Role Description The IOP Therapist at Midtown Center Ft. Worth is an active member of the treatment team, providing continuous patient care, interaction, and role-modeling to patients. This is a generic position (working with adults). Other duties include: - Organizing patient activities - Filing - Charting - Calculating point sheets and levels - Completing schedules All program therapists work under the direction of the Director - Outpatient Services. This is a remote position. The IOP Program Therapist performs behavioral health care clinical functions to include: - Assisting patients in meeting their biopsychosocial needs - Ongoing assessment - Treatment planning - Behavioral management - Enhancement of coping skills - Family therapy - Discharge planning Qualifications - Master's Degree from an accredited college or university in Social Work or a clinical related mental health field - Minimum of one year of experience in a psychiatric health care facility - Direct experience in family and group therapies, crisis intervention, and treatment skills - Strong clinical assessment skills - Must possess a state license as an LMSW, LCSW, LPC Intern, LPC, LMFT-A or LMFT - Staff are encouraged to pursue LCSW licensure - CPR Certification and CPI training must be completed prior to providing direct patient care services - May be required to work flexible hours and overtime Requirements - Part-Time Regular Schedule (Fully Remote) - Evening IOP (Mondays, Wednesdays, and Thursdays) 6 p.m. - 9 p.m. - Must be available to attend the Full hospital and departmental orientations: Week 1: Monday - Friday 8 AM - 5 PM Benefits - Very competitive salary

Role Description The Collaborative Care Clinician I is an associate-level licensed behavioral health clinician reporting to the Clinical Excellence Manager. This role provides evidence-based interventions via the Collaborative Care Model to individuals (pediatric and/or adult populations) experiencing mild to moderate symptoms and utilizes evidence-based therapeutic interventions to promote symptom reduction and optimal patient outcomes. - Provides care to patients, based on needs of assigned Care Pod, customizing treatment plan to individual patient needs. - Supports and closely coordinates behavioral health care with the patient’s primary care provider and (when appropriate) other service providers. - Screens patients for common behavioral health and substance use disorders using PHQ9, GAD7, Columbia Suicide Risk Assessment, or other tools as required. - Monitors patients for changes in clinical symptoms and treatment side effects/complications, with a goal of reduction in symptoms. - Supports psychotropic medication management prescribed by PCPs, focusing on treatment adherence, side effects and other complications, and treatment effectiveness. - Tracks patient follow-up and clinical outcomes using a registry, records encounters in the registry and uses the system to identify and re-engage patients. - Plans specific mutual self-management goals, objectives, and interventions with action-oriented patients. - Facilitates care plan changes for patients who are not improving, including changes in medications or psychosocial treatments or appropriate referrals for additional services. - Documents patient progress and treatment recommendations in Salesforce and the electronic health record so they can be easily shared with primary care providers, the psychiatric consultant, and other treating providers. - Completes relapse prevention plan with patients who are in remission. - Educates patients about behavioral health/substance use disorders and treatment options. - Establishes mutually agreeable care management plan with the care team and patient/family. - Participates in regularly scheduled caseload consultations with psychiatric consultants. - Participates in regularly scheduled supervision sessions with clinical supervisor. - Identifies social determinant barriers and works alongside the Care Navigation Partner to assist in providing access to the correct level of internal or external care. Qualifications - Master’s Degree in Social Work, Counseling, or related field from an accredited program. - Licensed to practice in the state of California as an associate clinician under supervision of a licensed clinician (ASW, APCC, or equivalent) OR licensed to practice in the state of California as an independent clinician (LCSW, LPCC, or equivalent). - Minimum 1-5 years experience as a licensed professional. - A secure, high-speed internet connection capable of supporting video conferencing and cloud-based systems. Requirements - Proficient in medical interpretation and documentation in English and Spanish that meet industry standards. - Proficiency in evidence-based treatment approaches (Problem-Solving Treatment, Motivational Interviewing, Cognitive Behavioral Therapy, and Behavioral Activation). - Expertise in handling higher-acuity patients/situations. - Technical proficiency in a variety of platforms including EHRs, ability to quickly learn new technology. - Knowledge of/experience with behavioral health screening tools (PHQ9, GAD7, CSSRS, etc). Benefits - 100% remote with employer supplied computer equipment. - $50.00/month non-taxable remote stipend. - Opportunities for Supervision. - Work/life balance with 10 paid holidays, sick time, and flexible PTO plans. - Medical, Dental, and Vision plans effective on the first day of employment. - First Stop Health to medically enrolled members and their immediate family members for FREE. - Employer paid Short Term Disability and Long Term Disability plans. - Employer paid Life and AD&D insurance of $50,000. - Employer paid Parental Leave of 12 weeks. - 401K. Compensation - Base salary is established in accordance with Concert Health's compensation philosophy, considering licensure level and geographic location. Salaries are paid on a biweekly basis. - Licensed Clinician requiring supervision: $56,707.60 - $90,843.43. - Licensed Clinician that does not require supervision: $67,441.92 - $102,585.10. - Individuals who are proficient in medical interpretation and documentation in multiple languages that meet industry standards are eligible for a 5% adjustment in their base salary. Available Schedules in Pacific Time Zone - Monday - Friday: 10:00am - 6:00pm. - Monday - Friday: 11:00am - 7:00pm. - Monday - Friday: 12:00pm - 8:00pm. Selection Process - Qualified candidates will be scheduled for a 30-minute virtual interview to discuss their experience, qualifications, base salary expectations, and an overview of Concert Health’s Collaborative Care Model. - Qualified candidates will complete assessment(s) analyzing the competencies required for the role. - Qualified candidates with the required experience, qualifications, and base salary expectations will be scheduled for a 45-minute virtual interview with Clinical Leaders. Estimated Completion Time Two Weeks Company Description Concert Health is a diverse and inclusive Equal Opportunity Employer; we prohibit discrimination and harassment of any kind in our culture. We are dedicated to providing a safe, equitable, respectful, and supportive work environment to all without regard to race, color, religion, sex, gender, national origin, age, pregnancy, disability, sexual orientation, military or veteran status, genetics, or any other status protected by federal, state, or local laws.

Role Description The Patient Experience Coordinator at Fuze Health plays a key role in supporting Central Operations by delivering exceptional customer service, managing patient inquiries, and ensuring accurate and timely communication across departments. Reporting to Central Operations leadership, this role is essential to maintaining patient satisfaction, operational efficiency, and high-quality service standards within FuzeRx. Key Responsibilities: - Customer Inquiry Management: Respond to all patient and customer inquiries through phone, messaging, and internal systems, providing accurate information and timely resolutions. - Issue Resolution: Review and resolve escalated problem orders to identify root causes and implement effective solutions. - Patient Communication: Interact with patients regarding prescription claims, order status, and shipping updates with professionalism and empathy. - Call Handling: Manage inbound calls from patients, insurance partners, and customers; route calls to appropriate departments as needed. - Cross-Functional Collaboration: Work closely with internal teams to ensure smooth workflows and provide operational support when needed. - Customer Service Excellence: Maintain a positive, empathetic, and professional attitude in all interactions to promote a patient-first experience. - Performance Achievement: Strive to exceed key performance indicators (KPIs) and service-level expectations for both internal and external partners. - Adaptability & Growth: Demonstrate flexibility in a fast-paced environment and embrace new challenges and opportunities for professional development. - Billing Functions: Perform comprehensive pharmacy billing functions across both pharmacy and medical benefits. - Benefits Investigation: Conduct benefits investigations to verify patient coverage, eligibility, and reimbursement requirements. - Prior Authorization Submission: Prepare and submit prior authorizations (PAs) in accordance with payer-specific guidelines and timelines. - Claims Adjudication: Manage claims adjudication processes, including review, troubleshooting, and resolution of rejected or denied claims. - Copay Assistance: Coordinate and support patient access through copay assistance programs and other financial support resources. Qualifications - High School Diploma or GED equivalent required. - 1+ year of customer service experience (healthcare or pharmacy experience preferred). - Strong phone and messaging etiquette with a proven ability to deliver outstanding customer support. - Excellent written and verbal communication skills for effective interaction with patients, customers, and team members. - Detail-oriented with strong organizational and problem-solving abilities. - Ability to work collaboratively in a team environment and build strong professional relationships. - Self-driven and comfortable working with complex systems in a remote work environment. - Adaptable to change and capable of managing multiple priorities in a fast-paced setting. - Experience in pharmacy-related customer service (preferred). Benefits - The compensation range for this position is $19.00-$22.00/hour. - Full-time employee benefits include: - dental, vision, and multiple group medical plans to choose from - 401(k) retirement savings plan - group life insurance - accidental death and dismemberment (AD&D) insurance - flexible spending account (FSA) and health savings account (HSA) - commuter benefits - employer-paid short-term (STD) and long-term disability (LTD) insurance - additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program) - Employees are also provided: - flexible vacation time - accrued paid sick time - 10 paid holidays (2 floating holidays for full time non-exempt employees) - eight weeks of paid parental leave for eligible employees - additional paid weeks for the birthing parent - 4 weeks paid caregiver leave - a Lifestyle Spending Account allowance each month

Patient Coordinator Location: US Remote Job Description POSITION SUMMARY: The role of Patient Coordinator will be central to the success of the Prospera product line. This position will be focused on growing the relationship between Natera and its patients to ensure timely management of testing. Core responsibilities include collaborating with Nurse Coordinators to increase revenue and drive market development through direct sales by being the key contact for patient needs. The Patient Coordinator will accomplish this by being the patient advocate within Natera. PRIMARY RESPONSIBILITIES: - Work with assigned Nurse Coordinator to maintain & support existing customers. - Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving. - Maintain and support a service-oriented relationship with patients - Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner. - Help manage our business system tools (e.g. QlikView, Salesforce) - Identify, nurture and grow patient relationship in order to influence and schedule ongoing testing. - Performs other duties as assigned. - This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job. - Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. - Must maintain a current status on Natera training requirements. QUALIFICATIONS: - Minimum of 2 years of Call Center experience in an inbound and outbound capacity. - Minimum of 2 years of sales experience - Background in medical or biological sciences preferred KNOWLEDGE, SKILLS, AND ABILITIES: - Outgoing personality with excellent oral & presentation skills. - Ability to think strategically as well as execute tactically - Emphasis on competitive analysis and team first attitude. - Ability to relate and educate our technology to potential patients - Strong quantitative and MS Excel skills - Self-motivation, with the desire and capacity to work both independently and collaboratively - Must act with a sense of urgency - Excellent organizational and communication skills (written and verbal) The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Remote USA $77,200 - $90,000 USD OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.