EvenUp logo
EvenUp

EvenUp uses data and technology to help plaintiffs and attorneys achieve better legal outcomes.

Senior/Staff User Experience Researcher

User ResearcherUser ResearcherFull TimeRemoteLeadTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States + 1 moreAll locations: United States | Canada

Posted

15 days ago

Salary

$136K - $256.1K / year

Seniority

Lead

No structured requirement data.

Job Description

Senior/Staff User Experience Researcher

EvenUp

Role Description We’re looking for a Senior/Staff User Researcher to build, execute, and scale a comprehensive research engine that directly informs our product strategy. In this highly cross-functional role, you will act as a "full-stack" researcher, taking ownership of the three critical pillars of our research motion: - Research Operations - Hands-on Mixed-Methods Research - Early Discovery Strategy You will roll up your sleeves to build our Research Ops infrastructure from scratch, managing participant recruitment, compliance, and tooling. Beyond operations, you will conduct rigorous qualitative and quantitative studies ranging from deep-dive focus groups to sentiment benchmarking. You will also act as a deeply embedded strategic partner to Design, Product, and Engineering leadership, helping the business validate early concepts and shaping strategy proactively. What You’ll Do - End-to-End Research Ops: Build and scale the foundational infrastructure for our research practice, managing participant sourcing and implementing modern research tools. - Mixed-Methods Research Execution: Design and conduct rigorous qualitative and quantitative research, analyze user engagement, run sentiment analyses, and execute surveys, focus groups, and targeted 1:1 user interviews. - Strategic Discovery Research: Lead early-stage exploratory research to evaluate product concepts, partnering with leadership across Design, Product, and Engineering. - Creative Artifact Generation & Business Alignment: Synthesize complex data into memorable artifacts that connect user pain points to ARR opportunities. - Cross-Functional Collaboration & Action: Proactively identify research needs based on quantitative engagement data and develop actionable recommendations. How Success Is Measured - Strategic Impact: Recognized as an influential partner in the product development lifecycle, informing the product roadmap. - Analytical Rigor: Research outputs represent a mix of quantitative data and qualitative insights. - ResOps Scalability: Establish clear, repeatable, and compliant operational systems. - Product & Business Impact: Findings translated into actionable proposals that drive feature adoption and influence ARR growth. Qualifications - 5+ years of work experience in UX Research, Product Research, or a related field within a fast-paced B2B tech environment. - Exceptional analytical skills, comfortable with both quantitative data and presenting macro-level ARR opportunities. - Proven track record of handling the logistical side of research, including compliance and participant management. - Strategic business acumen, able to connect user behaviors to revenue opportunities. - Ability to operate in detail while also building scalable systems and presenting proposals. - Outstanding communication and storytelling skills, producing exceptional research artifacts. Nice to Have - Prior experience acting as a founding researcher or establishing a Research function from the ground up. - Experience leveraging AI to accelerate qualitative data synthesis or operations. Benefits - Choice of medical, dental, and vision insurance plans for you and your family. - Additional insurance coverage options for life, accident, or critical illness. - Flexible paid time off, sick leave, short-term and long-term disability. - 10 US observed holidays, and Canadian statutory holidays by province. - A home office stipend. - 401(k) for US-based employees and RRSP for Canada-based employees. - Paid parental leave. - A local in-person meet-up program. - Hubs in San Francisco and Toronto.

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Mexico
Job Closed