Role Description This position serves as the Strategic Impact Officer and leads the development and execution of integrated strategies and programs that strengthen the Michigan Department of Transportation’s (MDOT’s) workforce by: - Advancing MDOT’s community building efforts - Ensuring internal compliance with federal and state civil rights laws and Equal Employment Opportunity (EEO) programs - Advising on community engagement frameworks that ensure comprehensive community involvement - Overseeing unhoused and human trafficking initiatives This position works closely with MDOT’s leadership team and provides subject-matter expertise, consultation, and coaching on policies and practices across MDOT’s programs, projects, and operations that shape decision-making and outcomes on communities across Michigan. Qualifications - Possession of a bachelor's degree in any major. - Four years of professional experience, including: - Two years equivalent to the experienced (P11) level - One year equivalent to the advanced (12) level Requirements - In a one-page Word document, attach a written response describing your educational background or other related experience (professional training/certifications or volunteer/community service) and how you would use this experience to guide your work in this role. - Failure to do so may result in being screened out of the process. - If applicable, attach a copy of your official college transcripts and/or foreign degree evaluation with your application. - Applicants who possess foreign degrees must have their academic credentials evaluated or converted into U.S. educational equivalents. - MDOT does not participate in E-Verify and does not sponsor visa applications. - All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment. - Criminal and driving records will also be checked if applicable. - Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment. - The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received. - Your application for any position does not guarantee that you will be contacted by the Department for further consideration. - Only those applicants interviewed will be notified of the results. - The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process including, but not limited to, responses to application questions and responses to interview questions or exercises. - If you have questions related to this posting, please contact Camryn Nauta at nautac@michigan.gov. - If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy. Benefits - For information on benefits, visit www.mi.gov/employeebenefits or www.mi.gov/orsstatedc .

• Develop an understanding of the assigned District, including market potential, customer demographics, and competitive awareness. • Collaborate with dealerships to ensure quality experiences at all operational levels, fostering high customer satisfaction. • Build and maintain relationships throughout the dealer organization to achieve common goals and objectives. • Manage day-to-day activities, plans, goals, and financial resources. • Communicate customer and dealer needs effectively to relevant departments. • Contribute to the development of annual district strategies and individual dealer plans to support business objectives. • Drive district parts sales and effective stocking behaviors to meet Annual Operating Plan (AOP) targets through proactive dealer engagement. • Promote parts and service programs at dealerships to ensure comprehensive knowledge of company policies and procedures. • Advise dealership staff on service and maintenance practices for contracted products, enhancing service quality. • Support potential new dealerships in establishing their parts/service departments and assist in evaluating their capabilities. • Provide assistance during dealer termination processes as needed. • Support dealer performance through daily interactions, quarterly Parts/Service reviews, and action plan meetings. • Assist in creating actionable plans to encourage buy-in from dealer principals, parts managers, and service managers. • Ensure execution of action plan items to uphold compliance and drive continuous improvement. • Engage jointly with the dealer and dissatisfied customers to efficiently resolve complaints, ensuring timely responses and follow-ups on resolutions and satisfaction surveys. • Provide technical resources during challenging situations, demonstrating a commitment to excellent customer service.

• Oversee the day-to-day operations of the department. • Train, develop, and mentor team members by assessing needs, addressing performance and behavior strengths/weaknesses through timely use of coaching feedback, performance appraisals, and corrective action plans. • Accurately track team attendance, work schedules, payroll, quality assurance of work, and recording of productivity. • Participate in interviewing and hiring new team members. • Prepare statistical reports (KPI) for areas of responsibility. • Create, maintain, review, and enforce standardized operating procedures with team members. • Ability to prepare, complete, review, and interpret performance reports. • Foster and maintain positive, effective communication with payer representatives and internal teams. • Anticipate and resolve issues related to payer enrollments, payer networks, reimbursement trends, and claims issues. • Plan, evaluate, and improve the efficiency of business processes and procedures to enhance overall effectiveness. • Increase customer satisfaction by understanding business needs and elevating client relationships from vendor/partner to trusted business advisor. • Manage multiple tasks, analyze complex issues, and implement effective solutions. • Other duties as assigned.

• Develop statistical models and other types of predictive models as appropriate to improve our risk position (both fraud and credit), pricing strategies, and profitability. • Support the creation of a Model Development Framework, documenting the approach the Risk Management team will use so that we incorporate a consistent, stable modeling process at Trevipay • Monitor the results of risk and pricing strategies by evaluating performance relative to expectations. • Analyze customer usage, competitor pricing and market trends to increase market share and profitability. • Access, cleanse, and analyze relevant internal and external data to support the creation, monitoring, and improvement of effective B2B credit risk management and pricing strategy techniques across new account origination and existing account management. • Develop/enhance the Portfolio Risk Assessment reporting package detailing Key Risk Indicators, trends, and projections for presentation to the executive leadership team. • Deliver and communicate high quality data-driven analyses to key stakeholders and senior management that provide key insights leading to actionable results. • Conduct data exploration, data validation, and data audits to identify and address data quality issues and recommend improvements. • Support Engineering and Product teams with resolution of roadblocks and interdependencies. • Support internal/external Data Scientists with subject matter expertise and clean, actionable datasets for the growth of predictive and advanced analytical capabilities.