In the age of AI, differentiation isn’t in what you build - it’s in the problems you choose to solve and the outcomes they unlock. That’s why we help leaders cut through the noise, focus on what matters most, and solve it right the first time. By fusing problem-first thinking, deep technical craftsmanship, and fast, flawless delivery, we de-risk transformation and deliver solutions that stick, scale, and prove their worth. With a deep bench of end-to-end technologists, architects, and engineers, no challenge is too complex and no solution is half-built. At Sparq, your mission is our mission. We’re modular by design - meeting you where you are and accelerating you toward where you’re meant to be. We don’t just guide - we climb with you. Embedded alongside your teams, we chart the course, build with precision, and navigate complexity until your outcomes are achieved. Built to solve, not just to build.
Senior Technical Project Manager
Location
United States
Posted
1 day ago
Salary
0
Seniority
Lead
Job Description
Senior Technical Project Manager
Sparq
Role Description - Lead daily Java Ops pre-triage, stand-ups, and ad-hoc working sessions to align support teams on priorities, escalations, and issue resolution. - Manage the Tier 1 Escalation Tracker, improving ticket routing accuracy, identifying recurring escalation patterns, and reducing unnecessary handoffs across support teams. - Coordinate across Tier 1, Tier 2, and Tier 3 support teams to ensure escalations are properly routed, prioritized, communicated, and resolved. - Serve as the coordination point for .NET application support escalations, ensuring issues requiring Tier 2 involvement move forward with clear ownership and timely follow-up. - Actively leverage AI tools to streamline tasks, improve the quality of your work, and share best practices with teammates while continuously seeking new ways to integrate AI into your everyday workflows. - Own the development and delivery of consolidated weekly and monthly performance metrics for Java Ops, expanding reporting visibility across application operations teams. - Compile operational data into clear, executive-ready reporting that highlights ticket trends, escalation volume, service performance, risks, and continuous improvement opportunities. - Partner with cross-functional teams using ITIL-based processes and tools such as ServiceNow or Cherwell to support incident management, operational tracking, and upcoming system migration efforts. - Provide day-to-day leadership, mentorship, and coaching for distributed technical consultants across multiple client teams, helping ensure strong engagement, accountability, and delivery consistency. - Oversee administrative and people-management responsibilities, including timesheet review, PTO tracking, performance feedback, and recognition efforts. - Participate in project reviews and retrospectives to surface process gaps, improve delivery practices, and keep support operations aligned with client expectations. - Foster a collaborative, high-performance team culture focused on communication, continuous improvement, technical accountability, and alignment with the client’s operational goals. Qualifications - Consultative approach and problem-solving skills to successfully align digital solutions with long-term business goals of the client. - Hands-on experience using AI tools to enhance daily work, or a strong desire to do so, including a willingness to experiment, learn, and champion AI adoption within your role. - Commitment to understanding and exceeding client expectations. - Ability to perform project oversight and execution of deliverables. - Flexibility to adapt within a high-growth organization. - Ability to lead, mentor and motivate those around them. - Hunger for continuous learning and professional development. - Intellectual curiosity to provide creative solutions. - Full understanding of the software development life cycle. - Ability to positively impact fellow colleagues through effective leadership, presentations, coaching, etc. - Desire to work in a team environment. - Good interpersonal, written and verbal communication skills. Requirements - C2C is not available. - Must be authorized to work in the U.S. without sponsorship. - This role requires availability to work during Central Time Zone business hours. Benefits - Opportunity to work alongside a talented, diverse team in a collaborative and creative environment. - Ongoing investment in your growth through training, mentorship, and industry certifications. - Hands-on exposure to cutting-edge technologies across multiple industries. - Recognition programs and employee awards within an inclusive culture that celebrates great work, including our AI Innovators Program. - Remote or hybrid work options. - Competitive salary + bonus opportunities. - Robust benefits package, matching 401(k) plan, and substantial PTO. - Tuition reimbursement. Company Description Equal Employment Opportunity Policy: Sparq is proud to offer equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. We are committed to providing equal employment opportunities and believe in an inclusive workplace. If you require reasonable accommodations to participate in the job application or interview process, please let us know by contacting recruiting@teamsparq.com.
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