• Continuously map, review, and audit existing People Operations processes (e.g., onboarding, offboarding, contract changes, data updates) to identify inefficiencies. • Design and implement automation strategies to eliminate manual tasks and friction points. • Act as the main system administrator for our HRIS (HiBob) and associated tools. • Configure advanced automated workflows, custom triggers, alerts, and approvals to ensure seamless operations across global teams. • Oversee and optimize api-driven or native integrations between our HRIS (HiBob), ATS (Recruitee), and Finance tools (Payhawk) and others such Slack, Confluence and Harvest. • Establish automated data validation rules to protect data integrity. • Design, build, and maintain automated dashboards and reports (tracking headcount, turnover, and talent acquisition metrics) to deliver real-time, actionable insights. • Stay ahead of HR technology trends and new feature releases within our existing tools (specifically HiBob updates) to proactively suggest and implement process improvements. • Create clear documentation for newly automated processes to ensure high adoption rates and self-sufficiency across the organization.

• Develop and execute the company’s product knowledge management strategy, ensuring alignment with business objectives and user needs. • Own and continuously improve both the external Knowledge Center and internal Product Enablement Hub. • Lead the creation, maintenance, and optimization of product documentation, training materials, and self-service resources. • Ensure all content is structured and optimized for integration with AI-powered knowledge assistants and self-service experiences. • Clearly communicate product value propositions, benefits, best practices, and real-world use cases. • Collaborate closely with Product, Client Success, Onboarding, Support, Sales, and other cross-functional teams to identify knowledge gaps and improve content quality. • Own the product knowledge component of employee onboarding, designing structured learning pathways for new hires. • Coordinate knowledge releases alongside product launches and feature updates. • Establish governance, quality standards, editorial guidelines, taxonomy, and content review processes. • Manage and guide visual content contributions to ensure consistency with brand and user experience standards. • Measure knowledge engagement and content effectiveness, leveraging available analytics and stakeholder feedback to drive improvements. • Lead and mentor knowledge management and enablement team members.

• Serve as the first point of contact for employee and manager People Team inquiries, providing timely, high-quality support. • Manage and resolve helpdesk requests, escalating complex issues as needed. • Execute employee lifecycle processes including onboarding, offboarding, job changes, and HR administration. • Maintain accurate employee data and documentation across People systems. • Create and maintain knowledge base content, process documentation, and standard operating procedures. • Support compliance, records management, audits, and policy administration activities. • Identify opportunities to improve processes through automation, AI, and operational best practices. • Partner with cross-functional teams to continuously improve the employee experience.

• Own and run company-wide People Ops cycles end-to-end for 500+ FTEs. • Manage the People Ops HR tech stack, including Rippling, Lattice, Carta, and Cocoon. • Serve as the operational PM for People initiatives that require structured coordination. • Own People Ops data and reporting. Leverage AI to surface trends across headcount, attrition, engagement, and benefits utilization. • Redesign the new hire experience from the ground up. • Evolve the HR help desk experience. Evaluate the current solution and implement AI automation. • Own benefits program operations end-to-end, including full ownership of open enrollment. • Manage ongoing broker, carrier, and perks vendor relationships. • Identify and drive AI automation of manual or high-touch processes across People Ops.