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Legal / Medical Records Retrieval Specialist
Location
Worldwide
Posted
17 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Legal / Medical Records Retrieval Specialist
OpsArmy
Role Description We are looking for an experienced Legal / Medical Records Retrieval Specialist to join a growing, fully remote team focused on end-to-end medical-records retrieval for lawyers and specialty healthcare providers. As a Legal Records Specialist, you will work directly with healthcare providers and internal tools to ensure records are obtained accurately, quickly, and compliantly. This is a high-impact role where you will combine process discipline with problem-solving creativity and help shape the playbooks and automation features used across the team. What You'll Do - Manage end-to-end record retrieval for assigned customers and providers. - Build, standardize, and continuously improve playbooks for high-volume hospitals, billing groups, and provider networks. - Ensure accuracy and compliance — clean ROIs, affidavits, billing records, and complete document sets with zero rework. - Identify workflow improvements and collaborate with engineering and product teams to help automate repetitive steps. - Share learnings with teammates, standardize best practices, and raise quality standards. What Success Looks Like - Noticeable reduction in average days-to-receipt across assigned providers. - Documented playbooks for facilities that are shared and reused by teammates. - Consistent delivery of complete, compliant record sets — no follow-up rework required. - Ongoing contributions to process and product improvements. Qualifications - Significant prior experience in legal record retrieval, with a deep understanding of the retrieval process, providers, and records. - Strong work ethic and ownership mindset — pride in doing things right. - Excellent communication skills — comfortable calling provider offices and following up until the job is done. - Organized and detail-oriented — able to manage multiple requests without errors. - Tech-savvy — quick to learn new tools and workflows. - Team player who cares about improving processes, not just checking boxes. Company Description
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