Join an industry-leading security team dedicated to defending complex global infrastructures against sophisticated emerging threats. This high-impact role blends deep systems engineering, network proficiency, and world-class partnership skills, offering an unparalleled opportunity to serve as the primary technical anchor for Rapid7's most strategic enterprise and federal accounts. By guiding these high-value organizations to maximize their deployment success, this role elevates enterprise security maturity and drives measurable resilience on a global scale. About the Team The Technical Account Manager team is a dedicated technical resource for customers looking for a white glove technical and support experience. The team's mission is to ensure our customers realize the full business value from their Rapid7 products by helping them achieve their security goals through a more personalized approach. About the Role As a Technical Account Manager, the primary responsibility will be to manage the technical relationship, operational stability, and product success metrics for assigned large enterprise and federal accounts. Specifically, the focus will be to; - Discover and master the client's IT structure, business objectives, and unique pain points to create comprehensive technical account plans - Act as the primary technical owner for assigned accounts, driving customer success through proactive system planning and engineering execution - Go beyond traditional break-fix support models to establish a true technical partnership that helps shape customer security strategies - Facilitate regular cadence meetings and on-site reviews covering system health, upcoming software releases, and forward-looking security program best practices - Serve as the dedicated advocate and internal voice for enterprise customer requirements across engineering and product teams at Rapid7 - Direct critical incident response efforts by aligning Customer Success, support, and software engineering teams to resolve enterprise crises efficiently - Maintain an exhaustive technical knowledge of Rapid7's product portfolio to deliver best-practice configurations and technical solutions - Travel up to ten percent of the time to deliver face-to-face strategic support and reinforce localized technical alignment The skills and qualities you'll bring include: - Experience managing technical relationships in account management, professional services, sales engineering, or senior technical support capacities - Hands-on proficiency supporting systems running Linux architectures alongside a strong familiarity with enterprise networking environments - History of exposing vulnerabilities or working with security concepts, complemented by relevant certifications like Security+, CEH, or CISSP - Ability to utilize SQL or scripting languages to navigate database architectures and automate operational tasks where applicable - Communicate objectives and rationale in a clear, persuasive manner that builds deep trust and fosters long-term commitment from corporate stakeholders - Construct global networks across internal business boundaries to accelerate product improvements that deliver rapid customer and business value - Make efficient, transparent choices under high-pressure scenarios to resolve client deployment bottlenecks and preserve account momentum - Execute on broad account strategies by breaking long-term customer milestones down into incremental deliverables while remaining open to pivoting as needs change - Embody our core values: to foster a culture of excellence that drives meaningful impact and collective success We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. #LI-CG1 About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,500+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.

• Serve as the primary technical point of contact and strategic advisor for enterprise customers, aligning their technical strategy with overarching business goals • Partner closely with the enterprise account team as a technical SME to identify, support, and drive upsell, cross-sell, and renewal opportunities • Serve as the customer’s expert advisor on configuring Agentic solutions within and alongside Docusign IAM • Ensure customer technical stakeholders possess the expertise and change management strategies required to successfully adopt existing, new, and evolving product functionality • Act as a strategic liaison to advocate for customer product needs, providing visibility into the Docusign product roadmap and matching future capabilities to customer use cases • Synthesize system telemetry, ticket trends, and operational data, applying predictive models to convert isolated symptoms and systemic risk patterns into formalized success programs that safeguard customer value and renewal cycles • Evaluate and develop optimization plans for third-party and custom API integration proactively • Maintain comprehensive, data-informed technical customer profiles to track architectural health, integration points, and overall supportability • Provide authoritative leadership during critical service disruptions, coordinating internal technical teams, facilitating rapid resolution, and overseeing post-incident improvement plans • Provide high-touch, consolidated risk management during high-stakes customer windows, inclusive of onboarding, live cutovers, major migrations and renewal windows • Participate in strategic internal projects under general supervision to enhance the frameworks, tools, and efficiencies of the global TAM organization • Maintain flexibility for occasional "off-hours" commitments, including customer Go-Live support, critical all-hands initiatives, and participation in a rotational on-call shift • Travel as necessary to deepen client relationships (approx 20%)

• Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM • Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability • Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts • Proactively identify technical risks before they become escalations; build remediation plans and see them through • Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform • Translate customer business goals into technical requirements and platform configurations within CreatorIQ • Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks • Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence • Partner with the Education team to identify knowledge gaps and feed them into training content and in-app guidance improvements • Serve as the internal technical advocate for your accounts — escalating product gaps, bugs, and configuration issues with well-structured context and business impact framing • Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution • Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations • Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk • Track and report on technical health signals across your portfolio — flagging accounts that are technically at-risk before churn signals surface in the CSM layer.

• Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM • Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability • Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts • Proactively identify technical risks before they become escalations; build remediation plans and see them through • Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform • Translate customer business goals into technical requirements and platform configurations within CreatorIQ • Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks • Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence • Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution • Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations • Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk