• Respond to all patient and customer inquiries through phone, messaging, and internal systems, providing accurate information and timely resolutions • Review and resolve escalated problem orders to identify root causes and implement effective solutions • Interact with patients regarding prescription claims, order status, and shipping updates with professionalism and empathy • Manage inbound calls from patients, insurance partners, and customers; route calls to appropriate departments as needed • Work closely with internal teams to ensure smooth workflows and provide operational support when needed • Maintain a positive, empathetic, and professional attitude in all interactions to promote a patient-first experience • Strive to exceed key performance indicators (KPIs) and service-level expectations for both internal and external partners • Demonstrate flexibility in a fast-paced environment and embrace new challenges and opportunities for professional development • Perform comprehensive pharmacy billing functions across both pharmacy and medical benefits • Conduct benefits investigations to verify patient coverage, eligibility, and reimbursement requirements • Prepare and submit prior authorizations (PAs) in accordance with payer-specific guidelines and timelines • Manage claims adjudication processes, including review, troubleshooting, and resolution of rejected or denied claims • Coordinate and support patient access through copay assistance programs and other financial support resources

• Build and manage trusted relationships with medical oncologists and other physicians, including key opinion leaders. • Deliver credible, compliant scientific presentations across diverse settings: conferences, tumor boards, advisory boards, 1:1s, dinner programs, webinars. • Join sales in the field to support scientific conversations about Ataraxis products, clarify complex clinical data, and handle objections. • Facilitate research by planning and helping launch investigator-initiated studies and registry studies. • Obsess over feedback and insights from physicians and deliver it to internal teams to shape clinical development and product positioning. • Develop and maintain educational and promotional materials, including slide decks, data summaries, FAQs, objection-handling guides, patient-facing collateral. • Document all interactions in CRM/insight systems.

• Lead 10 or more virtual orientation sessions per week, creating an engaging and informative onboarding experience that prepares candidates for success. • Assess caregiver competencies, judgment, and professionalism through real-time discussions, scenario-based evaluations, and observational techniques to ensure hiring standards are met. • Make informed hiring recommendations by evaluating candidates against Honor's standards for safety, empathy, communication, and quality of care. • Deliver targeted training, reassessments, and upskilling programs that strengthen Care Pro knowledge and support ongoing performance improvement. • Communicate policies, expectations, and performance standards clearly and consistently, helping Care Pros understand what it takes to succeed on the platform. • Partner cross-functionally with Recruiting, Operations, Compliance, and Workforce teams to ensure accurate candidate records, status updates, and timely progression through the onboarding process. • Complete post-orientation documentation, candidate tracking, and administrative responsibilities with a high degree of accuracy and attention to detail.

• Executive Relationship Development: Cultivate and nurture strong relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CTO) within customer organizations. • Strategic Advisory: Guide customers on optimizing operational effectiveness and maximizing the value of their Ping Identity investment through expert consultation and tailored solutions. • Business Transformation Guidance: Act as a trusted advisor, deeply understanding customer business models and advising on how Ping Identity can directly support and accelerate their digital transformation initiatives. • Account Strategy Orchestration: Support client relationship mapping and consistently coordinate an integrated account strategy across the core account team (Account Executive, Services Sales, Sales Engineering, Business Value, Marketing, Customer Success, etc.). • Churn Reduction & Renewal Strategy: Proactively identify and mitigate renewal risks by orchestrating cross-functional teams (Product, Sales, Services) to deliver on the strategic roadmap. You will own the narrative on value realization, making the renewal a foregone conclusion. • Strategy Workshop Delivery: Develop and deliver impactful Strategy Workshops designed to increase sales opportunities, reduce churn risk, drive account team productivity, and accelerate deal velocity. • Resource Alignment: Identify and facilitate the timely engagement of the right specialist and support resources for customer deals. • Performance Review Leadership: Conduct customer executive business reviews in collaboration with account teams, aligning discussions with the overall account strategy. • Data-Driven Insights: Utilize customer usage patterns and other data telemetry to gain insights, provide proactive guidance, and enhance customer retention.