• Execute fellow communications across channels (newsletters, announcements, Slack), ensuring timely and accurate updates • Coordinate webinar and event logistics, supporting seamless planning and delivery • Manage shared inbox workflows and ensure timely response coordination • Support coach matching logistics and ongoing program coordination, maintaining accuracy and consistency • Execute and manage program and event surveys end-to-end, including deployment, tracking, and reporting • Maintain and support reporting dashboards, ensuring data accuracy and usability • Provide Salesforce support, including data entry, cleanup, and ad hoc data requests • Deliver post-event analysis and insights to inform continuous improvement • Support execution of key programs, including MBA Seminars, Summer Seminar, and Fall Seminar • Manage registration workflows, approvals, and participant tracking with a high degree of accuracy • Provide onsite or real-time event support as needed to ensure successful delivery • Ensure operational readiness to manage increased volume during peak periods (May–September), contributing to a seamless and high-quality participant experience • Perform other duties as assigned.

Role Description The Nurse Practitioner provides clinical Psychotherapy and Psychopharmacology services to patients through a primarily tele-health environment. Supported by collaborating Psychiatrists, Therapists, and Operational teams who assist you with clinical excellence and administrative tasks. - Provide excellent quality clinical care on a consistent basis that exemplifies Rivia Mind’s culture, values, and guiding principles. - Service and maintain a weekly average standard of 50 patient sessions (25 or 45-minute sessions). - Maintain a consistent weekly patient care schedule in alignment with Rivia Mind’s standard productivity expectations. - Follow Care Model practices that emphasize continuity of care, high-frequency follow-up appointments, and effective calendar management. - Conduct comprehensive intake evaluations and develop curated patient-centered treatment plans. - Provide appropriate Psychotherapy practices that leverage various modalities (CBT, DBT, motivational interviewing, etc.) with proper Psychopharmacology prescribing practices. - Appropriately prescribe medication prescriptions & refills, considering the best judgment of the patient's well-being. - Provide clinical support & counseling to diverse patient populations in a telehealth environment. - Coach patients on how to manage ongoing health conditions and provide therapy to help patients make positive behavior changes. - Counsel and provide crisis intervention for patients, including assessment and treatment of emotional and behavioral problems. - Comply with clinical standards and adhere to timely and thorough session note documentation. - Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential. - Perform other related role and team function duties as assigned by department and group leaders. Qualifications - Required Education Level: Master's Degree or higher. - Education Details: Master's in Nursing. - Must have New York (NY) State Licensure for the following: - Valid Certified Registered Nurse Practitioner (CRNP) / Advanced Practice Registered Nurse (APRN). - Valid Registered Nurse (RN) License. - Active DEA License in good standing. - PMHNP-BC: Psychiatric Mental Health Nurse Practitioner - Board Certified. - At least one (1) year of experience with solid competence in practicing Psychotherapy (CBT, MI, DBT, etc.). - Experience working with Patients in an Outpatient setting. - Telehealth/telemedicine experience. - Proficient with utilizing diverse technology platforms and systems (Google Suite, company-wide platforms/software and EHR platforms when applicable). - Intermediate computer skills and technical aptitude required. Benefits - 3 weeks of front-loaded PTO + 9 paid holidays. - Annual office closure (Dec 25–Jan 1). - Annual Impact Days for volunteering or professional development. - 401(k) with employer match. - Referral bonus potential. - Annual Continuing Education (CE) Stipend + Flexible Benefit Reimbursement. - Medical, dental, and vision insurance — with EAP and additional wellness programs. - Voluntary benefits, HSA, DCA, FSA (based on plan), transit & parking options. - Bereavement leave (including pet bereavement).

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Technical Program Management Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director Technical Program Manager OVERVIEW and ROLE Are you a technical program manager who wants to work for a company that offers above and beyond benefits including paid parental leave, flexible work hours, gift matching, and even volunteer incentives? Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development? The Transfer Solutions group is responsible for designing, building, and operating the technology that powers Mastercard's next-generation payment applications-domestic, Cross-Border, and Bill Payments. We are seeking a Director, Technical Program Manager, to join our Dublin team, focusing on building and operating our Cross-Border payments platform, specifically in the Treasury Management domain. This is an exciting engineering leadership role working with a global team passionate about the solutions we deliver to our customers. We are looking for an experienced, hands-on technical program management professional to join our team and help us build towards the future. As a Director level TPM, you will be driving the Engineering build of Treasury Management solutions to centralise cash, payments, and FX risk management into a single platform to support scalable growth of Mastercard's business.This role is multi-faceted - you will get to dive deep into the tech stack, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems. You will be responsible for planning, oversight and E2E delivery of the work of globally distributed Engineering teams, including prioritisation, management of dependencies, as well as being hands-on supporting the teams in removal of impediments. You will also be working across stakeholders (Treasury, Finance, Product) and vendors to ensure alignment, manage change and risk, and escalate as needed. As well as having direct TPM responsibility of a number of teams, you will also manage a small group of other TPMs working on the same portfolio. ALL ABOUT YOU• Demonstrated ability to operate with independence and autonomy• Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (scrum, Kanban, etc.) - Demonstrated experience in leading discussions (planning, technical etc.) and not just facilitating. • Experience with executing projects from start to finish, with requirement gathering, project planning, and providing updates to management. - Knowledge of infrastructure and modern cloud architecture. • Enjoys diving deep to understand of the platforms capabilities and underlying technologies.• Proven track record of data driven decision-making and applying continuous improvement methodologies across teams - Experienced in working in a fast-paced software development environment, working across multiple dependency teams and having sufficient technical knowledge to understand and represent the team. - Experienced working with vendors and planning alignment and ensuring high quality deliveries. • Can debate the delivery strategy with business teams, architects, engineers, and designers• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity.• Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization. - Previous experience in people management preferable. • BS in engineering, computer science, project management or related discipline. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description The Program Specialist delivers high-quality, responsive candidate support while monitoring workflows and serving as the first line of program-level issue identification. This front-line role is essential to maintaining a positive candidate experience and ensuring issues are surfaced early for resolution. Core Responsibilities - Candidate Support: Provide day-to-day candidate support via approved channels (email, platform messaging, phone); respond to routine inquiries, questions, and requests within defined SLAs. - Workflow Monitoring: Monitor Juno workflows for exceptions, missing data, delays, or candidate-initiated questions; flag issues for escalation to Program Managers. - Issue Identification & Escalation: Serve as the first line of program-level issue identification; escalate non-standard, high-risk, or complex issues to Program Managers or Senior Program Managers with clear documentation. - Candidate Readiness: Confirm candidate information (travel dates, interview details, policy eligibility) and ensure readiness for upcoming travel; proactively reach out to candidates with missing information or concerns. - Post-Trip Follow-Up: Support post-trip follow-up activities including feedback capture, expense reconciliation, and issue closure; ensure positive candidate experience through the entire journey. - Service Quality: Maintain a service-oriented, brand-aligned candidate experience; represent Direct Travel and Customer positively in all interactions. - Data Accuracy: Maintain accurate candidate records and ensure data integrity in systems; update candidate information as needed. - Communication: Provide clear, timely, and professional communication to candidates; manage expectations and keep candidates informed of travel arrangements and any changes. - Continuous Improvement: Identify opportunities for process improvements and contribute feedback to Program Managers; participate in team training and knowledge-sharing. Success Measures - SLA response compliance (email, messaging, phone response times). - Candidate satisfaction and issue resolution quality. - Clean escalation handoffs and documentation. - Accuracy of candidate information and data entry. - Low rate of recurring or preventable issues. - Positive feedback from candidates and internal stakeholders. - Attendance and reliability. Qualifications - Bachelor's degree or equivalent. - 4+ years of customer service, operations support, or travel industry experience. - Strong written and verbal communication skills. - Ability to manage multiple tasks and priorities simultaneously. - Intermediate proficiency in MS Office (Word, Excel, email). - Attention to detail and commitment to accuracy. - Professional demeanor and strong interpersonal skills. - Ability to remain calm and professional under pressure. - Reliability and strong work ethic. Requirements - Experience with travel management companies or travel operations. - Familiarity with CRM or ticketing systems. - Background in recruiting operations or candidate support. - Knowledge of travel policies and procedures. - Experience with workflow management or automation platforms. - Spanish fluency preferred. Benefits - College degree preferred. - Minimum of (5) years of experience in event planning/operations and travel. - CVENT experience (minimum 2 years). - Quick learner-gets up to speed on systems/processes. - Experience with client invoicing, vendor payments, and company credit card reconciliation. - Highly skilled in time management to facilitate involvement in multiple projects. - Possess strong verbal and written communication skills. - Proficiency in Microsoft Suite, Google Suite, Adobe, Teams. - Knowledgeable in video conferencing platforms such as Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools. - Professional manner and appearance. - Demonstrates the ability to think critically and strategically to anticipate opportunities and challenges. - Be able to actively listen, have the capability to instill confidence in clients and colleagues, and present information with confidence. - Must be able to take direction and work well with others. - Must be able to concentrate and perform accurately while meeting applicable productivity measures. - Must be able to manage changes proactively and manage tasks as assigned. - Must be able to lawfully work within the US and have unrestricted work authorization for US. - CMP or other Industry Certification. - Prior experience working for a TMC. - Strategic thinker.