Role Description Draganfly Innovations is seeking a Field Application Specialist (FAS) with a focus on Law Enforcement Operations. While this role is remote, regional proximity supports in‑person client engagements, field operations, and industry events. The Field Application Specialist (FAS) – Law Enforcement serves as a trusted technical ambassador for Draganfly’s UAS platforms. This role bridges sales, product experience, and end-users by delivering expert flight demonstrations, customer training, and technical event support. You will work directly with law enforcement agencies, partners, and internal teams to ensure customers experience Draganfly solutions at their highest potential—from first demo through early adoption and operational readiness. This is a remote role that requires 50–70% travel across Canada. Key Responsibilities - Lead in-person and virtual UAS product demonstrations for law enforcement customers, partners, and strategic accounts - Serve as the field-based subject matter expert for Draganfly platforms, applications, and use cases - Execute and continuously improve demo playbooks aligned with customer mission requirements - Maintain and configure demo systems to ensure operational readiness and compliance - Deliver hands-on and virtual customer training post-delivery to support rapid adoption - Support the development and updating of training materials, quick-start guides, and e-learning resources - Conduct partner and reseller training to expand demo and training capabilities - Perform compliant flight operations for demonstrations, testing, and special projects - Represent Draganfly at trade shows, industry days, and customer events; operate live demos and presentations - Support event logistics including equipment shipping, setup, teardown, and technical preparation - Collaborate with Sales during technical discovery and qualification phases - Provide technical input for proposals, presentations, and bid responses - Capture and share customer feedback, feature requests, and recurring technical issues - Assist with customer onboarding milestones to ensure independent system operation - Deliver internal product and demo training for sales, marketing, and partner teams Qualifications - FAA Part 107 Remote Pilot Certificate (required) - 4+ years in UAS operations or product application roles - Experience conducting customer-facing demos or training - Strong troubleshooting and mission‑planning experience - Proficiency with market‑relevant payloads - Comfortable travelling 50–70% - Familiarity with MAVLink-based UAS (asset) - Proficient with Teams, SharePoint, and CRM tools (HubSpot) Preferred Specializations - Law Enforcement: DFR, SAR, tactical indoor operations, accident reconstruction - Commercial: Inspections, LiDAR/surveying, photogrammetry, critical logistics Benefits - Competitive salary: $72,000 - $95,000 - Equity / Stock Options: Participation in the company’s stock option plan, providing long‑term ownership and alignment with company growth. - Comprehensive medical and dental benefits, including a Health Spending Account (HSA). - Matching RRSP program to support long‑term financial planning. - Generous time‑off program, including vacation, wellness days, and the full week off between Christmas and New Year’s. - Professional development support, including assistance toward obtaining your FAA Part 107 Remote Pilot Certificate or equivalent training required for operational roles. Company Description At Draganfly Innovations, you’ll join a collaborative team that values innovation, curiosity, and continuous improvement. We’re in an exciting growth phase, scaling our technologies, product lines, and teams as we continue to shape the future of UAV innovation. Joining us now means becoming part of a company with deep roots in the industry - and bold ambitions for what comes next. You’ll have the opportunity to make a meaningful impact, work on diverse and cutting‑edge projects, and grow your skills alongside passionate experts. We offer competitive compensation, strong benefits, and a supportive environment where your contributions truly matter. Here, you won’t just join a company - you’ll help build what comes next. As part of our hiring process, all candidates must successfully complete reference checks and a criminal background check.

Role Description Draganfly Innovations is on the lookout for a Field Application Specialist (FAS), Team Lead to lead and support our Field Application team while serving as a senior technical ambassador for our UAS platforms. In this role, you’ll oversee product demonstrations, customer training, and field operations—ensuring customers experience our systems at their full potential from first interaction through successful adoption. You’ll also mentor and guide FAS team members, helping drive consistency, quality, and operational excellence across all engagements. This is a remote position with significant travel across the West Coast of the United States, so candidates must reside within the region. It is ideal for someone who thrives in fast-paced field environments, enjoys leading from the front, and excels in customer-facing technical roles. Key Responsibilities - UAS Operations & Team Leadership - Lead and support Field Application Specialists, providing mentorship and day-to-day guidance - Conduct in-person and virtual product demonstrations for prospects and partners - Act as the primary on-site subject matter expert for Draganfly systems - Standardize and improve demo and training playbooks across the team - Oversee scheduling, deployment, and readiness of FAS resources - Maintain and manage demo systems and equipment to ensure field readiness - Deliver hands-on and virtual customer training sessions - Ensure safe, compliant flight operations across all activities - Support testing, special projects, and operational deployments - Events & Trade Shows - Represent Draganfly at industry events, trade shows, and customer demonstrations - Lead live demos, presentations, and customer engagement activities - Support event logistics including setup, teardown, and technical preparation - Coordinate FAS team coverage for events and demos - Lead pre-event preparation and post-event debriefs - Interdepartmental Support - Document customer feedback, feature requests, and technical insights - Partner with Sales on technical scoping and customer qualification - Support proposal development and customer-facing materials - Collaborate with Product and Operations to improve customer experience - Deliver internal training sessions for sales, marketing, and partner teams - Track and report on team activities, performance, and engagement outcomes Qualifications - FAA Part 107 Remote Pilot Certificate (required) - 4+ years in UAS operations or product application roles - Experience conducting customer training or technical demonstrations - Experience leading or mentoring teams in dynamic environments - Strong troubleshooting skills and familiarity with mission planning and payloads - Comfortable with frequent travel (50–60%) - Experience with MAVLink-based systems is an asset - Proficiency with CRM and collaboration tools (HubSpot, Teams, SharePoint) Preferred Specializations - Public Safety: DFR, SAR, tactical operations, disaster response - Commercial: Inspections, surveying, photogrammetry, logistics Benefits - Competitive salary: $75,000 – $85,000 USD - Health Coverage Reimbursement: We reimburse the cost of your existing or preferred healthcare plan (amount varies depending on family size). - 401(k) program with employer matching - Generous time-off program, including vacation, wellness days, and a week off between Christmas and New Year’s. - Professional development support, including assistance toward obtaining your FAA Part 107 Remote Pilot Certificate or equivalent training as required for operational roles Why Join Us? At Draganfly Innovations, you’ll join a collaborative team that values innovation, curiosity, and continuous improvement. We’re in an exciting growth phase, scaling our technologies, product lines, and teams as we continue to shape the future of UAV innovation. Joining us now means becoming part of a company with deep roots in the industry - and bold ambitions for what comes next. You’ll have the opportunity to make a meaningful impact, work on diverse and cutting‑edge projects, and grow your skills alongside passionate experts. We offer competitive compensation, strong benefits, and a supportive environment where your contributions truly matter. Here, you won’t just join a company - you’ll help build what comes next. As part of our hiring process, all candidates must successfully complete reference checks and a criminal background check.

Role Description We are seeking an Application Support Engineer to provide front-line and advanced application support for our proprietary loan management platform. This role is internal customer-focused and centers on diagnosing, troubleshooting, and resolving application and system issues while delivering a high-quality support experience. The Application Support Engineer will work closely with users, product, and engineering teams to ensure timely resolution of incidents and continuous improvement of our support processes in a modern, cloud-based environment. This role is not eligible for visa sponsorship. All applicants must be authorized to work for any employer in the US. Key Responsibilities - Serve as a primary point of contact for technical application support, working directly with users to identify, diagnose, and resolve issues. - Triage incoming support cases, determine severity and impact, and manage issues through resolution. - Troubleshoot application issues across the full support stack, including user workflows, web browsers, application services, and databases. - Provide hands-on support for web browser-related issues, including cache/cookie problems, compatibility issues, and use of browser developer tools. - Investigate and resolve data issues using SQL Server, including writing SQL queries to analyze and correct data discrepancies. - Support and troubleshoot applications built on the .NET (C#) framework, focusing on issue resolution rather than feature development. - Monitor, investigate, and document application issues within Azure cloud environments. - Use Azure DevOps to log, track, and update incidents, defects, and support-related work items. - Escalate complex issues to engineering teams with clear documentation, reproduction steps, and technical findings. - Validate fixes and communicate resolution updates clearly to users. - Support application releases by assisting with smoke testing, post-deployment validation, and user communications. - Create and maintain support documentation, runbooks, and knowledge base articles. - Manage multiple active support cases while meeting response and resolution expectations. Qualifications - 3+ years of experience in technical support, application support, or production support roles. - Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience. - Excellent customer service and communication skills, with the ability to explain technical issues in clear, user-friendly language. - Strong problem-solving skills and attention to detail. - Ability to remain calm, organized, and effective while handling multiple issues and priorities. - Collaborative mindset and comfort working closely with engineering and product teams. - Experience working in an Agile or fast-paced support environment is a plus. Requirements - Strong experience supporting applications built with .NET / C#. - Working knowledge of Microsoft Azure cloud platforms, with experience supporting cloud-hosted applications. - Experience using Azure DevOps for incident tracking, issue management, and collaboration with engineering teams. - Proficiency with SQL Server, including writing and executing SQL queries for troubleshooting and data correction. - Strong understanding of web technologies and practical experience troubleshooting modern web browsers (Chrome, Edge, Firefox, Safari). - Familiarity with application logging, monitoring, and basic performance troubleshooting. Benefits - Competitive Base Salary- $70,000 - $100,000 based on experience.

• Triage and manage incoming support tickets across multiple customers, maintaining SLA response and resolution. • Communicate directly with customers by setting expectations, providing status updates, and translating technical problems into plain language. • Read existing code and design documents to understand customer environments before issues arise. • Implement code fixes in C#/.NET and React/TS for production and test environments. • Escalate tickets with thorough documentation when issues require deeper engineering involvement. • Review software releases, test Cloud environments, and coordinate releases with customers. • Participate in a rotating on-call schedule for customers contracted for 24/7 after hours support. • Document issues, resolutions, and institutional knowledge for the team.