Humana logo
Humana

Louisville, Kentucky-based Humana is a leading healthcare company that offers a variety of health, wellness, and insurance products and services designed to off

Principal Software Engineer – ITSM Process Automation, AI

Location

District Of Columbia + 4 moreAll locations: District Of Columbia | Florida | Kentucky | North Carolina | Virginia

Posted

11 days ago

Salary

$156.6K - $215.4K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglishAzureCloudITSMJavaScriptPythonServiceNow

Job Description

Principal Software Engineer – ITSM Process Automation, AI

Humana

• Automation of ITSM & Lifecycle Workflows • AI Enablement • Platform & Data Integration • Observability & Insights • Establish a scalable catalog of reusable AI-driven automation capabilities • Accelerate EOL lifecycle execution through AI-enabled orchestration • Develop standardized automation patterns and playbooks to drive consistency • Enable intelligent, application and technology-centric EOL planning • Drive rapid adoption of AI skills and tooling across ITSM and TLM teams • Improve enterprise visibility into EOL risk and progress through automated insights

Job Requirements

  • Bachelor's degree or equivalent work experience.
  • 10 or more years of engineering experience with automation, integration, or software/platform engineering.
  • Experience with AI tools including Azure, Claude Code, OpenAI
  • Demonstrated experience simplifying complex operational processes through software engineering and workflow automation.
  • Strong experience with APIs, scripting, and software development using technologies such as Python and/or JavaScript.
  • Experience with ServiceNow development, configuration, integration, or workflow automation.
  • Experience with cloud technologies and modern automation frameworks, with Azure preferred.
  • Strong communication, systems thinking, and the ability to collaborate effectively across organizational boundaries.
  • Passion for automation, simplification, and improving how work gets done across enterprise IT operations.

Benefits

  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance and many other opportunities

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