Title: Engagement Coordinator Location: United States Work Type: Remote Job Description: Description About Carewell Carewell is a category-defining business dedicated to providing trusted caregiving solutions and support for individuals and families. Through Carewell Family Services, we extend our commitment beyond products to person-centered navigation, care coordination, and advocacy services that address both medical and social needs. Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in close partnership with clinicians and community resources to support better outcomes. About the Role This is a ground-floor opportunity to join a growing care navigation program and help define how patients experience it. As an Engagement Coordinator, you are responsible for the quality of the patient journey from their first appointment onward — ensuring they arrive prepared, that their eligibility is verified, that their care navigation visit gets scheduled, and that scheduling continuity is maintained throughout their time in the program. Depending on program needs, this role may also support care navigation activities in a clinical capacity. The ideal candidate brings a clinical support background — Medical Assistant or equivalent — combined with strong communication skills and a genuine ability to build trust with older adults over the phone. You don't need to provide clinical guidance; you need to recognize when something requires it and escalate without hesitation. This role is a conversion and retention function that sits at the intersection of patient care and program operations. What You'll Do Enrollment & Program Conversion - Conduct outbound outreach to prospective patients and leads to introduce the Carewell Care Navigation Program, explain program benefits and eligibility, and guide interested patients through the enrollment process - Manage the full enrollment conversation — from initial contact through consent collection and program confirmation — with clarity, warmth, and a patient-centered approach - Accurately explain program scope, what patients can expect from their Care Concierge, and how the program works in plain, accessible language - Identify and qualify eligible patients; document enrollment activity accurately and completely - Follow up with prospective patients who expressed interest but have not yet enrolled; maintain momentum without pressure - Flag patients who may face eligibility barriers and escalate appropriately for review Pre-Visit Patient Readiness - Conduct a live outreach call to every newly enrolled patient in advance of their initiating clinical appointment - Confirm appointment date, time, and logistics; address questions and ensure the patient feels prepared - Walk patients through visit technology in plain, accessible language — step by step, on iOS and Android - Troubleshoot basic device or connectivity issues; escalate when the issue is beyond scope - Complete insurance eligibility verification by collecting any outstanding patient information needed to confirm coverage before the clinical visit - Confirm consent documentation is complete before scheduling the initial Care Navigation appointment; flag any gaps for review and resolution before the visit proceeds - Identify patients who may be at risk of not showing up and flag them for immediate follow-up Post-Visit Conversion & Scheduling - Upon confirmation of a patient's completed initiating visit, manage follow-up outreach to schedule the Initial Care Navigation appointment - Respond to patient scheduling requests promptly, confirm appointments, and queue reminders - Follow up with patients who have not responded to scheduling prompts; escalate persistent non-responders appropriately - Maintain scheduling momentum — time between visit completion and care navigation appointment directly affects patient engagement and retention Ongoing Scheduling & Appointment Management - Monitor patient scheduling status throughout the program and intervene when appointments have not been scheduled within the appropriate timeframe or when scheduling does not align with the patient's plan of care - Manage outbound scheduling communications, patient responses, appointment confirmations, and reminder campaigns - Conduct no-show follow-up and re-engage patients within the appropriate window — a missed appointment is a recovery opportunity - Maintain scheduling as a patient-facing function — not an administrative one Escalation & Scope Management - Escalate any clinical question, symptom, or safety concern immediately to the appropriate clinical contact — no exceptions, no improvising - Verify insurance coverage and any prior authorization requirements before scheduling begins; flag coverage gaps or unresolved authorization issues prior to visit - Maintain accurate, real-time documentation of all patient contacts, eligibility status, scheduling activity, and escalations in program systems - Manage reminder content, patient opt-outs, and activity logging across all patient communications KPI’s You'll Drive E/M show rate — % of scheduled initial appointments completed; your pre-visit outreach is the primary driver Pre-visit call completion rate — % of enrolled patients reached by live outbound call before their appointment Eligibility verification rate — % of patients with coverage confirmed before their visit date Care Services scheduling rate — % of patients with Initial Care Services visit scheduled within 48–72 hours of visit completion Time-to-schedule — average hours between visit completion and Care Services appointment confirmed No-show recovery rate — % of missed appointments that result in a rescheduled visit within the recovery window Appointment day resolution rate — % of appointment-day incidents resolved same-day with complete documentation Annual re-consent completion rate — % of eligible patients completing re-consent within the renewal window Documentation accuracy & timeliness — % of contacts documented within the required window with timestamps Enrollment conversion rate — % of outreach contacts to prospective patients that result in completed enrollment. 6-month async completion rate — % of eligible patients for whom the 6-month physician update was initiated and physician response received within the defined window. Annual visit coordination rate — % of eligible patients with both annual physician visit and annual Care Navigation visit scheduled and completed within the appropriate window. RISE cadence compliance rate — % of patients whose scheduled touchbase frequency matches their RISE score-determined cadence. Consent documentation completeness — % of enrolled patients with CHI and PIN consent status fully documented before the initial Care Navigation visit. Given the consent gap you just encountered in the field, this one is worth tracking explicitly. Who You Are Required - 2+ years Medical Assistant (CMA or RMA preferred), EMT/Paramedic, Medical Technician, Patient Care Technician, or equivalent clinical support background - Prior remote or telehealth patient engagement experience - Comfort managing a high volume of patient contacts with professionalism and warmth - Experience beyond the exam room — front desk, patient outreach, care coordination, telehealth support, or scheduling alongside clinical work - Warm, patient, and clear communicator with older adults - Strong organizational instincts — you notice when something is missing before it becomes a problem - A patient-first orientation — you understand that scheduling is a patient experience function, not an administrative one - Comfortable with patients who are anxious, reluctant, or struggling with technology - Understands basic clinical context; recognizes when to escalate and does so without being prompted - High school diploma or equivalent; formal clinical training or certification strongly preferred - Builder mentality — you see the gap, you fill it, and you document how you did it so others can follow - Nimble and adaptive — you thrive in ambiguity and treat a fast-changing environment as an opportunity, not a stressor - Tech-forward — comfortable with care management platforms, EHRs, and digital tools; quick to learn new systems - Resilient problem-solver — you don't wait for perfect conditions; you find a way - Located and authorized to work in the US without sponsorship Equivalent Backgrounds Considered Candidates without an MA credential but with equivalent patient-facing healthcare experience will be considered, including: - Emergency Medical Technician (EMT) or Paramedic - Medical Technologist or Clinical Lab Technician - Patient Care Technician (PCT) with care coordination or scheduling experience - Telehealth front desk, virtual patient engagement specialist, or remote patient support role with 2+ years in a clinical setting - Healthcare call center or care management support role with demonstrated clinical orientation Nice to Have - Scheduling or patient outreach in a high-volume primary care, specialty, or care management setting - Familiarity with Medicare-enrolled or older adult populations - Familiarity with Medicare coverage types including Medicare Advantage, understanding how coverage verification and prior authorization work in practice - Experience with care management or referral management platforms - HIPAA training or demonstrated understanding of patient privacy requirements - Bilingual (Spanish or other languages depending on target population) Why This Role - Ground-floor opportunity to help build a program from day one — your work will directly define the patient experience at scale - Close partnership with program leadership — your frontline observations will shape how the program evolves - Meaningful, mission-driven work with visible impact on every patient you support - Competitive compensation with growth trajectory tied to program expansion What We Offer - Competitive compensation - Health, Dental, and Vision insurance - Short-term Disability and Life Insurance (100% employer-sponsored) - Long-term Disability - Supplemental Life Insurance (employee-sponsored) - 401(k) Retirement Plan - 100% Remote - Generous paid time off and 6 paid holidays - Employee discount

Title: Aerospace Senior Quality Manager, Americas Location: Valencia, CA., Dallas, TX., Atlanta, GA., or Shelby, NC Job Description: Hybrid time type Full time job requisition id JR266886 As a Senior Quality Manager within PPG's Aerospace business, you will manage quality assurance and control responsibilities for our Aerospace USCA business across the United States and Canada within our Coatings and Sealants business. You will oversee quality programs for both commercial and military aerospace operations, ensuring compliance with industry standards, regulatory requirements, and customer expectations. As an important member of our regional global quality leadership team, you will foster continuous improvement and a culture of quality excellence. This position is a hybrid work schedule that can be based in Valencia, CA., Dallas, TX., Atlanta, GA., or Shelby, NC. You will report to the Global Quality Director, Aerospace. Key Responsibilities - Manage the Quality Management System (QMS) for aerospace operations in compliance with AS9100, ISO 9001, and other relevant standards - Provide strategic leadership for quality plans, aligning with our goals for USCA - Lead a team of quality professionals across multiple locations - Ensure adherence to FAA, DoD, EASA, and other applicable regulatory requirements - Lead internal and external audits, including certification and recertification processes - Manage and resolve non-conformances, driving corrective and preventive actions - Promote Lean, and other continuous improvement methodologies to enhance quality processes and reduce waste - Analyze measurements (KPI's) to identify trends and implement data-driven improvements - Lead root cause analysis and implement corrective actions for quality-related issues - Conduct risk assessments, including Failure Modes and Effects Analysis (FMEA), to find and address quality risks - Develop quality plans for new product introductions and process changes Qualifications - Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply - Candidates must have or be eligible to obtain top secret clearance - Bachelor's degree in engineering, Quality Management, or a related field - 10+ years of experience in quality management, with at least 5 years in chemical, aerospace or automotive industry - Experience managing quality for both commercial and military aerospace programs is ideal - In-depth knowledge of AS9100, ISO 9001, FAA regulations, and DoD standards - Proficiency in quality tools and methodologies, including SPC, RCA, CAPA. - Advanced Product Quality Planning (APQP) experience, AS9145 highly desired - Familiarity with inspection and testing techniques, including NDT and CMM - Experience using statistical software (e.g., Minitab, JMP) - Certified Manager of Quality/Organizational Excellence (CMQ/OE) or equivalent is ideal - Lead Auditor certification for AS9100 or ISO 900 or desire to obtain certification The base salary range for this position is $170,000-$200,000, with a possibility of an annual bonus. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire. #LI-PRT1 #LI-Hybrid How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location. About us: PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. The PPG Way 2030 We are customer champions Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. We act with purpose and speed Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value. We are excellent operators Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers. We compete to win Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. We are PPG proud Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Role Description We're looking for a capable Operations Coordinator to support the day-to-day running of a busy UK business. This is a hands-on role that sits at the crossroads of admin, process management, and team support. You'll be the person who spots what needs doing, follows through, and keeps the wheels turning. If you're organised, adaptable, and enjoy variety in your work, you'll be a great fit. Key Responsibilities - Coordinating operational processes across teams and departments - Tracking projects, deadlines, and action items to ensure nothing slips - Preparing internal reports, status updates, and meeting notes - Identifying process inefficiencies and suggesting improvements - Managing communications with internal stakeholders and external partners - Supporting senior management with ad hoc operational tasks Qualifications - Experience in an operations, coordination, or project support role - Strong organisational skills and the ability to manage multiple priorities - Familiarity with project management or collaboration tools (e.g., Asana, Trello, Monday.com) - Clear and professional written communication - A reliable internet connection and a quiet, dedicated workspace Benefits - R19,000 per month - 100% remote - UK hours: 11:00–19:00 SAST - A varied, impactful role in a growing UK operation

• Play a key role in requirement gathering • Functional solution design (FSD) • Technical mapping • Work closely with business stakeholders, data engineers, and technology teams