Title: Web Operations Manager Location: Camden, NJ, United States Work Type: Hybrid, Full Time Job ID: 2272 Job Description: As Web Operations Manager, you'll lead the vision, strategy, and continuous improvement of Subaru.com, creating exceptional online experiences that inspire customers and drive results. From optimizing customer journeys and increasing lead generation to implementing cutting-edge SEO, generative search, and conversion strategies, you'll play a critical role in how consumers discover, engage with, and choose Subaru. This is a highly visible leadership opportunity that combines digital innovation, cross-functional collaboration, and data-driven decision- to shape the future of Subaru's online presence. Primary Responsibilities - Maintains rmesponsibility for the overall strategic vision and roadmap of improvements and enhancements of Subaru.com and relatedaking digital integrations/tools, while prioritizing projects based on business need, level of effort, cost, resources, and timing to implement. - Maintains responsibility for the support, guidance, and partnership to all business lines and distribution partners in the pursuit of their digital goals, as they relate to Subaru.com, while vetting the business return on investment (ROI) before prioritizing their projects (e.g., Product Launch, Incentives, Parts/Service, Certified Pre-Owned [CPO], Accessories, Connected Vehicle Business, Customer Advocacy Department [CAD], Brand Partnerships, Love Promise Activations, Motorsports, Auto Shows/Events, Subaru of America [SOA] Field, Subaru of New England [SNE], and Subaru Distributors Corporation [SDC]). - Oversees website content hierarchy to ensure a seamless, intuitive navigation experience that reduces friction and empowers customers to make informed purchasing decisions. - Fosters collaboration with Subaru Information Technology (IT) and their technical partners to optimize process and decisions related to the technical aspects that impact the site, including but not limited to: speed, development timelines and budgets, and quality of the platform. - Manages internal team members, external contractors, and relationships/contracts with external partners to ensure that all are aligned to execute Subaru.com projects on time and on budget - while maximizing our investments in people and marketing technologies. - Develops, tracks, and optimizes key performance indicators (KPIs) to frequently improve the digital customer experience, site performance, search & generative engine visibility, and lead generation of Subaru.com. - Utilizes data analytics to inform decisions, increase conversion rates, and maximize ROI. Proactively socializes the value that their team and partners are creating for Subaru's business. Additional Responsibilities - Ensures that digital content for Subaru.com is consistent with business objectives and brand guidelines while remaining compliant with legal and accessibility standards. - Promotes open communications with all internal SOA stakeholders and agency partners. - Keeps the department and organization abreast of emerging digital technologies and competitive practices and integrates them into SOA practices. Required Skills & Personal Qualifications - Strong leadership skills. - Excellent verbal and written communication skills. - Intermediate-to-advanced proficiency in Microsoft Office Suite. - Ability to work with and influence others outside the team, department, and company. - Project management or consulting skills. - Deep understanding of and experience with Adobe's Martech tools (Adobe Experience Manager [AEM], Target, Analytics, or related tools). - Prior experience managing teams accountable for executing website content publishing, user experience (UX), conversion optimization, and search engine optimization (SEO) efforts. - Ecommerce experience Preferred Education/Experience Requirements: Bachelor's Degree with 8-10 years of relevant experience required. Work Environment: - Office Location: Camden, NJ; apart of the Greater Philadelphia Area (Philly) - Hybrid Role: Remote work 2 days per week (After 90 Days Onboarding) Compensation: The Recruiting base salary range for this full-time position is $94,800 -$130,000 /year. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on your performance. Total Rewards & Benefits - Medical, Dental, Vision Plans - Pension, Profit Sharing, and 401K Match Offerings - 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays - Tuition Reimbursement Program: $15,000 yearly benefit - Vehicle Discount Programs Learning & Development: - Professional growth and development opportunities - Direct partnership with senior leadership - Formal Mentorship Program - LinkedIn Learning License Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure. Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

• Producing and distributing weekly and monthly operational reports using Looker and Google Sheets • Drafting communications to print service providers to initiate investigations, gather updates, and follow up on open items • Reviewing reports and printer communications to surface anomalies • Analysing incoming support contacts to identify trends and recurring patterns • Keeping shared trackers, dashboards, and documentation up to date in Google Sheets and Canva Docs • Managing competing priorities across multiple PSP managers and delivering outputs

• Manage all operational aspects of Mobile Technical Services at regional and property levels to protect, maintain, and improve owner asset value through efficient operation and maintenance processes. • Manage hazard control and team safety practices, ensure compliance with local codes and regulations, and pass MTS operations audits. • Implement and manage preventive, ongoing, and anticipated maintenance/repair programs. • Manage service vehicle fleet operations to deliver cost-effective fleet operation, tracking, analyzing, and reporting on all fleet operations levels. • Support client teams in developing and implementing multi-year capital project plans applicable to MTS scope of services. • Manage mobile resources in effective support of client projects and maintain routine client interface to ensure satisfactory service delivery. • Manage regional team performance through work performance metrics, trending, and CMMS reporting. • Implement and manage procurement policies and processes for regional engineering team. • Effectively manage implementation of new client portfolio operations into region. • Interface with Labor Union representation to manage union labor resources in compliance with applicable Collective Bargaining Agreements and lead labor negotiations for CBAs in respective region. • Manage team Human Resource requirements to ensure compliance with all employee action processes and policies. • Ensure ongoing team training participation, effective analysis of existing skill levels, and overall improvement of team technical qualifications. • Consistently evaluate client needs to identify and develop team skill sets focused on delivering increased value. • Manage regional P&L and all operating expenses to budgeted levels. • Manage capital projects in timely, cost-effective manner at budgeted levels. • Forecast revenue, operational expenses, and capital expenses. • Effectively manage labor resource billing to ensure effective and timely billing of all resources. • Manage risk associated with labor resources and client labor utilization. • Manage other aspects of regional operations as reasonably expected of the role. • Ensure effective and timely communication within the team.

• Partner with colleagues across the Biomarkers Department to support biomarker implementation in clinical studies and advance program goals through a translational understanding of disease states and treatment modalities • Serve as a key member of clinical study teams across multiple disease-area programs, providing operational guidance on biomarker sample logistics and vendor management • Develop and maintain biomarker sample handling guidelines for collection, processing, shipping, and long-term storage • Track clinical biomarker sample location and testing status through study completion, ensuring data delivery aligns with study-specific timelines • Manage cross-trial biomarker sample testing logistics and develop timelines with laboratories, strategically coordinating shipment and testing schedules across multiple studies and proactively mitigating competing priorities • Resolve biomarker sample-related questions from investigational sites, CROs, Clinical Operations, and Ethics Committees with appropriate cross-functional input • Review biomarker-specific informed consent language to ensure accurate description of sample collections, permissions for future research, and long term storage duration • Review laboratory specifications and laboratory manuals to ensure protocol-defined biomarker samples, intended use, logistics, and storage are accurate and operationally feasible • Identify operational risks related to biomarker sample logistics, vendor performance, testing, and data delivery, and execute mitigation plans proactively • Partner with the Biomarker Program Lead to co-manage relationships with analytical biomarker laboratories supporting clinical trials • Oversee long-term storage, inventory tracking, and destruction of biomarker samples from clinical studies • Ensure accurate filing and maintenance of biomarker-related documents within the sponsor Trial Master File (TMF) • Lead and participate in continuous improvement initiatives focused on operational efficiency and process excellence