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Inbound Sales and B2B Customer Service Specialist - Mid-Level
Location
Poland
Posted
14 days ago
Salary
0
Seniority
Mid Level
Job Description
Inbound Sales and B2B Customer Service Specialist - Mid-Level
WLG
Role Description Szukamy osoby, która potrafi samodzielnie prowadzić proces sprzedażowy od zapytania klienta do finalizacji zamówienia. To nie jest stanowisko cold callingowe ani praca w terenie. Pracujesz z ciepłymi leadami – klientami, którzy kontaktują się z nami telefonicznie lub mailowo, ponieważ mają konkretną potrzebę zakupową. Twoim zadaniem jest przejąć temat, dobrze zrozumieć oczekiwania klienta, przygotować odpowiednią ofertę, zadbać o follow-up i doprowadzić sprawę do zamknięcia. To rola dla osoby, która łączy sprzedażowe nastawienie z wysoką kulturą obsługi klienta. Responsibilities - samodzielna obsługa zapytań inbound od klientów B2B przez telefon i e-mail, - analiza potrzeb klienta i doradztwo w zakresie doboru sprzętu lub rozwiązań produktowych, - przygotowywanie ofert handlowych, ich aktualizacja oraz aktywny follow-up, - prowadzenie klienta przez proces zakupowy – od pierwszego kontaktu do złożenia zamówienia, - dbanie o konwersję ofert na sprzedaż oraz jakość kontaktu z klientem, - rozwijanie relacji z klientami i zwiększanie wartości współpracy w czasie, - wprowadzanie zamówień do systemu i koordynacja realizacji z działami wewnętrznymi, - współpraca z logistyką, administracją i obsługą posprzedażową, - zgłaszanie pomysłów na usprawnienie procesu sprzedaży, obsługi i pracy z leadami. Qualifications - minimum 2 lata doświadczenia w sprzedaży, obsłudze klienta B2B, e-commerce lub pracy z klientem biznesowym, - dobre umiejętności w sprzedaży telefonicznej i mailowej, - umiejętność samodzielnego prowadzenia rozmowy handlowej, zadawania pytań i proponowania rozwiązań, - rozumienie, że dobra sprzedaż to nie tylko zamknięcie zamówienia, ale także jakość kontaktu, zaufanie i długofalowa relacja, - umiejętność pracy z ofertami, zamówieniami i dokumentami handlowymi, - znajomość MS Office, szczególnie Excel, - doświadczenie w pracy z systemem ERP lub CRM, - dobra organizacja pracy, ustalanie priorytetów i pilnowanie follow-upów, - odpowiedzialność, komunikatywność i nastawienie na wynik. Preferred Qualifications - doświadczenie w branży HoReCa, wyposażenia, dystrybucji lub e-commerce, - znajomość profesjonalnego sprzętu gastronomicznego, - podstawowa znajomość języka angielskiego. Benefits - samodzielna rola w obszarze sprzedaży inbound B2B, - praca w firmie o ugruntowanej pozycji na rynku i rosnącym potencjale, - zatrudnienie na podstawie umowy o pracę, - wynagrodzenie podstawowe dopasowane do doświadczenia, - system premiowy oparty nie tylko na sprzedaży, ale również na jakości obsługi, skuteczności follow-upów, konwersji ofert i rozwoju relacji z klientami, - możliwość realnego wpływu na standardy sprzedaży i obsługi klienta, - współpraca z doświadczonym zespołem i wsparcie operacyjne, - nowoczesne, wygodne biuro w Warszawie na Woli z dobrą kawą i przyjazną atmosferą, - możliwość dalszego rozwoju w kierunku senior sales, key account lub koordynacji sprzedaży B2B. Why It's Worth It Bo ta rola łączy sprzedaż, doradztwo i e-commerce. Nie musisz szukać klientów „na zimno” - pracujesz z realnym zapotrzebowaniem i masz wpływ na to, czy klient otrzyma właściwe rozwiązanie, wróci do nas ponownie i zbuduje z nami długoterminową relację. Jeśli lubisz sprzedaż, ale nie chcesz pracować w agresywnym modelu cold callingu - ta rola może być dla Ciebie.
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