• Develop and execute the company’s product knowledge management strategy, ensuring alignment with business objectives and user needs. • Own and continuously improve both the external Knowledge Center and internal Product Enablement Hub. • Lead the creation, maintenance, and optimization of product documentation, training materials, and self-service resources. • Ensure all content is structured and optimized for integration with AI-powered knowledge assistants and self-service experiences. • Clearly communicate product value propositions, benefits, best practices, and real-world use cases. • Collaborate closely with Product, Client Success, Onboarding, Support, Sales, and other cross-functional teams to identify knowledge gaps and improve content quality. • Own the product knowledge component of employee onboarding, designing structured learning pathways for new hires. • Coordinate knowledge releases alongside product launches and feature updates. • Establish governance, quality standards, editorial guidelines, taxonomy, and content review processes. • Manage and guide visual content contributions to ensure consistency with brand and user experience standards. • Measure knowledge engagement and content effectiveness, leveraging available analytics and stakeholder feedback to drive improvements. • Lead and mentor knowledge management and enablement team members.

• Serve as the first point of contact for employee and manager People Team inquiries, providing timely, high-quality support. • Manage and resolve helpdesk requests, escalating complex issues as needed. • Execute employee lifecycle processes including onboarding, offboarding, job changes, and HR administration. • Maintain accurate employee data and documentation across People systems. • Create and maintain knowledge base content, process documentation, and standard operating procedures. • Support compliance, records management, audits, and policy administration activities. • Identify opportunities to improve processes through automation, AI, and operational best practices. • Partner with cross-functional teams to continuously improve the employee experience.

• Own and run company-wide People Ops cycles end-to-end for 500+ FTEs. • Manage the People Ops HR tech stack, including Rippling, Lattice, Carta, and Cocoon. • Serve as the operational PM for People initiatives that require structured coordination. • Own People Ops data and reporting. Leverage AI to surface trends across headcount, attrition, engagement, and benefits utilization. • Redesign the new hire experience from the ground up. • Evolve the HR help desk experience. Evaluate the current solution and implement AI automation. • Own benefits program operations end-to-end, including full ownership of open enrollment. • Manage ongoing broker, carrier, and perks vendor relationships. • Identify and drive AI automation of manual or high-touch processes across People Ops.

Role Description The mission of The Walt Disney Company is to entertain, inform, and inspire people around the globe through the power of unparalleled storytelling, and we can only achieve that through maximizing the success of the phenomenal employees and “Cast Members” that make up TWDC. As a People Insights Partner, you will drive impactful, data-driven solutions that enhance employee experience and inform critical business decisions. This role combines research rigor with advanced analytics to uncover trends, standardize processes, and deliver actionable insights. We’re looking for someone who combines strong analytical thinking with a deep understanding of human behavior and organizational dynamics. Our People Insights Partners team immerses itself in the business to understand unique needs and challenges, while focusing on the specific needs of each business. They act as consultants, account managers, and liaisons, collaborating with our People Insights experts to deliver data-driven solutions. In this role, you will enhance our employees’ experiences and help drive critical business priorities by collaborating and connecting data points across workforce data and trends, people research, complex analysis, data visualization, and compelling storytelling. What You’ll Do - Translate complex business questions into structured research and analytical approaches. - Design and execute research initiatives leveraging behavioral science principles. - Analyze large, complex datasets to identify patterns, trends, and actionable insights. - Develop and standardize front-end research processes, ensuring consistency and scalability. - Implement and maintain data governance and quality control standards across projects. - Build dashboards, visualizations, and storytelling outputs to communicate insights effectively. - Collaborate with cross-functional partners to align insights with business priorities. - Stay current on emerging technologies and quickly adopt new tools to enhance analytics capabilities. Qualifications - Strong foundation in research methodology and applied analytics. - Proficiency in data analysis tools (e.g., Python, R, SQL) and visualization platforms. - Ability to synthesize insights from large datasets and communicate findings clearly. - Skilled in process design and standardization for research workflows. - Strong curiosity and adaptability to learn new technologies quickly. - Excellent communication and stakeholder management skills. - Skilled at extracting and using analytical insights to influence data-driven decisions. - Proven experience conducting complex analysis using multiple data sources. - Understanding of data systems’ infrastructure and integration points. - Strong critical thinking skills; ability to ask relevant questions and solve complex problems creatively. - Networking skills to build consultative relationships and support collaboration. - Exceptional time management and organizational skills; ability to meet deadlines and adapt to changing priorities. - Ability to thrive in a fast-paced, dynamic environment. - Passion for continuous learning and staying current on industry trends. Requirements - Advanced degree in Industrial/Organizational Psychology, Behavioral Science, or related field. - Experience with Talent Market Intelligence. - Experience with Qualtrics or similar survey systems. - Experience with Cognos. - Experience facilitating and note-taking qualitative research. - Familiarity with advanced statistical methods and workforce analytics. - Experience applying behavioral science principles to organizational research. - Demonstrated understanding of HR processes (e.g. Talent Acquisition, DE&I, Learning & Development, etc.). Benefits - The hiring range for this remote position is $109,800 to $154,300 per year. - The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. - A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.