Title: Account Manager - London - Fisher Scientific Location: Loughborough United Kingdom Full time Remote As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: Join our collaborative sales team at Thermo Fisher Scientific and contribute as a Field-Based Account Manager. You will increase revenue and build lasting relationships with customers while representing our comprehensive portfolio of scientific products and services. Working in a supportive environment that values achievement and innovation, you'll help enable our customers to make the world healthier, cleaner and safer. In this role, you will develop and implement strategic sales plans, manage key account relationships, and ensure customer satisfaction through consultative selling. You'll work with cross-functional teams to provide tailored solutions that meet customer needs while achieving sales targets. Through a combination of customer visits and virtual engagement, you'll serve as a trusted advisor to help customers advance their scientific goals. REQUIREMENTS: - Bachelors degree in Life Science with sales experience preferred, preferably in laboratory, scientific, or healthcare industries - Preferred Fields of Study: Life Sciences, Chemistry, Biology or related scientific field - Technical knowledge and ability to understand customer applications and workflows - Excellent communication, presentation and negotiation skills - Demonstrated ability to build and maintain customer relationships at all levels - Proficiency with CRM systems (preferably Salesforce) and MS Office suite - Analytical and strategic planning capabilities - Results-oriented with demonstrated success in achieving sales targets - Ability to work both independently and collaboratively in a matrix environment - Valid driver's license and ability to travel up to 50-75% within assigned territory - Fluency in English required; additional languages beneficial - Commitment to Thermo Fisher's core values of Integrity, Intensity, Innovation and Involvement

Role Description We’re looking for an experienced, hands-on Engagement Manager to own and grow relationships with some of the largest companies in the world: Fortune 500 enterprises with 100,000+ employees across the globe. These are flagship, high-visibility partnerships, and how you run them shapes the way a global brand experiences Goodera. This isn’t a traditional account-management role, and it isn’t a desk job. You’ll be the senior face of these accounts, and the person who makes their volunteering programs actually happen: - The advisor your clients call first - The strategist behind the program - The operator on the ground when events come to life You’ll pull together Goodera’s global delivery teams, and you’ll be there in person to run the room, manage day-of execution, and solve problems as they come up. The work sits where relationship-building, program strategy, and hands-on execution meet. You’ll partner closely with our Operations, Supply, Content, and host teams to keep every engagement on track. Responsibilities - Own the relationship - Act as a lead for your portfolio of strategic enterprise accounts, building lasting trust with key stakeholders and decision-makers. - Advise clients on their social impact strategy, bringing a senior, consultative voice to every conversation. - Nurture long-term relationships that set these accounts up for renewal and growth. - Run events on the ground - Own the execution of critical events on-site from start to finish: Coordinate on-site logistics with our operations and host teams, from materials and check-in through to wrap-up. - Roll up your sleeves to solve problems in real time, adapt quickly when plans change, and do what it takes to deliver a great experience. - Be the senior Goodera presence in the room for clients, volunteers, and nonprofit partners. - Shape the strategy and delivery - Build and run tailored account plans aligned to each client’s goals, metrics, and impact ambitions, turning one-off events into year-round programs. - Coordinate Goodera’s program, operations, supply, content, and host teams to plan and deliver large-scale volunteering events, owning timelines, logistics, and stakeholder alignment from kickoff to recap. - Hold a high bar for quality and a smooth experience at every participant touchpoint. - Track performance - Monitor program health and key metrics such as participation, satisfaction, impact, and cost efficiency, and turn them into clear stories for clients and internal teams. - Spot risks and delivery gaps early, and resolve them with urgency and clear communication. - Collaborate across teams - Be the voice of the client inside Goodera, shaping how we improve our platform, playbooks, and event experience. - Grow your craft - Be a solutions and industry expert, guiding clients on best practices and program design. - Build deep familiarity with Goodera’s business, infrastructure, and resources. Qualifications - 3+ years in engagement management, enterprise account management, client success, strategy, consulting, or a senior client-facing role, ideally with large, complex accounts in a startup setting. - A hands-on operator who is energized by being on-site and running live events, not managing only from behind a desk. - A track record of owning enterprise relationships and delivering measurable results in retention, growth, or strategic impact. - A natural relationship builder and storyteller with strong executive presence, comfortable leading client rooms and senior conversations. - Excellent project management instincts, with the ability to create structure across several concurrent workstreams. - Strong written, verbal, and presentation skills, with the ability to tailor your message to any audience. - An ownership mindset and the ability to manage a valued book of business independently. - Comfortable in the thick of live events: on your feet, problem-solving, and staying calm when plans change. - Genuine passion for social impact and for bringing people together to do good. - Experience executing events end-to-end, with the instinct to anticipate problems and the resourcefulness to fix them on the fly. - Background in CSR, employee engagement, or events is a plus. Requirements - Travel is part of this role. You should be comfortable traveling up to 40% for client and event moments. - Since this is a hands-on, event-facing role, you’ll need flexibility around event days, including the occasional evening or weekend. - We’re a global team with a global client base, so some schedule flexibility is a must: Monday through Friday, with occasional availability before or after standard hours when needed.

Role Description We are seeking a proactive, strategic Account Manager to serve as the primary relationship owner for a portfolio of Volt customers. In this role, you will ensure customers achieve meaningful business outcomes using Volt’s messaging infrastructure while driving long-term revenue growth across existing accounts. Success in this role is built around three core pillars: Retention, Expansion, and Advocacy. You will develop deep relationships with customers, guide them through product adoption and growth, identify opportunities to expand the partnership over time, and establish referencable moments to highlight our great work together. You will work cross-functionally with Product, Engineering, and GTM teams to ensure our customers consistently realize value from Volt’s platform. Core Responsibilities - Retention: - Build deep, trust-based relationships that make customers want to stay. - Serve as the primary relationship owner for a portfolio of customer accounts. - Monitor account health and proactively identify risks to prevent churn. - Resolve issues quickly and coordinate internally to deliver solutions. - Ensure customers are realizing measurable value from Volt’s platform. - Develop success plans and engagement strategies to drive long-term retention. - Expansion: - Identify and execute opportunities to grow revenue within existing accounts. - Identify upsell, cross-sell, and usage expansion opportunities. - Understand customers’ evolving business goals and align Volt solutions accordingly. - Drive increased product adoption across teams and use cases. - Partner with Sales and Product teams to support account growth strategies. - Maintain accurate forecasting and account growth tracking. - Advocacy: - Turn satisfied customers into active Volt champions. - Build strong relationships that lead to referrals and new opportunities. - Identify customers willing to participate in case studies, testimonials, and references. - Encourage participation in Volt community initiatives and product feedback loops. - Surface customer insights that inform product improvements and roadmap direction. - Additional Responsibilities: - Onboard new customers and guide them through successful implementation and adoption. - Build scalable playbooks and processes across the customer lifecycle. - Develop data-backed KPIs for customer success performance and account health. - Identify struggling customers early and deploy strategies to improve engagement. - Collaborate cross-functionally with Product, Engineering, and GTM teams. - Collect and analyze customer feedback to improve the Volt platform and experience. Qualifications - Bachelor’s degree in Business, Marketing, or a related field. - 5+ years of experience in Customer Success, Account Management, or a similar role within the CPaaS industry. - Proven track record of successfully executing against significant revenue targets involving large and complex customers. - Ability to lead and communicate cross-functionally with sales, marketing, product, and other departments. - Excellent communication and interpersonal skills, interacting at all levels, and having the ability to build rapport and trust with customers. - Technical aptitude and ability to understand complex information and convey it to others. - Proactive problem-solving skills and an analytical mindset to unlock data-driven decisions. - Ability to manage multiple customer accounts and projects simultaneously, operating in a fast-paced, high-growth environment. - Experience with Customer Success software and CRM tools (e.g., Salesforce, Gainsight) is a plus. Benefits - The compensation for this role is a base salary of $75-90K plus commission. - Volt provides employees with health, dental, vision, and life insurance at no extra cost. - Equity is offered to all employees through stock options.

Role Description In this role, you will be responsible for client retention, contract negotiation, implementation, and business consolidation, sales of products and services, financials (budgets, billing, payment, and profitability), business planning and reviews, and establishing relationships with key decision-makers in multiple regions, staff development, business continuance and escalation of operational issues. As a Global Account Manager, you will: - Develop a truly global travel program with your client - Implement a Global Business Plan to establish, achieve and measure the business objectives of the global travel program - Manage Global Program Management team and provide coaching and mentoring - Establish and maintain relationships with key customer decision-makers - Explore opportunities to expand client servicing relationships through coordination of sales effort, pricing, and implementation - Oversee the implementation of new business, working closely with the global implementation team to ensure customer expectations are met Qualifications - Prior travel management company working on an Energy, Resource, or Marine account with a solid understanding of Crew Travel - Account management experience required - Extensive business travel industry experience - Solid Regional or Global Program Management experience - Experience in implementing and managing large market/global clients - Ability to travel when needed Benefits - Flexible working hours and work-from-home or remote opportunities - Opportunities to grow your skillset and career - Generous vacation days so you can rest and recharge - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools - Travel industry professional perks and discounts - An inclusive work environment where diversity is celebrated Company Description BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. Get to know us by reading our blog and checking out our social media: - Blog - LinkedIn - Instagram - Facebook