Role Description We’re looking for a senior, customer-obsessed leader to own our Customer Advocacy function. This role sits at the intersection of customer relationships, market presence, and brand reputation. You’ll lead a small team, manage our most strategic customer relationships, and serve as an internal champion who holds the entire organization accountable to the customer experience. - Lead and develop a small team that owns Celigo’s market presence across Gartner Peer Insights, G2, customer advocacy programs, and our builder community. - Champion the customer: Be the person who surfaces wins, spots friction, and holds internal teams accountable. - Drive peer review performance: Own the strategy and results for G2 and Gartner Peer Insights. - Grow the builder community: Manage the team member responsible for our builder community with a direct focus on business impact. - Enable advocacy at scale: Identify customers ready to engage in case studies, testimonials, event speaking, and media opportunities. - Own the customer referral program: Help to manage and grow our referral program that connects satisfied customers with active prospects. - Build and steward our Customer Advisory Board (CAB): Identify and cultivate a select group of customers into Celigo’s most visible public advocates. Qualifications - A relationship-first leader who can engage customers at an executive level and convert trust into tangible advocacy. - Strong cross-functional influencer: comfortable pushing back on sales, aligning with marketing, and challenging CX. - Familiarity with Salesforce and CRM-based customer segmentation for advocacy and reference identification. - Thrives in a fast-paced environment: strategic enough to set direction, hands-on enough to execute when needed. Requirements - 10+ years of experience in B2B customer marketing, customer advocacy, or customer success, with at least 2 years managing a team. - Experience owning or co-owning a Customer Advisory Board or equivalent high-touch customer program. - Fluent in the G2 and Gartner Peer Insights ecosystems. - Experience with community programs or platforms is a plus. Benefits - Remote-first culture, built on trust, collaboration, and transparency. - A high-growth, inclusive work environment where innovation thrives and ideas are implemented. - Lightspeed learning opportunities to keep you at the leading edge of your field. - Exceptional coworkers who challenge and inspire you daily. - Competitive compensation and benefits, including: - Three weeks of vacation (starting year one). - Wellness days and holidays to recharge. - Parental leave and a generous benefits package. - Monthly tech stipend. - Recognition and career development opportunities.

• Responsible for the operational leadership of Veristat’s Clinical Database Programming (CDP) team(s). • Support of study level strategy. • Development of Clinical Data Management Systems (CDMS) in compliance with statutory regulations and Veristat Standard Operating Procedures.

Role Description This position serves as the Strategic Impact Officer and leads the development and execution of integrated strategies and programs that strengthen the Michigan Department of Transportation’s (MDOT’s) workforce by: - Advancing MDOT’s community building efforts - Ensuring internal compliance with federal and state civil rights laws and Equal Employment Opportunity (EEO) programs - Advising on community engagement frameworks that ensure comprehensive community involvement - Overseeing unhoused and human trafficking initiatives This position works closely with MDOT’s leadership team and provides subject-matter expertise, consultation, and coaching on policies and practices across MDOT’s programs, projects, and operations that shape decision-making and outcomes on communities across Michigan. Qualifications - Possession of a bachelor's degree in any major. - Four years of professional experience, including: - Two years equivalent to the experienced (P11) level - One year equivalent to the advanced (12) level Requirements - In a one-page Word document, attach a written response describing your educational background or other related experience (professional training/certifications or volunteer/community service) and how you would use this experience to guide your work in this role. - Failure to do so may result in being screened out of the process. - If applicable, attach a copy of your official college transcripts and/or foreign degree evaluation with your application. - Applicants who possess foreign degrees must have their academic credentials evaluated or converted into U.S. educational equivalents. - MDOT does not participate in E-Verify and does not sponsor visa applications. - All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment. - Criminal and driving records will also be checked if applicable. - Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment. - The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received. - Your application for any position does not guarantee that you will be contacted by the Department for further consideration. - Only those applicants interviewed will be notified of the results. - The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process including, but not limited to, responses to application questions and responses to interview questions or exercises. - If you have questions related to this posting, please contact Camryn Nauta at nautac@michigan.gov. - If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy. Benefits - For information on benefits, visit www.mi.gov/employeebenefits or www.mi.gov/orsstatedc .

• Develop an understanding of the assigned District, including market potential, customer demographics, and competitive awareness. • Collaborate with dealerships to ensure quality experiences at all operational levels, fostering high customer satisfaction. • Build and maintain relationships throughout the dealer organization to achieve common goals and objectives. • Manage day-to-day activities, plans, goals, and financial resources. • Communicate customer and dealer needs effectively to relevant departments. • Contribute to the development of annual district strategies and individual dealer plans to support business objectives. • Drive district parts sales and effective stocking behaviors to meet Annual Operating Plan (AOP) targets through proactive dealer engagement. • Promote parts and service programs at dealerships to ensure comprehensive knowledge of company policies and procedures. • Advise dealership staff on service and maintenance practices for contracted products, enhancing service quality. • Support potential new dealerships in establishing their parts/service departments and assist in evaluating their capabilities. • Provide assistance during dealer termination processes as needed. • Support dealer performance through daily interactions, quarterly Parts/Service reviews, and action plan meetings. • Assist in creating actionable plans to encourage buy-in from dealer principals, parts managers, and service managers. • Ensure execution of action plan items to uphold compliance and drive continuous improvement. • Engage jointly with the dealer and dissatisfied customers to efficiently resolve complaints, ensuring timely responses and follow-ups on resolutions and satisfaction surveys. • Provide technical resources during challenging situations, demonstrating a commitment to excellent customer service.