Role Description As a Remote Technical Account Manager, you will own the health and growth of a defined client portfolio. You will run recurring client reviews (TBRs/QBRs), maintain account plans, coordinate internal execution, and produce quotes and scopes that turn needs into action. You will work closely with our CTO to keep clients aligned to standards, surface risk early, and drive remediation and lifecycle planning that protects the client and strengthens the relationship. What You'll Do - Account Ownership and Client Leadership - Serve as the primary point of contact for assigned accounts and build long-term trust. - Run proactive communication cadences and manage escalations with calm, clear leadership. - Align client stakeholders around priorities, timelines, and outcomes. - Technical Business Reviews (TBRs/QBRs) - Prepare and present recurring business-focused technical reviews covering: - Service trends and recurring issues - Security posture and key risks - Backup and business continuity posture - Infrastructure lifecycle and refresh planning - Recommendations and prioritized next steps - Convert findings into action plans, projects, and remediation roadmaps. - Quoting and Scoping - Create accurate quotes for hardware, licensing, managed services changes, and project work. - Draft clear scopes of work including assumptions, exclusions, deliverables, and timelines. - Coordinate sourcing, vendor options, and procurement workflows as needed. - Internal Execution and Standards Alignment - Coordinate with service desk, security, and projects teams to ensure work is completed and documented. - Ensure client documentation stays current and aligned with standards in our documentation system. - Assist the CTO with account planning, standards adoption, and identifying recurring patterns that need improvement. Qualifications - 3+ years in an MSP or IT services environment in a client-facing role (TAM, support, Service Manager, Project Coordinator with client ownership, etc.). - Strong technical fluency across typical SMB stacks: - Microsoft 365 fundamentals, identity and access concepts - Endpoint management and patching concepts - Networking fundamentals (firewalls, switches, Wi-Fi basics) - Backup and business continuity fundamentals - Security fundamentals (MFA, EDR, phishing risk, DNS filtering) - Confident presenting to executives and business owners. - Strong organization, follow-through, and written communication. What Success Looks Like - Clients feel informed and supported through consistent touchpoints and clear planning. - TBRs are delivered on-time and produce actionable next steps. - Quotes are accurate, timely, and clearly scoped with minimal rework. - Account risks are surfaced early and moved into remediation plans. - The CTO gains leverage through better account coordination, standards adoption, and documentation discipline.

Role Description Sie kennen die Welt der Labordiagnostik – und wissen, wie man aus Kundenbeziehungen echte Partnerschaften macht? Dann bietet sich hier die Chance, in einem international erfolgreichen Medizintechnikunternehmen eine zentrale Rolle im Vertrieb zu übernehmen. Ihre Mission: Sie übernehmen die Verantwortung für den Vertrieb hochwertiger IVD-Lösungen in Westösterreich und agieren als kompetente:r Ansprechpartner:in für klinische Labore und Veterinärzentren. - Verkauf der Labordiagnostikprodukte im Bereich Klinische Chemie, Hämoglobinanalyse, Autoimmundiagnostik und POC-Lösungen - Ganzheitliche Betreuung bestehender wie neuer Laborkunden in der Human- und Veterinärmedizin - Aufbau langfristiger Kundenbeziehungen sowie professionelle Marktbeobachtung - Das Verkaufsgebiet erstreckt sich auf Salzburg, Oberösterreich, Tirol und fallweise Vorarlberg. - Gestaltung der Vertriebsstrategie und Umsetzung von Strategien zum gezielten Ausbau des Neukundengeschäftes Qualifications - Abgeschlossene Ausbildung als BMA (Biomedizinische Analytik), Medizintechnik (FH oder HTL), oder vergleichbare naturwissenschaftlich-technische Ausbildung mit starken Laborbezug - Profunde, mehrjährige Verkaufserfahrung in der IVD (In-Vitro-Diagnostik) - Industrie - Netzwerker:in im Gesundheitswesen mit guten Kundenbeziehungen zu Privat- und Krankenhauslabors in Nord-/Westösterreich - Wohnsitz idealerweise im Raum Oberösterreich oder Salzburg Benefits - Eine verantwortungsvolle Schlüsselposition in einem zukunftsstarken Diagnostikumfeld - Attraktives Gesamtpaket inklusive - Firmenwagen mit uneingeschränkter Privatnutzung - Moderner IT-Ausstattung - Extra-Unfallversicherung und Zuschuß zum Klimaticket - Zusammenarbeit in einem engagierten Team mit familiärer Teamkultur mit ausgeprägter wissenschaftlicher und technischer Expertise - Flache Hierarchien, kurze Entscheidungswege und ein wertschätzendes, wie offenes Miteinander mit gelebter Unterstützung

• Develop and execute strategic account plans aligned with revenue growth and long-term market positioning. • Own and grow key accounts by building strong relationships with executive stakeholders and decision-makers. • Identify and drive new business opportunities within existing accounts and target prospects. • Lead cross-functional coordination (sales, product, engineering, service) to deliver integrated solutions. • Build, manage, and maintain accurate sales pipeline and forecasts. • Develop and present technical and commercial proposals including specifications, pricing, and value positioning. • Monitor customer strategies, market trends, and competitor activity to identify risks and opportunities. • Act as the primary customer advocate internally, translating customer requirements into product and service priorities.

• Achieve sales growth goals. • Drive profitability within the assigned territory. • Mange to annual expense budget targets • Support dealerships in the ordering process, ensuring efficient and timely communication. • Provide ongoing post-sales support and service, collaborating with the Service department when needed. • Organize and assist with field demonstrations, promotional activities, and dealer events. • Collaborate with internal teams, including Service and Support, engineering, and marketing, to address dealer and customer concerns effectively. • Provide monthly reports on territory activity • Develop a territory strategy using a territory plan and Key dealer account plans • Be responsible for company Demo tools when assigned and be prepared to travel with and demonstrate on territory • Participate in trade shows and industry events to promote Salford’s product offerings. • Maintain accurate records and reports, ensuring consistency and transparency in documentation.