Qualifications) - Experience in subscription, software, connected services, telecom, automotive, consumer technology, or other recurring-revenue businesses - Experience with CRM and lifecycle channels such as email, push, in-app, call center, advisor, dealer, or eCommerce - Experience with experimentation, offer strategy, customer segmentation, and cohort analysis - Experience operating in highly matrixed organizations with shared channel teams and multiple stakeholder groups - Familiarity with retention metrics such as churn, save rate, renewal conversion, reactivation, and lifetime value Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. • The salary range for this role is $140,100-$186,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. NO RELOCATION #LI-LK1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

• Build and maintain strong relationships with key letting agent partners • Ensure agents fully understand the commercial value of our free advertising • Drive revenue growth by embedding operational best practices within client teams • Monitor client performance data, identify trends, and proactively address gaps • Deliver regular performance reports and insights to clients • Collaborate with business development and support teams to onboard new clients effectively