Subaru of America

Software Engineer Location: Camden United States Job Description: ROLE SUMMARY The Software Engineer is responsible for overseeing the design, development, and support of business-critical applications. Works with members of the business community for evaluating solution options, contributing to solution architecture to manage multiple projects, develop solutions to strategic initiatives and challenges, all while exemplifying best practices with minimal guidance of IT management. Additionally, this position will also be responsible for critical enhancements and provide day-to-day IT support with periodic rotation within the team. As a Sr. Software Engineer, duties will be assigned as 70% programming, 30% business analysis. PRIMARY RESPONSIBILITIES: Ideal candidates will have a good mix of technical skills and functional knowledge of Microsoft Dynamics and adjacent applications. - Analyze current business processes and define options to provide IT system solutions. - Evaluates programming project requests, determining feasibility by applying knowledge of systems and identifying opportunities to enhance current capabilities. - Plan for individual assignments, coordinate activities with outside vendor partners, work with business users on strategic initiatives to meet business goals. - Seek to share knowledge, defining best practices, and be solution focused - Excellent analytical and problem-solving skills with the ability to effectively resolve complex situations and issues. - Be open to a limited vendor management of SaaS applications. - Ensure that all items follow the change management process and are entered and tracked through the change management software - Provides knowledge and insight of the application requests and obtain key inputs from enterprise architecture and infrastructure teams and identify solution interdependencies. - Employs structured analysis and design to build application specification documentation that includes flowcharts and diagrams to describe logical operations involved. - Help to manage ongoing relationships with business partners to drive satisfaction with IT. - Contributes to 24/7 production support by participating in on-call rotations. ADDITIONAL RESPONSIBILITIES: - Perform modifications to code to correct errors and create documentation describing the modifications - Adapt to new technologies and analyzes programs to increase operating efficiency REQUIRED SKILLS AND PERSONAL QUALIFICATIONS: - Foundational knowledge of Microsoft Dynamics 365 including basic configuration, customization, and end-user support. - Introductory to intermediate understanding of the Microsoft Power Platform, including: - Power Apps (canvas and/or model-driven apps) - Power Automate (basic workflows and integrations) - Power BI (basic understanding of datasets, reports, and dashboards) - Dataverse concepts such as tables, relationships, security roles, and environments. - Familiarity with .NET frameworks to run and execute code - Basic to intermediate programming experience with C#, including the ability to read, write, and debug code under guidance. Exposure to extending or integrating business applications using C# and .NET frameworks, such as: - Dynamics 365 plugins or custom workflows - Azure Functions or Web APIs Foundational knowledge of Microsoft Azure services relevant to application development, integration, and support, such as: - Azure Active Directory / Entra ID - App Services - Azure Logic Apps and/or Azure Functions (conceptual understanding preferred). - Working knowledge of relational database concepts and basic SQL, including writing simple queries to retrieve and analyze data. - Ability to analyze business processes and translate basic functional requirements into technical or configuration-based solutions with guidance from senior team members. - Strong problem-solving and troubleshooting skills with the ability to diagnose application, integration, or data-related issues. - Ability to follow established development standards, version control practices, and change management processes. - Strong analytical skills and the ability to clearly communicate technical concepts to both technical teams and business users. - Self‑motivated learner with the ability to adapt to new tools, technologies, and evolving platforms. - Strong organizational skills, attention to detail, and ability to manage assigned tasks effectively. - Customer-focused mindset with an emphasis on supporting business users and contributing to positive IT service outcomes. - Outstanding organizational, communication, and presentation skills. - Adaptable to ongoing changes in technology. PREFERRED QUALIFICATIONS: - Academic or internship experience supporting or developing solutions on Microsoft Dynamics 365 (Finance, Supply Chain, Customer Engagement, or related applications). - Familiarity with Azure integration patterns and services such as Logic Apps, Service Bus, API Management, or Event Grid. - Exposure to source control and DevOps practices, such as Git, Azure DevOps, or CI/CD pipelines. - Understanding of application lifecycle management (ALM) concepts in Power Platform and Dynamics environments. - Experience documenting technical solutions, workflows, or support procedures. - Experience working with Dataverse, SQL Server, or Azure SQL, including basic data modeling and performance considerations. - Hands-on experience building applications or automations using the Microsoft Power Platform, including more advanced Power Apps features or complex Power Automate flows. - Experience developing or extending applications using C# and .NET, including exposure to: - Dynamics 365 plugins or custom workflows - RESTful APIs or Web Services - Azure Functions or Web Apps. Microsoft certifications (or progress toward certification) such as: - Power Platform Fundamentals (PL‑900) - Azure Fundamentals (AZ‑900) - Dynamics 365 Fundamentals (MB‑910 / MB‑920). Education/Experience Requirements: - BA/BS with 1 to 3 years of relevant experience. Work Environment - Hybrid Role: Remote work 2 days per week (After 90 Days Onboarding) - Travel Required: 5% COMPENSATION: The recruiting base salary range for this full-time position is $72,700 - $80,000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on your performance. (Internal Job Grade: P1T) WHY JOIN US? In addition to competitive salary and an incomparable culture, Subaru offers an amazing benefits package that includes: Total Rewards & Benefits: - Medical, Dental, Vision Plans - Pension, Profit Sharing, and 401K Match Offerings - 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays - Tuition Reimbursement Program: Fifteen thousand dollar yearly benefit - Vehicle Discount Programs Learning & Development: - Professional growth and development opportunities - Direct partnership with senior leadership - Formal Mentorship Program - LinkedIn Learning License

Title: Regional Service Quality Manager (Western Region) Location: Portland and California Zones United States Job Description: SUMMARY Leads and manages activities and projects of regionally distributed District Service Quality Managers (DSQMs). Communicates reported customer quality concerns across all internal and external entities that can impact short- and long-term customer satisfaction and intent to repurchase. Manages primary activities related to identifying and prioritizing after-sales product quality / service issues including reporting, resolution negotiation, and follow-through (to final countermeasure), for the life of the product. This role supports the Western Region including the Portland and California Zones. PRIMARY RESPONSIBILITIES - Remotely manages the daily activities and projects of District Service Quality Managers (DSQMs) who are located throughout the U.S. (Each Regional Service Quality Manager directly manages DSQMs aligning with regional boundaries and will have up to seventeen [17] DSQM direct reports.) This includes providing regular performance feedback, coaching, and corrective action planning as needed. - Communicates with all levels of manufacturing and engineering groups (including North American Subaru, Inc. [NASI]) who are responsible for service-related and product quality matters, as well as with retailers and suppliers (and customers where necessary) regarding service and quality issues. Must be able to determine who to contact for which issue and how to progress issue resolution within the groups. - Understands the scope of data necessary to effectively communicate potential quality issues to responsible parties who can affect current production and future product targets. - Manages and prioritizes multiple projects. This includes process and procedure operational improvements within the District Service Quality group within the Field Service Quality (FSQ) department. - Provides career planning and development opportunities for District Service Quality Manager group. - Travels with DSQMs to their retailers on a regular basis for coaching and developmental purposes and ensures that significant retailer development issues such as staffing, technical training, repair processes, etc. are fully escalated and communicated to the Zone and Regional management for resolution. ADDITIONAL RESPONSIBILITIES - Manages staff who identify new product issues which can limit warranty exposure and ensure a positive customer experience. Reviews staff's retailer contact reports and provides coaching based on those reviews. - Reviews all available Field data and trending reports to prioritize quality projects and make recommendations for improvements - Manages special team/task force activities and Quick Response Activities (QRAs). This includes initiatives that cover a large geographic area and that could benefit from a regional perspective, ad hoc (immediate response) QRAs, and determining and managing resources to best respond to the open QRAs. - Attends technical, professional, and leadership development programs, sessions, and activities for ongoing professional development. - Provides frequent updates to various groups internally at headquarters and in the Field about the current status and projected completion targets for open product quality issues. - Manages escalated Techline and Customer Advocacy Department (CAD) "2/10" cases. Evaluates the need for additional technical expertise over and above what the retailer can offer. Redirects non-technical matters back to the Zones or Regions to be addressed. - Manages DSQM administration of retailer technical training monitoring related to poor retailer repair quality and repair compliance. - Manages legal case activity which may arise in their District. This might include depositions, small claims representation, or any support deemed necessary to bring a case to close. QUALIFICATIONS - Bachelor's Degree preferred - At least 8-10 years required - Must attend and pass all Subaru of America (SOA) technical training courses. - Must complete Automotive Service Excellence (ASE) A1-A8, L1, L3, and L4 certifications and maintain Senior Master Certification level. If do not already have these required certifications, must obtain them within approximately twelve (12) months of starting in the Regional Service Quality Manager role. - Strong teambuilding, motivation, leadership, business, and management skills. - Strong written and verbal communication skills. - Ability to multi-task while working in a fast-paced, team-based environment. - Excellent listening, problem resolution, analytical, negotiation, presentation, and computer skills (Microsoft Office, particularly Outlook, Excel, and PowerPoint). Ability to learn new and proprietary SOA systems. Proficient in digital photography techniques and digital image editing for reporting purposes. - Strong knowledge of all Service department functional areas as well as other departments involved with product matters that affect short- and long-term quality and customer satisfaction issues. - Strong technical Subaru product knowledge and knowledge of retailer operations. - Ability to work effectively and communicate within the Japanese culture and business environment. - Automotive Service Excellence (ASE) Master Automobile Technician (A1 - A8) certification, 1 Year Required - ASE Advanced Engine Performance Specialist (L1) certification, 1 Year Required - ASE Light Duty Hybrid/Electric Vehicle Specialist (L3) certification, 1 Year Required - ASE Advanced Driver Assistance Systems (ADAS) Specialist (L4) certification, 1 Year Required - Subaru Senior Master certification, 1 Year Required WORK ENVIRONMENT - Required Travel: 70% Domestic travel required - Physical Demands: Able to operate automatic and manual transmission vehicles and lift up to approximately 50 lbs. Must have adequate hearing and vision capabilities. - Internal Work Environment: Must be approved as an "Authorized Driver" by Risk Mgmt. to operate vehicle prior to vehicle operation. COMPENSATION: The recruiting base salary range for this full-time position is $118,200-$127,000, / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. (Internal Job Grade: M2) WHY JOIN US? In addition to competitive salary, Subaru offers an amazing benefits package that includes: Total Rewards & Benefits: - Medical, Dental, Vision Plans - Pension, Profit Sharing, and 401K Match Offerings - 15 Vacation days, 5 Floating Holidays, and 5 Sick days, and 9 Company Holidays - Tuition Reimbursement Program: $15,000 yearly benefit - Vehicle Discount Programs Learning & Development: - Professional growth and development opportunities - Direct partnership with senior leadership - Formal Mentorship Program - LinkedIn Learning License