Turnitin is a global software development company in the education sector working to ensure the integrity of education and research, and to meaningfully improve learning outcomes.
Solution Engineer
Location
Worldwide
Posted
1 day ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Solution Engineer
Turnitin
Role Description As a skilled Solutions Engineer, you are expected to have a passion for solving customer problems through creative technical solutions. In this Revenue Operations Department role, you'll be a product expert, a strategic partner to sales teams, and a strong communicator. Your ability to understand & interpret customer needs and translate them into effective solutions will drive product value, sales success, and prospect satisfaction. - Customer Engagement & Solution Design: - Engage in functional & technical discussions with customers, understanding their requirements and pain points. - Design and present solutions that demonstrate the product's value, addressing customer needs effectively. - Conduct needs assessments and solution-finding sessions for customers with varying levels of complexity. - Sales & Customer Success Support: - Provide Subject Matter Expertise to Sales and Customer Success teams, supporting them in achieving new dollar revenue goals. - Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs. - Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements. - Knowledge Sharing & Best Practices: - Stay updated on best practices and product knowledge, sharing insights with internal teams. - Collaborate with colleagues on technical solutions and problem-solving strategies. - Product Representation & Travel: - Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary. - Address technical questions and follow up on pending issues. - Continuous Development: - Invest in personal and professional growth, expanding your technical skills and product knowledge. Qualifications - Bachelor's or Master's degree in relevant/related fields. - Experience in Sales/Solutions Engineering and Software Technology Management within the Educational Technology sector. - 2-4 years of experience in a Solutions Engineering or similar strategic/technical sales customer-facing role. - Strong understanding of the Turnitin product suite, including front-end and back-end functionality. - Ability to understand functional & technology stack aspects of the Turnitin product suite, sales processes, and ability to propose solutions. - Written and verbal understanding of the Spanish language. - Excellent written and verbal communication skills, with the ability to explain functional & technical concepts clearly to diverse audiences. - Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders. - Ability to align functional & technical solutions with customer needs and business objectives. Benefits - Remote First Culture - Health Care Coverage* - Education Reimbursement* - Competitive Paid Time Off - Self-Care Days - National Holidays* - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time* - Charitable contribution match* - Monthly Wellness or Home Office Reimbursement/* - Access to Modern Health (mental health platform) - Parental Leave* - Retirement Plan with match/contribution*
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