• Plan and run UX research for key initiatives — concept tests, prototype tests, usability studies, and journey-level research, with a strong focus on testing important flows and concepts before development • Set the evidence bar for design work — define what "good enough evidence" looks like and ensure significant design decisions and launches are informed by research • Build a lightweight research operating mode l — establish recruitment, screening, consent, interview guides, templates, repositories, and ways of working that scale without becoming heavy process • Run post-release UX checks — evaluate key customer journeys after launch to assess task success, comprehension, usability, and friction, and feed findings back into the design process • Maintain a high standard of research quality — identify weak or biased research, challenge unsupported conclusions, and be transparent about what evidence does and does not support • Partner across the company on research quality — advise on customer and market research run by Marketing, Product, and Compliance teams, and help define shared evidence standards • Own the research toolset — select, implement, and maintain the tools, repository, and workflows needed to support an effective UX research practice • Use AI in research workflows — actively apply AI to improve transcription, synthesis, analysis, and reporting while maintaining research quality and rigour

Title: Researcher Location: Los Angeles, CA; New York, NY; Washington, DC Job Description: The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. The News Research desk has an opening for a researcher who is adept with public records, archival databases, social media and the art of information gathering. This is a full-time (35 hours a week) position with a Tuesday-Saturday work week and a schedule that will include evening work. The newsroom’s researchers obtain definitive information for the newsroom during the course of live and breaking news events, long-term investigations and enterprise reporting. You are adept at identifying the best data sources, performing background checks, finding contact details for newsmakers, and tracking down hard-to-find information and sources. You should be detail-oriented and meticulous about verifying facts and figures while working under tight deadlines. You should have a collaborative spirit and be ready to work with reporters and editors around the newsroom to ensure that our reporting is accurate, thorough and well sourced. This is an in-office position based in New York, LA, or DC and includes regular attendance in the office four days each week. There may be some flexibility to work remotely per your departmental guidance. Responsibilities: - Respond to reporter and editor queries on a wide range of topics, including politics, culture, business and crime. - Provide reporters and editors with in-depth background research on people and organizations. - Find sources and information quickly for breaking news events. - Stay informed about new research tools and techniques, and share findings with fellow researchers and other newsroom staff members. - Monitor developing news stories using multiple sources to identify where research help may be needed. - Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world Basic Qualifications: - Two or more years of professional experience as a researcher at a news organization, library or academic institution. - Professional experience finding information via search engines, reference books, government agencies, court dockets, case law, federal and state archives, congressional registers, corporate filings, special and public libraries, current and historical newspapers, think tanks, universities, genealogies, social media, and public records aggregators. - Demonstrated experience and comfort reaching out directly to recognized authorities in the process of conducting research to assist reporters. - Familiarity with research tools including Accurint, Factiva, Nexis, PACER and others, including OSINT resources. - Experience working with A.I. research tools and vetting the accuracy of the information they produce. Preferred Qualifications: - Knowledge of and proficiency working in a language other than English. This position is represented by the NewsGuild of New York. REQ-020154 The annual base pay range for this role is between: $97,310.59 - $98,000 USD For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs. For roles outside of the U.S., information on benefits will be provided during the interview process. We’re excited to learn more about you and your experience. To keep our hiring process as fair and authentic as possible, we ask that you submit your own work and not use GenAI tools to generate substantive content during the application and interview process. If you’re an Engineering candidate, we’ll let you know what specific GenAI tools you are permitted to use for your technical assessment. The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply. We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. 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Role Description We’re looking for a Senior/Staff User Researcher to build, execute, and scale a comprehensive research engine that directly informs our product strategy. In this highly cross-functional role, you will act as a "full-stack" researcher, taking ownership of the three critical pillars of our research motion: - Research Operations - Hands-on Mixed-Methods Research - Early Discovery Strategy You will roll up your sleeves to build our Research Ops infrastructure from scratch, managing participant recruitment, compliance, and tooling. Beyond operations, you will conduct rigorous qualitative and quantitative studies ranging from deep-dive focus groups to sentiment benchmarking. You will also act as a deeply embedded strategic partner to Design, Product, and Engineering leadership, helping the business validate early concepts and shaping strategy proactively. What You’ll Do - End-to-End Research Ops: Build and scale the foundational infrastructure for our research practice, managing participant sourcing and implementing modern research tools. - Mixed-Methods Research Execution: Design and conduct rigorous qualitative and quantitative research, analyze user engagement, run sentiment analyses, and execute surveys, focus groups, and targeted 1:1 user interviews. - Strategic Discovery Research: Lead early-stage exploratory research to evaluate product concepts, partnering with leadership across Design, Product, and Engineering. - Creative Artifact Generation & Business Alignment: Synthesize complex data into memorable artifacts that connect user pain points to ARR opportunities. - Cross-Functional Collaboration & Action: Proactively identify research needs based on quantitative engagement data and develop actionable recommendations. How Success Is Measured - Strategic Impact: Recognized as an influential partner in the product development lifecycle, informing the product roadmap. - Analytical Rigor: Research outputs represent a mix of quantitative data and qualitative insights. - ResOps Scalability: Establish clear, repeatable, and compliant operational systems. - Product & Business Impact: Findings translated into actionable proposals that drive feature adoption and influence ARR growth. Qualifications - 5+ years of work experience in UX Research, Product Research, or a related field within a fast-paced B2B tech environment. - Exceptional analytical skills, comfortable with both quantitative data and presenting macro-level ARR opportunities. - Proven track record of handling the logistical side of research, including compliance and participant management. - Strategic business acumen, able to connect user behaviors to revenue opportunities. - Ability to operate in detail while also building scalable systems and presenting proposals. - Outstanding communication and storytelling skills, producing exceptional research artifacts. Nice to Have - Prior experience acting as a founding researcher or establishing a Research function from the ground up. - Experience leveraging AI to accelerate qualitative data synthesis or operations. Benefits - Choice of medical, dental, and vision insurance plans for you and your family. - Additional insurance coverage options for life, accident, or critical illness. - Flexible paid time off, sick leave, short-term and long-term disability. - 10 US observed holidays, and Canadian statutory holidays by province. - A home office stipend. - 401(k) for US-based employees and RRSP for Canada-based employees. - Paid parental leave. - A local in-person meet-up program. - Hubs in San Francisco and Toronto.

Role Description As a Customer Researcher at OnePay, you'll define how we understand and connect with our customers — shaping consumer research strategy company-wide, not just executing against it. You'll be the throughline between Brand, Marketing, Product, Design, and Business leadership, ensuring every major decision is grounded in a rigorous, shared understanding of the customer. You will: - Build and scale OnePay’s consumer insights function, defining research standards, tools, governance, and processes - Lead quantitative and qualitative research to uncover consumer attitudes, behaviors, motivations, and perceptions, including advanced analytics on pricing, brand health, customer experience, and preference drivers - Partner with Brand and Marketing on segmentation, positioning, messaging, and campaign strategy; partner with Product and Design to inform product and experience decisions - Establish durable insights infrastructure, including tracking programs, segmentation frameworks, and foundational research that guides decisions across the organization - Measure and communicate the impact of campaigns, brand initiatives, product launches, and customer engagement through brand tracking, NPS, and performance analysis - Identify emerging customer trends, unmet needs, and market opportunities that inform brand, product, and business strategy - Enable marketers, product managers, designers, and strategists to apply research-driven decision making and conduct lightweight research independently Qualifications - 7+ years of experience in consumer insights, quantitative research, or consumer science within fintech, consumer technology, retail, or a related industry - Demonstrated experience starting or scaling an early-stage research program — building process, tooling, and governance with limited infrastructure and high ambiguity - Mastery across advanced quantitative methodologies: MaxDiff, conjoint analysis, pricing research (Van Westendorp, Gabor-Granger), brand tracking, and segmentation — as well as qualitative methods as a complement - Fluency with research and analytics tooling across the stack; proactive about identifying gaps and advocating for better tools - Track record as a solo or embedded researcher in a matrixed organization — earning trust and influencing strategy at the executive level - Proven ability to coach non-researchers to apply research methods independently, elevating research practice across functions that don't have dedicated support - Ability to synthesize complex data into insights that resolve the most difficult strategic questions facing the business - Drive and proactivity - everyone here is a builder and executor Benefits - Competitive base salary, stock options, and health benefits from Day 1 - 401(k) plan with company match - Remote-friendly (US), flexible time off (FTO), and opportunities for growth - A high-growth, mission-driven, inclusive culture where your work has real impact Company Description OnePay is the consumer fintech trusted by millions of Americans to make money better. We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers. We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining. But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are: - Ready to run - Hungry and driven by urgency - Exceptional at what they do, with low ego - Comfortable operating in motion