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Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process.

Data Services Analyst

Data AnalystData AnalystFull TimeRemoteMid LevelTeam 501-1,000

Location

Worldwide

Posted

8 days ago

Salary

0

Seniority

Mid Level

Job Description

Data Services Analyst

Third-Party Job Posts

Role Description We are seeking a dynamic Data Import & Reporting Analyst to join our customer success team. This role bridges the gap between data services and business intelligence. - Orchestrate smooth data migrations, helping new clients transition their historical data (reservations, guest profiles, inventory) from legacy systems to Cloudbeds. - Act as a reporting strategist, coaching clients on how to leverage Cloudbeds’ reporting features to extract meaningful insights, track KPIs, and drive data-backed business decisions from day one. Qualifications - Hospitality Tech Background: Direct experience working with Hotel Property Management Systems (e.g., Cloudbeds, Opera, Mews, Protel, or similar software). - Client-Facing Expertise: A proven track record in onboarding, implementation, or Tier 2/3 technical support with a natural ability to teach and guide users. - Advanced Spreadsheet Proficiency: Power-user skills in Excel and Google Sheets (VLOOKUPs, Pivot Tables, advanced formulas, and data cleaning). - Analytical Mindset: Strong understanding of basic data management principles, data mapping, parsing, and root-cause error analysis. - Meticulous Attention to Detail: Exceptional precision when handling sensitive historical, financial, and guest records. - Remote-First Readiness: Highly tech-savvy with cloud-based workflows and equipped with a reliable, high-speed internet connection for video coaching sessions. Requirements - Lead Data Migrations: Act as the primary technical advisor guiding new clients through the smooth transition of historical data into Cloudbeds. - Execute Data Manipulation: Extract, clean, map, and validate client data from CSV/Excel formats to ensure flawless system uploads. - Drive Technical Troubleshooting: Proactively identify and resolve formatting discrepancies or system mismatches before clients go live. - Empower Clients Through Coaching: Train properties on how to build, customize, and automate operational and financial reports within the Cloudbeds platform. - Ensure Data Integrity: Guide clients through post-migration audits to validate accuracy across financial histories and occupancy metrics. - Advise on Best Practices: Consult with property managers on key performance indicators (KPIs) to help optimize their daily operations from day one. Benefits - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer.

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