Job Title: Technical Support Specialist Location: Remote (Must be based in Quebec) Schedule: Monday-Friday, 9:30am-6:30pm Training Schedule: Monday-Friday, 8:30am-5:30pm Salary: $24-29/hr Position Type: Temporary to Permanent Full time Temporary $24-29/hour Our client is a leader in assistive technology for individuals who are blind or visually impaired. Their products include braille displays, note-taking devices, electronic magnifiers, and other innovative technologies designed to improve accessibility and independence. They are seeking a Bilingual Technical Support Specialist to provide exceptional customer support and technical troubleshooting assistance to customers across North America. This is a fully remote position offering the opportunity to work with meaningful technology that makes a real difference in people’s lives. What You’ll Do   - Provide technical support to customers and partners via phone and email.   - Troubleshoot product issues related to hardware, software, functionality, and device performance.   - Guide customers through problem resolution and provide clear, professional communication throughout the process.   - Create, document, and manage support tickets and return merchandise authorizations (RMAs) within the CRM system.   - Escalate complex issues when required and follow them through to resolution.   - Test and evaluate new products, software releases, and updates as needed.   - Share technical information and product knowledge with customers, distributors, and internal teams.   - Gather and communicate customer feedback to the appropriate departments.   - Maintain accurate records of all customer interactions and support activities.   - Deliver a high-quality customer experience while supporting users with varying levels of technical ability.   What We’re Looking For   - Fluent in both English and French (spoken and written, required to communicate with customers outside of Quebec).   - Strong customer service skills with the ability to communicate clearly, patiently, and professionally.   - Experience providing technical support, troubleshooting, help desk support, customer service, or product support.   - Comfortable troubleshooting technology and learning new devices and software.   - Working knowledge of Windows and Android operating systems.   - Strong problem-solving and critical-thinking abilities.   - Excellent organizational skills and attention to detail.   - Experience using CRM systems is considered an asset.   - A diploma or degree in Computer Science, Information Technology, or a related field is considered an asset but is not required.   - Comfortable working independently in a remote environment. Ideal Candidate We’re looking for someone who is:   - Patient, empathetic, and customer-focused.   - Comfortable supporting individuals with disabilities.   - Technically curious and eager to learn new technologies.   - Organized and capable of managing multiple customer inquiries at once.   - Interested in building a long-term career with the organization.

• Develop, maintain, and govern the enterprise architecture strategy, principles, standards, and roadmap • Define an AI-ready enterprise architecture that supports artificial intelligence, machine learning, generative AI, automation, advanced analytics, and intelligent business processes • Partner with executive, business, and technology leaders to translate business priorities into enterprise technology and AI-enabled capabilities • Assess current-state architecture and define future-state architecture across applications, data, integrations, infrastructure, cloud, cybersecurity, AI platforms, and business capabilities • Lead architecture planning for enterprise platforms, including ERP, MES, CRM, PLM, QMS, data platforms, AI/ML platforms, integration platforms, collaboration technologies, and automation tools • Establish architecture standards, design patterns, governance processes, and decision frameworks to ensure consistency, scalability, security, and responsible AI adoption • Partner with data leaders to strengthen enterprise data architecture, data governance, master data, data quality, analytics, reporting, and AI/ML enablement • Guide the evaluation and selection of AI, analytics, automation, and enterprise technology solutions that create measurable business value • Support the development of AI governance practices, including data security, model risk management, ethical use, compliance, transparency, human oversight, and lifecycle management • Collaborate with cybersecurity and infrastructure teams to ensure AI and enterprise architecture decisions support security, privacy, compliance, business continuity, and regulatory requirements • Identify opportunities to use AI, automation, and digital capabilities to improve productivity, operational efficiency, quality, decision-making, and customer responsiveness • Guide solution architecture for enterprise initiatives, acquisitions, integrations, modernization efforts, and digital transformation programs • Identify opportunities to reduce technical debt, simplify the application portfolio, improve interoperability, and increase operational resilience • Facilitate architecture reviews and provide technical leadership across programs, projects, vendors, and cross-functional teams • Develop architecture artifacts, including capability maps, application portfolio views, AI capability roadmaps, integration diagrams, data flow diagrams, reference architectures, and decision records • Stay informed on emerging technologies, especially in AI, data platforms, cloud, automation, cybersecurity, and manufacturing technology, and assess their relevance to Biomerics’ business strategy • Communicate architecture direction, tradeoffs, risks, and recommendations clearly to both technical and non-technical stakeholders.

• Assist with the development and execution of an annual risk-based internal audit plan that aligns with the organization’s objectives and addresses key risks across operations, finance, compliance, IT, and other areas. • Plan and lead complex attest engagements including audits, reviews, and compilations from planning through reporting, ensuring engagements are conducted objectively and in adherence to standards. • Evaluate the design and operating effectiveness of internal control systems and risk management practices for clients and internally across the organization. • Identify control gaps, ineffective processes, and areas of risk exposure through audit testing and analyses. • Develop practical recommendations to strengthen governance, enhance risk management capabilities, and improve efficiency and effectiveness of operations. • Prepare comprehensive audit reports that document audit scope, findings, risks, conclusions, and recommendations. • Conduct quality assurance reviews to ensure engagements are carried out according to standards and organizational policies. • Consult with internal department leaders and process owners to advise on risks, controls, and opportunities for operational improvement. • Monitor implementation of internal recommendations and management action plans to remediate deficiencies. • Report on internal monitoring activities and key issues to executive leadership. • Establish and maintain collaborative relationships with external auditors and regulators as required.

Role Description This role will be responsible for developing and growing Emerson control systems/software and asset management in the DACH region by building a solid pipeline within new markets and strategic industries. This position will be involved in all phases, from cold canvas to contractual awards and their handover to our project execution organization. They will focus on the South DACH region (Austria in particular). In This Role, Your Responsibilities Will Be: - Achieving and exceeding sales, bookings and gross profit targets for the Systems and Software Group’s products, services, and solutions. - Approach customers with a consultative and value-based approach to understand customer expectations and business drivers and convert these into sales and business results. - Seek new opportunities to sell assigned products, solutions and services to new customers. - Work in the core of our DACH sales strategy by building a strong pipeline within new markets and strategic industries. - Build credibility for him/herself and the company that enables him/her to forge strong relationships that enable him/her to obtain an insider’s perspective on the customer’s business. - Identify expansion and green field projects early in the development cycle and if appropriate involve the Global Project Pursuit team to maximize the chance to win. - Drive project sales of Emerson Control Systems, Software and Solutions to new and existing customers in DACH. - Proactively look for growth opportunities to increase Emerson's participation in the industry. - Negotiate with Customers Business Contracts within the agreed Delegation of Authority including discount, price, and volume structures. - Maximize both “face-to-face” and other remote communication possibilities (phone, mail etc.) with customers and leverage our Inside Sales and Operations team to execute activities. - Cooperate closely with the existing Emerson sales force and business development team to exploit the potential synergies in the best possible way. - Provide competitive, technical and commercial input for each proposal. - Deliver an accurate order forecast through CRM to give visibility to future business. Qualifications - Bachelor’s or Master’s Degree or equivalent in an engineering/technical related field or experience in selling Process Automation or Industrial Automation technology. - Minimum 3 years of experience in sales, with involvement from cold canvas to successful contract negotiation. - Ability to approach new potential customers, communicate effectively with different levels within their organization and lay the foundation for long term collaboration. - Excellent presentation and communication skills. - Fluent in German and English. - Willingness to travel extensively in the covered area. Preferred Qualifications That Set You Apart - Previous experience working with the Power and Energy, Chemical or Oil and Gas industries. - Knowledge in the field of software solutions used in automation. Benefits - Attractive compensation package that corresponds to your qualifications and professional experience. - Minimum salary specified in the Collective Agreement for the Metal Trade (Pay Group IV), which amounts to €47,810.14 gross per year (as of 2026). - Willingness to pay above the minimum amount, depending on qualifications and experience. Company Description At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.