Role Description We are looking for a Senior Associate, Quality Control to join our Vcheck Intelligence (VI) unit. VI is a team of multi-lingual investigators and analysts who conduct deep-dive investigative due diligence research utilizing public records and human source intelligence. This is a full-time review role focused on open-source report quality control. The successful candidate will help ensure the accuracy, thoroughness, and stylistic consistency of VI reports, serve as a research and writing resource for the team, and communicate performance feedback to senior management. - Conduct thorough review of Level 1 and Premier reports to ensure compliance with internal quality standards and client expectations. - Read reports for typos, formatting issues, organizational inconsistencies, and other editorial errors. - Perform spot checks on reports, including litigation checks, media checks, professional history confirmation, education verification, licensing information, PEP/Sanctions hits, and regulatory issues. - Provide clear, consistent, and professional written feedback on report write-ups to help researchers better meet client needs and expectations. - Communicate directly with the research team to help address errors, discrepancies, or other issues identified during the review process. - Answer researcher questions prior to the review stage to help resolve problems upstream. - Assist new researchers with navigating VI work, including guidance on appropriate language, research methodology, and how to approach challenging research scenarios. - Serve as a subject matter expert on industry best practices and standards. - Provide feedback to managers on the performance and progress of direct reports. - Complete scorecards for each reviewed subject, logging feedback and errors. Qualifications - 3+ years of experience in open-source investigations in one or more of the following fields: pre-investment due diligence, third-party compliance, KYC, or risk advisory. - At least one year of experience in a full-time content review or quality control capacity. - Bachelor's or graduate degree in International Relations, Political Science, Regional Studies, Journalism, Criminal Justice, Law, Business, or a related field. - Fluency in English, both written and verbal. - Proficiency in Microsoft Office Suite. - Strong familiarity with due diligence databases such as TLO, Westlaw, and Rzolut. - Demonstrated ability to conduct media searches and quickly read and comprehend large volumes of media results. - Experience reading and analyzing court documents, including complaints, settlement documents, and judgments. - Excellent written communication and editing skills. - Strong critical thinking, problem-solving, and organizational skills. - Ability to manage a high volume of simultaneously assigned reports with strong attention to detail and time management. - A relevant professional certification such as CFE or CAMS is a plus. Benefits - Competitive compensation package - Flexible vacation policy, encouraging you to take the time you need - Quarterly team events to keep us connected in a hybrid environment - Play a vital role in shaping our company's future - A fun and collaborative work environment where you'll be supported by a team of dedicated and collaborative colleagues

• Develop and maintain the site QMS documentation such as procedures, work instructions, visuals • Requires making recommendations with regards to procedures, standards to maintain process quality • Support all client related and applicable QMS requirements • Coordinate all requirements related to the 5 Star Site Certification Program • Responsible for managing requirements related to Quality & Training • When applicable, create and maintain HACCP program to support Food Safety Policy and Food Defense Plan • Ensure site is compliant with applicable GMP standards and FDA regulations • Establish and maintain “quality standards” for all critical functions supporting the operation • Train site management and employees on the QMS components and requirements • Lead site teams to respond to client complaints, internal errors with regards to root cause and solutions in support of corrective and preventive action process • Serve as the primary contact for any external or internal audits, with development of any resulting action plans • Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with customer management • Compile and submit assigned daily, weekly, and monthly reports to site and/or supported clients • Develop and monitor key performance indicators and metrics for quality related processes • Conduct and/or participate in all required department quality related meetings • Adhere to all company policies and procedures or other communicated rules and/or regulations • Sponsor the site Training Program including coordinating training documentation • Perform all duties assigned by the site General Manager deemed necessary to achieve client satisfaction

• Independently define and stand up the QA program from scratch — QA charter, tool setup, test strategy, quality gates, and release readiness criteria — without waiting for direction • Serve as the single QA point of contact for clients, program managers, and technical leads simultaneously, acting as a trusted quality advisor with a seat at the program table • Lead and mentor QA teams of 5+ members while seamlessly stepping in as a hands-on contributor when the project demands it — leading by example, not just by direction • Own QA program management end-to-end — resource planning, risk management, defect governance, cross-functional coordination, and stakeholder reporting • Proactively maintain live QA dashboards and independently prepare QA status reports for weekly program reviews, steering committees, and go/no-go decisions — without being asked • Define and track quality KPIs — defect escape rate, test coverage, automation ROI, and cycle time — raising risks and blockers before they become program issues • Coordinate environment and release strategy — managing sandbox and staging environments, collaborating with DevOps/release teams on deployment schedules, change sets, and testing windows • Lead go-live readiness assessments — compiling test completion metrics, open defect risk summaries, and formal sign-off documentation • Own hypercare QA support post-launch — triaging production issues, coordinating hotfix validation, and maintaining a known issues log with clear severity assessments communicated to stakeholders • Apply sampling strategies, accuracy benchmarking, and prompt regression testing to validate LLM-powered and Agentic AI features; leverage GenAI tools to accelerate test case generation, documentation, and overall QA productivity • Independently author detailed, scenario-based test cases and traceability matrices mapped to SOW scope — covering functional, integration, regression, performance, and UAT cycles across all workstreams • Write thorough negative, boundary, and edge case scenarios across complex multi-cloud and contact center workflows — not just happy path coverage • Lead exploratory testing for complex and ambiguous workflows, applying risk-based judgment to prioritize coverage where business impact is highest • Validate platform configurations, business rules, routing logic, automation workflows, integration touchpoints, and data flows across the full solution stack • Own end-to-end testing of integration layers — API request/response validation, middleware transformations, screen pop behavior, and bidirectional data sync across connected systems • Lead SIT, E2E, UAT, regression, performance, load, and go-live testing activities across all release cycles • Facilitate UAT readiness sessions with business stakeholders — walking through test scenarios, supporting non-technical users, and driving structured sign-off • Own full defect lifecycle — creation, triage, prioritization, SLA tracking, root cause tagging, and trend analysis — enforcing defect governance and escalation protocols throughout • Produce meaningful defect health reports and quality metrics summaries for program leadership and client stakeholders at every stage of the delivery

• Manage technical and scientific professionals responsible for initiation and execution of programs • Work to execute quality, food safety, and regulatory programs within Mondelez and across their manufacturing, packing, and warehousing partners • Ensure Mondelez is consistently producing safe, high-quality products which meet customer expectations and regulatory compliance standards • Direct seamless execution of source, product, and process to ensure brand protection for all North America Venture Brands • Manage and verify Quality Control Management Systems (Q C M S) • Audit manufacturing control plans for new products and processes • Drive continuous improvement in the areas of Quality Assurance and Food Safety by setting goals and identifying key performance indicators • Ensure adherence to appropriate regulations and Company standards for quality