• Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM • Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability • Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts • Proactively identify technical risks before they become escalations; build remediation plans and see them through • Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform • Translate customer business goals into technical requirements and platform configurations within CreatorIQ • Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks • Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence • Partner with the Education team to identify knowledge gaps and feed them into training content and in-app guidance improvements • Serve as the internal technical advocate for your accounts — escalating product gaps, bugs, and configuration issues with well-structured context and business impact framing • Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution • Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations • Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk • Track and report on technical health signals across your portfolio — flagging accounts that are technically at-risk before churn signals surface in the CSM layer.

• Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM • Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability • Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts • Proactively identify technical risks before they become escalations; build remediation plans and see them through • Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform • Translate customer business goals into technical requirements and platform configurations within CreatorIQ • Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks • Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence • Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution • Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations • Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk

Role Description The Technical Field Advisor (TFA) provides on-site technical direction to customer-owned utility and industrial power plants for their Steam Turbine Generator System(s). The TFA is responsible for: - Reviewing plant engineering documents and P&ID’s. - Troubleshooting of plant systems and equipment. - Planning, organizing, integrating, and directing resources such as labor, tools, and materials. - Safely managing the maintenance and repair of various equipment used in power generation applications. - Performing site activities including installation, preventive maintenance, repair, and calibration. - Responding to requests for emergency repairs and services. - Providing technical instruction and assistance to customer representatives. - Performing administrative functions such as writing technical reports and preparing job status reports. - Signing off on all changes implemented. - Preparing timely and accurate technical reports for customer records. - Ensuring all parts needed for the job are shipped to the site. - Performing aftermarket upgrades at the site level. - Supervising critical tasks performed by third parties. Qualifications - Bachelor's degree in Mechanical Engineering or related discipline from an accredited university with a 3.0 or higher GPA; or a High School Diploma / GED with 4+ years of experience in a Field Services or power generation equipment maintenance role. - Ability and willingness to travel up to 80% of the time. Requirements - Experience working on customer sites. - Technically oriented, fast-learner, self-starter. - Solid understanding of Steam Turbine Operation and Controlling Parameters OR Steam Boiler Operational Principles. - Strong technical skill in reading and interpreting electrical/mechanical flow and instrument diagrams. - Ability to perform dial and laser alignment and thermal growth equipment. - Employment is contingent upon acceptable results of pre-employment background and drug screening. Benefits - Healthcare benefits including medical, dental, vision, and prescription drug coverage. - Access to a Health Coach and a 24/7 nurse-based resource. - Access to the Employee Assistance Program providing 24/7 confidential assessment, counseling, and referral services. - Retirement benefits including the GE Retirement Savings Plan with company matching contributions. - Tuition assistance and adoption assistance. - Paid parental leave, disability insurance, and life insurance. - Paid time-off for vacation or illness. - 40 hours of personal business time and 160 hours of personal illness and caregiving time. - Two weeks of annual vacation (may be pro-rated based on start date).

• Serve as a trusted technical advisor helping customers successfully adopt and scale Cloudera’s Anywhere Cloud and AI platform • Guide customers through the operational, architectural, and strategic aspects of running data and AI workloads across hybrid and multi-cloud environments • Partner with customer stakeholders to understand business priorities and align platform capabilities with measurable outcomes • Advocate for customer needs internally, helping remove adoption barriers and influencing product improvements • Coordinate across multiple teams including Customer Success, Support, Product, Engineering, and Professional Services to ensure seamless customer experiences • Lead strategic engagements such as technical roadmap planning, architecture discussions, and executive reviews • Support customers as they deploy and expand data engineering, data warehousing, machine learning, and AI workloads on Cloudera • Identify opportunities to expand platform usage and help customers unlock additional value from their data investments • Facilitate Quarterly Business Reviews (QBRs) and technical strategy sessions with customer leadership teams