• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. • Accurately document enrollment requests, status changes, complaints, and grievances • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. • Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. This role is entirely remote; however, candidates must reside within 100 miles of either Chicago, IL, or South Jordan, UT #BI-Remote #LI-Remote About the role: Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As an Application Support Representative, you will participate in an in-depth 3-week training program to specialize in a specific brand. Once your training is finished, you will handle a high volume of inbound and some outbound calls as part of your responsibilities. You will interact with prospective customers to guide them through the loan application process, with the primary goal of converting these prospects into successful sales. Responsibilities: - Manage inbound customer calls, providing expert guidance through the loan application process. - Make outbound calls to customers to encourage the completion of loan applications as necessary. - Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services. - Maintain meticulous and up-to-date customer account records with accurate information. - Deliver exceptional customer service through clear, professional, and effective verbal and written communication. Requirements: - Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments. - Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions. - Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills. - Comfortable utilizing new technology and have a proven ability to excel in a remote work environment. Compensation: The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here. Benefits & Perks: - Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. - Health, dental, and vision insurance including mental health benefits - 401(k) matching plus a roth option (U.S. Based employees only) - PTO & paid holidays off - Sabbatical program (for eligible roles) - Summer hours (for eligible roles) - Paid parental leave - DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) - Employee recognition and rewards program - Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

• Deliver outstanding customer support via phone calls, chats, and emails; • Address customer inquiries (check-ins, access issues) and resolve incidents (e.g., A/C issues, neighbour complaints); • Assist with support ticket backlog and ensure timely resolutions; • Build strong and lasting customer relationships; • Keep up with evolving tools and technology; • Handle sensitive customer data with care and security; • Apply the latest and greatest customer happiness practices; • Maintain deep understanding of client solutions and meet KPI; • Support internal teams to resolve operational challenges.

• Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer. • Learn computer system applications to accurately process transactions and maintain customer data. • Educate customers on products and services via phone, email, and chat communications. • Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution. • Build and maintain positive relationships with internal customers and team members. • Stay informed on all communications and training to ensure accurate protocols are followed. • Build knowledge of relevant company products, processes, programs and technology. • Participate in other related duties and projects as assigned by the supervisor or manager. • Perform other duties as assigned. • Comply with all policies and standards.