• Engage clients to gather business, functional, and technical requirements • Analyze current systems and identify gaps • Recommend best-fit solutions across: o M3 → Process manufacturing, distribution o LN → Complex/discrete manufacturing o CSI (SyteLine) → SMB manufacturing o XA → Legacy IBM i manufacturing clients o Edge → AI-driven insights and automation • Deliver tailored, industry-specific demos • Build compelling business scenarios (order-to-cash, procure-to-pay, plan-to-produce) • Highlight integrations across the Infor ecosystem • Lead responses for RFPs / RFIs / RFQs • Prepare: o Solution architecture diagrams o Scope and effort estimations o Bill of materials (BOM) and licensing inputs • Collaborate with sales for pricing and positioning • Demonstrate deep understanding of: o ERP modules: Finance, SCM, Manufacturing, Procurement o Infor technology stack:  Infor OS  Infor ION  Infor Birst • Explain: o Cloud vs on-prem deployments o Integration architecture o Data migration strategies • Support industries such as: o Industrial Manufacturing o Automotive & Aerospace o Food & Beverage o Distribution & Logistics • Position appropriate product based on complexity and scale • Support account executives throughout the sales lifecycle • Conduct: o Workshops o Discovery sessions o Executive briefings • Act as a trusted advisor to business and IT stakeholders • Position Infor against: o SAP o Oracle • Emphasize: o Industry-specific CloudSuites o Modern UX and AI capabilities (via Edge) o Faster time-to-value

• Identify, qualify, and develop new business opportunities within Semiconductor & Microelectronics markets. • Generate and maintain a robust pipeline through market research, networking, industry engagement, and lead follow-up. • Prepare and present proposals, quotations, and service solutions that align with customer requirements and Astro Pak capabilities. • Meet or exceed revenue, margin, and growth objectives. • Establish and maintain strong relationships with key stakeholders and decision-makers across customer organizations. • Serve as a trusted advisor, helping customers solve complex contamination control, precision cleaning, cleanroom, and ultra-high purity system challenges. • Develop and maintain expert knowledge of Semiconductor & Microelectronics markets, industry trends, manufacturing processes, and customer requirements. • Partner closely with Inside Sales, Estimating, Customer Service, and Operations teams to advance opportunities and ensure successful project execution.

• Own and execute the retention strategy for Mid-Large Corporate and Taft-Hartley clients • Proactively identify, quantify, and manage retention risk • Develop and execute sponsor-level action plans in partnership with Relationship Management • Lead all aspects of due diligence events, including RFI/RFP strategy, response execution, finalist presentations, and contract negotiations • Design and implement loyalty and engagement programs

• You actively manage our lease returns from online sales • You initiate telephone and digital contact with customers whose leases are ending • You assess customer needs and create tailored follow-up offers • You use specific offer models designed for online sales • You consistently track open offers and follow-up reminders • You organize and document all customer interactions in the system • You advise customers with a strong focus on closing the sale • You transfer suitable customers to branches when more intensive support or a different offer model is appropriate • You work closely with online and branch sales as well as central departments