Role Description The Program Specialist delivers high-quality, responsive candidate support while monitoring workflows and serving as the first line of program-level issue identification. This front-line role is essential to maintaining a positive candidate experience and ensuring issues are surfaced early for resolution. Core Responsibilities - Candidate Support: Provide day-to-day candidate support via approved channels (email, platform messaging, phone); respond to routine inquiries, questions, and requests within defined SLAs. - Workflow Monitoring: Monitor Juno workflows for exceptions, missing data, delays, or candidate-initiated questions; flag issues for escalation to Program Managers. - Issue Identification & Escalation: Serve as the first line of program-level issue identification; escalate non-standard, high-risk, or complex issues to Program Managers or Senior Program Managers with clear documentation. - Candidate Readiness: Confirm candidate information (travel dates, interview details, policy eligibility) and ensure readiness for upcoming travel; proactively reach out to candidates with missing information or concerns. - Post-Trip Follow-Up: Support post-trip follow-up activities including feedback capture, expense reconciliation, and issue closure; ensure positive candidate experience through the entire journey. - Service Quality: Maintain a service-oriented, brand-aligned candidate experience; represent Direct Travel and Customer positively in all interactions. - Data Accuracy: Maintain accurate candidate records and ensure data integrity in systems; update candidate information as needed. - Communication: Provide clear, timely, and professional communication to candidates; manage expectations and keep candidates informed of travel arrangements and any changes. - Continuous Improvement: Identify opportunities for process improvements and contribute feedback to Program Managers; participate in team training and knowledge-sharing. Success Measures - SLA response compliance (email, messaging, phone response times). - Candidate satisfaction and issue resolution quality. - Clean escalation handoffs and documentation. - Accuracy of candidate information and data entry. - Low rate of recurring or preventable issues. - Positive feedback from candidates and internal stakeholders. - Attendance and reliability. Qualifications - Bachelor's degree or equivalent. - 4+ years of customer service, operations support, or travel industry experience. - Strong written and verbal communication skills. - Ability to manage multiple tasks and priorities simultaneously. - Intermediate proficiency in MS Office (Word, Excel, email). - Attention to detail and commitment to accuracy. - Professional demeanor and strong interpersonal skills. - Ability to remain calm and professional under pressure. - Reliability and strong work ethic. Requirements - Experience with travel management companies or travel operations. - Familiarity with CRM or ticketing systems. - Background in recruiting operations or candidate support. - Knowledge of travel policies and procedures. - Experience with workflow management or automation platforms. - Spanish fluency preferred. Benefits - College degree preferred. - Minimum of (5) years of experience in event planning/operations and travel. - CVENT experience (minimum 2 years). - Quick learner-gets up to speed on systems/processes. - Experience with client invoicing, vendor payments, and company credit card reconciliation. - Highly skilled in time management to facilitate involvement in multiple projects. - Possess strong verbal and written communication skills. - Proficiency in Microsoft Suite, Google Suite, Adobe, Teams. - Knowledgeable in video conferencing platforms such as Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools. - Professional manner and appearance. - Demonstrates the ability to think critically and strategically to anticipate opportunities and challenges. - Be able to actively listen, have the capability to instill confidence in clients and colleagues, and present information with confidence. - Must be able to take direction and work well with others. - Must be able to concentrate and perform accurately while meeting applicable productivity measures. - Must be able to manage changes proactively and manage tasks as assigned. - Must be able to lawfully work within the US and have unrestricted work authorization for US. - CMP or other Industry Certification. - Prior experience working for a TMC. - Strategic thinker.

• Lead and manage multiple network technology programs and projects simultaneously, ensuring successful delivery against scope, schedule, budget, and quality objectives. • Develop and maintain comprehensive program plans, project schedules, risk registers, and status reporting. • Collaborate with engineering, operations, product, construction, vendors, and executive stakeholders to drive program execution and alignment. • Manage the deployment, upgrade, and optimization of network infrastructure, broadband technologies, and related systems. • Identify project risks, dependencies, and issues, proactively developing mitigation and contingency plans. • Facilitate cross-functional meetings, governance reviews, and executive-level status updates. • Coordinate vendor and third-party partner activities to ensure deliverables meet contractual and operational requirements. • Track program performance metrics and provide data-driven recommendations to improve execution and operational efficiency. • Ensure compliance with organizational standards, industry regulations, and project management best practices. • Support strategic planning and roadmap development for network and broadband technology initiatives.

• Drive process and product innovation while conducting business mission for semiconductor high volume test based products while acting as the subject matter expert for project and program management methodologies for new product development. • Contribute to project management governance with tools, processes, and templates to drive consistency in execution. • Influence without authority by establishing high trust relationships with cross-functional stakeholders (manufacturing, marketing, services, System R&D, CCS). • Accelerates product development across broad areas that encompasses multiple engineering disciplines like software, digital, RF, and mechanical by identifying continuous improvement opportunities. • Communicates regularly with executive leadership and strategic customers on product development status. • Responds to market trends by working closely with product management and product architects to curate process development and product roadmaps. • Contribute to KPIs to measure and to track overall new product development efficiency. Influence product R&D to take immediate action based on KPIs. • Acts as an expert in program/project management who trains others on risk management, change management, capture, and share best practices for hardware development. • Advise executives and R&D leadership on resource and schedule tradeoff decisions for complex products and systems.

Program Manager - PMO Location: San Diego, CA Hybrid Remote Full-time Job Description: About Vervent: As one of the pre-eminent Lending as a Service (LaaS) companies, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services including Loan & Lease Servicing, Call Center Services, Backup Servicing/Capital Markets Support, Credit Card Servicing, and Card Marketing & Customer Acquisition. Vervent empowers companies to accelerate business, drive compliance, and maximize service. Overview: At Vervent, the PMO Program Manager provides an effective mechanism for controlling the strategic, financial, and operational risks of a group of related projects and tickets. A program is a collection of projects and tickets that aim to achieve similar enterprise objectives. These projects and tickets come together in a way to achieve Vervent’s business goals. The projects within a program are managed separately by project managers with different reporting structures. The goal of program management is to enable strategic execution by organizing people and teams across departments to work towards a shared purpose. Program management focuses on strategic planning, continuous improvement, and value realization. It ensures sets of projects are aligned to Vervent strategies and resources are optimized across the organization with minimal conflicts, delays, or budget issues. This position is Hybrid. Our ideal candidate is excited to become a part of a talented, fast-growing team and must display these three top (required) skills: - Strong Project Management and Project Manager expertise, in the Financial Services (preferably in loan, lease and/or credit card industry) - Solid Leadership and Confident Communication - Direct Client Engagement experience (e.g. onboardings) - Nice to have: Experience with tools like ClickUp Why Vervent? Company Perks: - Medical, FSA & HSA, Dental, Vision + More. - 401k - 100% vested once you start contributing. Generous company match. - Beautiful local offices with on-site/hybrid options. - Regular employee health, wellness & engagement activities. - Pet Insurance, because fur babies are important to us too. Responsibilities include but are not limited to: - Create and maintain roadmaps to translate Vervent vision into PMO programmatic strategy - Develop and maintain program standards to be executed on the project and ticket level - Direct the organization and scheduling of projects and tickets - Oversee project teams as an escalation resource to ensure project goals are being met - Ensure direct reports adhere to standard operating procedures - Manage resource allocation and project-level change management - Oversee risk mitigation and interdependency resolution between projects and tickets within the program - Analyze program-level performance and suggest and implement improvements in time efficiency and cost savings - Serve as project management software administrator and optimize ePMO’s use of that software #LI-VW1, #LI-Hybrid Requirements - Experience using data and metrics to drive improvements - A Bachelor’s degree or higher or relevant experience - 3+ years experience in program or project management - 5-7 years experience in management of a team - Experience defining and executing against program requirements - Highly proficient in the use of Excel and Project Management tools - Strong written and verbal communication skills and ability to present in a clear and concise manner to all levels within the organization - Results oriented person with a proven track record of on-time project/program delivery for large, cross-functional projects with global stakeholders - Demonstrated analytical skills; business trend analysis and forecasting - Strong attention to detail, excellent organization skills, and ability to manage multiple projects /responsibilities - Ability to think strategically, anticipate future trends, develop product roadmaps, and deliver on those plans Physical Requirements: The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary: Salary range for this role is $81,750 - $109,000 per year