We are seeking applicants who are looking for the opportunity to plant roots and grow with a purpose-driven organization. Würk provides an all-in-one workforce management solution to employers in highly regulated industries including but not limited to, cannabis, hemp, alcohol, casino, healthcare and construction. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect our clients so they can focus on their business. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you! The right candidate will lead our support team and growing customer base by resolving common issues through a support ticketing system. As a Manager of Customer Support , you will work to create efficiencies within the support team, maintain and develop internal training material and strive to adhere to service level agreements (SLA). Responsibilities Within your first 30 days, you will work diligently to close out aging cases and develop a triage method for case assignments Within 60 days, you will streamline the support case responses and escalation process as well as continue to train and develop the team members Within 90 days, you will work to remove yourself from the day-to-day support cases and focus on development, supporting your team and client escalations Servicing current customers as a system functional expert for Würk’s platform Working collaboratively with the services and implementation departments to support a successful client experience Bringing your ideas and strategies to advance our company’s values, unique culture, and vision for the future Required Skill Sets & Experiences 2+ years of UKG Ready experience 4+ years of experience with customer support 2-year college degree or equivalent work experience Strong problem solving and critical thinking skills Passion for customer success with an above and beyond attitude 2+ years of customer support Leadership experience, attention to detail, and organizational skills Enthusiasm, compassion and humor! Excellent technical ability Preferred Qualifications

About Entrupy Entrupy is a global technology company whose mission is to protect businesses, borders and consumers from transacting in counterfeit goods. Entrupy has developed a patented technology system which utilizes a combination of AI and computer vision to instantly identify and authenticate high value physical goods. Entrupy’s solutions serve business customers including leading luxury brands, retailers, e-commerce marketplaces and online resellers in over 60 countries. Entrupy is growing quickly with team members based in the US, India, Japan and Brazil. Entrupy’s solutions in market: ●  Entrupy Apparel Authentication ●  Entrupy Bags & Leather Goods Authentication ●  Entrupy Sneaker Authentication ●  Entrupy Fingerprinting As we continue to build... We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply. About the Team/Role Entrupy Inc. is looking for a Senior Customer Experience Specialist to elevate how customers interact with our product and brand across the entire lifecycle - from onboarding and support to renewals and advocacy. We are looking for someone who is customer-obsessed, data-driven, and comfortable operating in a fast-growing SaaS environment where you influence outcomes without always owning direct authority. You will be trained on how to assist customers via phone, e-mail, our in-app chat, and our CRM platform. This position also includes conducting in-person audio customer trainings through Google Meet, where you walk the customer through how to use the device and go over FAQs. You will be responsible for meeting and exceeding SLA’s through quality and efficient processing. You will work closely with Customer Success, Sales, Billing, Product, Engineering, and Finance to resolve friction points, improve processes, and deliver a consistently exceptional customer experience. You’ll be asked for your insights on client interactions, how you think we can improve the customer experience through product support, and how best to handle customer complaints and requests. Reports to: Customer Experience Lead Location: United States Location Type: Remote What you'll do: Customer Journey & Experience Continuously improve the end-to-end customer journey across onboarding, product usage, support, billing, and renewals Own and handle customer escalations with empathy, ensuring swift resolution and a positive customer experience Guide customers through their onboarding through training and troubleshooting process to ensure they have a seamless experience Support Mid-Market clients as a direct point of contact Voice of Customer & Insights Identify & surface customer pain points and friction to CX leadership regularly to improve overall customer adoption and ensure a seamless customer experience Cross-Functional Collaboration Support customer communications around product updates, incidents, and process changes Help align internal teams around a customer-first mindset Process & Optimization Analyze support workflows to uncover bottlenecks and drive automation or tooling solutions that improve efficiency and response quality. Mentor junior agents to improve day to day functions across the team Anlyze your day-to-day workflows to uncover bottlenecks and surface automation, process updates, or tooling solutions that improve efficiency and response quality Create and update self-service customer support tools, including videos and knowledge base articles, to help users Skills & Qualifications: Market competitive and pay equity-focused compensation structure Generous time away, including company holidays, paid time off, sick time, parental leave, and more! Rich medical benefits and insurance coverage 3.5% 401k match Dedicated mental health support for employees and eligible dependents Salary Range - $40,000 - $80,000 a year This is an exempt salaried position. The starting salary for this role is between $40,000 - $80,000, depending on skills and experience. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on several factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. Entrupy embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. As the Associate Director of Customer Experience Operations at Ro, you’ll own the performance, health, and evolution of our outsourced member experience operations, partnering closely with multiple BPO providers and sites to deliver high-quality, consistent care to our patients. You’ll lead and develop senior customer experience leaders who oversee frontline teams within our BPO partners, ensuring Ro’s standards are met at scale through strong leadership, clear expectations, and disciplined performance management. In this role, you’ll operate as the primary owner of BPO outcomes. You’ll set the operating rhythm for outsourced support, hold partners and leaders accountable to service goals, and build an environment where teams feel supported, empowered, and proud of the care they deliver - regardless of location or partner. While your focus will be on external teams, you’ll collaborate closely with internal stakeholders to ensure alignment and consistency across the broader patient experience organization. You’ll bring a mindset of thoughtful, scalable operations, helping us work smarter by streamlining workflows, strengthening processes, and leveraging tools like CRM platforms, automation, and AI to enhance support without losing the human connection. You use data not just to measure outcomes, but to understand people - translating insights into meaningful actions that improve both the patient experience and the day-to-day lives of BPO teams. What You'll Do: Own the end-to-end performance of Ro’s outsourced member experience operations across multiple BPO partners, sites, and support channels (e.g., chat, messaging, email, voice), with accountability for service quality, productivity, staffing health, and overall operational effectiveness Lead, coach, and develop senior CX Leaders within BPO environments, setting clear expectations for performance, consistency, and growth while building strong leadership capability at scale Establish and evolve the operating model for outsourced, omnichannel support, including performance frameworks, staffing alignment, escalation paths, and operating rhythms that ensure teams are set up for success and aligned to Ro’s standards Serve as the primary partner to BPO leadership teams, driving accountability through clear goals, calibrated coaching and QA expectations, and a culture of continuous improvement Design and implement scalable workflows, SOPs, and knowledge tools that enable consistent, high-quality support across all external teams and channels Partner closely with QA, capacity planning, and strategy teams to identify systemic performance gaps and lead targeted, data-driven interventions across sites, vendors, and channels Leverage tools such as Zendesk, AI-enabled workflows, macros, automations, and chatbots to streamline operations, improve efficiency, and enhance the patient experience without losing the human touch Regularly analyze performance data across volume, quality, satisfaction, and efficiency — by channel and site - proactively identifying trends, risks, and opportunities for improvement Champion the voice of the patient by translating frontline and performance insights into clear recommendations for product, pharmacy, and engineering partners to improve the end-to-end, omnichannel experience Lead large-scale change management efforts across BPO partners, including structured rollout plans, documentation, training, and reinforcement to ensure adoption and sustained impact Build and sustain a high-trust, performance-driven culture within outsourced teams, where leaders and frontline agents feel supported, empowered, and connected to Ro’s mission What You’ll Bring to the Team: 401(k) with company match Flexible PTO Wellbeing + Learning & Growth reimbursements Paid parental leave + Fertility benefits Pet insurance Student loan refinancing Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target base salary for this position ranges from $133,000 - $165,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. See our California Privacy Policy here .

Role Description Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! - Deliver professional customer service in-person, via phone, or email. - Assist clients in planning seamless experiences. - Prepare and manage client itineraries and needs. - Maintain meticulous records in line with government regulations and company policies. - Organize and manage files effectively. Qualifications - A responsible, self-driven individual with a strong work ethic and professional demeanor. - Someone who thrives both independently and as a team player. - A detail-oriented, organized professional with exceptional communication skills. - Coachability and a keenness to learn and grow within the industry. Benefits - Multiple Training Opportunities: We believe in nurturing our team's potential with extensive training support. - Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging. - Flexible Working Arrangements: Choose between part-time or full-time roles, all with the convenience of remote work. - Employee discounts to fuel your passion. - Flexible schedule for a better work-life balance. - Professional development assistance to advance your career. Company Description Embark on a journey with Magical Destinations Travel, where your career is as rewarding as the experiences you create for others. Apply now and let your professional adventure begin!