Title: DSHS ESA Social Service Specialist 3 Location: Multiple Locations Statewide, WA Salary $5,666.00 - $7,622.00 Monthly Job Type Full Time - Permanent Remote Employment Flexible/Hybrid Job Number 2026-04455 Job Description: Are you ready to embark on the next step of your social service career as a Social Service Specialist 3 Leadworker? Consider this exciting opportunity with the Virtual Case Management Center (VCMC) Social Services Team. This opportunity has the option of a hybrid and teleworking work schedule. You'll complete in-depth assessments, develop case and employability plans, and connect clients to vital resources such as medical care, mental health counseling, education, and employment programs. Many of the people you'll serve face complex challenges including disability, chronic health conditions, trauma, or economic hardship. Your expertise and compassion will help them build stability and independence. Additional Information - Pierce County employees are eligible to receive an Orca Card for transportation needs - Snohomish County employees are eligible to receive an Orca Card for transportation needs - King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use Some of what you'll do: - Implementing and interpreting policy and procedure at case level. - Providing program and systems training to staff. - Providing information and consultation to community agency personnel and community groups. - Collaborating with direct supervisor to develop on-the-job training plans. - Obtain and review complex medical evidence to determine if client is likely to be approved for Federal Supplemental Security Income. - Cooperates with co-workers to coordinate services and to reach team goals. - Interacts respectfully with clients in a work/home environment. Who should apply? Professionals with one of the following: One year as a Social Service Specialist 2. OR A Master's degree in social services, human services, behavioral sciences, criminal law/justice, or an allied field and one year of paid social service experience equivalent to a Social Service Specialist 2. OR A Bachelor's degree in social services, human services, behavioral sciences, criminal law/justice, or an allied field, and two years of paid social service experience performing functions equivalent to a Social Service Specialist 2. Paid Social Service experience must include assessing risk and safety to children and/or adults and providing direct family-centered practice services. Additional professional experience described above will substitute year for year for the required education; A two-year Master's degree in one of the above fields that include a practicum will be substituted for one year of paid social service experience. NOTE: Employees must successfully complete the formal training course sponsored by their division within one year of their appointment. Additional knowledge, skills, and abilities we are looking for: - Ability to work cooperatively with others, to provide excellent customer service, to communicate proficiently orally and in writing, and to adapt to changes and help others learn new systems, processes, or programs. - Ability to work independently and organize and prioritize own work. - Knowledge of principles of human development; co-occurring disorders and treatment, mental health diagnosis and treatment, crisis intervention, de-escalation, chemical dependency, group dynamics, child welfare, individual and social development, vocational, counseling, applicable Federal and State laws, medical terminology and services, job training and educational resources, and other community resources. - Proficiency in Word, Excel, PowerPoint. - Review and interpret medical information to determine clients' diagnosis, prognosis, and duration of condition. - Knowledge of social casework principles and practices. - Teaching, coaching, and training methods. - Interviewing techniques. The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS

Role Description We are seeking an Intake Specialist (Outbound) - Remote. The ideal candidate provides excellent customer service and will talk directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. - Makes outgoing calls to patients and schedules various appointment types for multiple locations - Communicates professionally with patients - Appropriately documents and confirms requested appointments - Provides excellent customer service - Determines the most appropriate location, clinician, and appointment type needed for the patient - Manages incoming faxes from referral sources - Triages and routes general inquiry calls - Contacts patients for no show/rescheduled appointments - Promotes the values of Hanger Qualifications - High school education or equivalent - Minimum of 2 years related experience: customer service, call center, working with medical records/insurance - Bilingual (Spanish) preferred - Orthotic and Prosthetic experience preferred - Experience with EMR systems (NextGen) preferred Requirements - Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions - Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources, and colleagues - Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing, and reimbursement protocols - Proficient computer skills including Windows-based office technologies (e.g., Word, Excel), Outlook, and automated billing systems - Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding - Ability to use office equipment such as facsimile machine, calculator, and postage machine - General knowledge of state, federal, and regional collection and reimbursement laws - Excellent organizational skills and able to manage multiple tasks in a fast-paced environment - Must have an enthusiastic and positive attitude - Ability to work independently, exercise creativity, and be attentive to detail - Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships - Keep the patient at the center of everything that you do, building lifelong trust - Foster open collaboration and constructive dialogue with everyone around you - Continuously innovate new solutions, influencing and responding to change - Focus on superior outcomes, and calibrate work processes for outstanding results Benefits - Competitive Compensation Packages - 8 Paid National Holidays & 4 additional Floating Holidays - PTO that includes Vacation and Sick time - Medical, Dental, and Vision Benefits - 401k Savings and Retirement Plan - Paid Parental Bonding Leave for New Parents - Generous Employee Referral Bonus Program - Mentorship Programs - Mentor and Mentee - Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Role Description Atuar como parceiro estratégico dos clientes HealthBit, sendo a pessoa responsável por analisar, desenhar e direcionar as políticas, ações e estratégias relacionadas à saúde corporativa, de forma a assegurar a sustentabilidade financeira do benefício e a melhoria da saúde da população das empresas atendidas, considerando sempre o alinhamento às estratégias da organização. - Transformar dados de sinistralidade, perfil epidemiológico e custos dos planos de saúde dos clientes em insights e planos de ação customizados, considerando custos, indicadores de saúde, ROI, objetivos e contextos de cada cliente; - Conduzir reuniões estratégicas com os tomadores de decisão dos clientes, apresentando resultados, tendências de mercado, ROI das ações de saúde, de forma a negociar e argumentar os resultados e estratégias sugeridas; - Orientar os times envolvidos para a estruturação e desenho de novas políticas e ações em saúde corporativa definidas nos respectivos clientes, bem como a documentação dos processos e fluxos relativos, prezando pela qualidade e eficiência dos projetos; - Prestar suporte ao cliente na revisão, desenho e implementação de políticas de benefícios (desenho de produto, coparticipação, elegibilidade, regras de utilização e incentivos à saúde), visando sempre políticas mais estratégicas em termos financeiros e de saúde; - Acompanhar e orientar a evolução e a eficiência dos programas de saúde (crônicos, gestantes, saúde mental, APS e telemedicina) implementados em cada cliente, garantindo que estejam alinhados aos respectivos objetivos e contextos; - Avaliar o impacto financeiro das estratégias adotadas, identificando oportunidades de otimização de custos (redução de desperdícios, direcionamento para rede de valor, auditorias); - Realizar alinhamentos com áreas internas e parceiros envolvidos nos projetos para alinhar e definir desenhos, políticas e ações relacionadas à saúde corporativa de cada cliente; - Colaborar ativamente com as áreas internas, fornecendo informações de visão de negócio dos clientes, a fim de criar e aprimorar soluções que envolvam a saúde corporativa das empresas atendidas. Qualifications - Experiência sólida em consultoria de saúde corporativa, corretoras de benefícios (foco em estratégia/conta), área de saúde suplementar (operadoras/consultorias) ou área de benefícios; - Experiência em análise de dados de sinistralidade e indicadores de saúde corporativa; - Conhecimento profundo sobre desenho de políticas de benefícios e tendências do mercado de saúde suplementar; - Disponibilidade para eventuais visitas presenciais nos clientes HealthBit. Benefits - Unimed Campinas Plano Nacional; - Seguro de Vida; - Vale Alimentação (R$704,00); - Auxílio Saúde Mental (até R$300,00); - Auxílio Home Office (R$120,00); - TotalPass; - Auxílio Creche; - Benefício Medicamentos.

Role Description As a Senior Director of Customer Retention and Offboarding within the UKG Customer Experience (CX) organization, you will lead UKG's Retention and Offboarding organization, driving strategies that reduce churn, optimize customer outcomes, and ensure effective management of in-term contract changes, customer offboarding, and Credits & Concessions. You will be responsible for protecting UKG’s installed customer base by balancing retention, customer experience, and financial outcomes. This role requires strong cross-functional leadership across Customer Success, Sales, Finance, Legal, Product, and Support to drive aligned, timely business decisions. This is not a technical role. The ability to translate complex contractual and operational scenarios into clear business outcomes is critical. You will ensure renewal, concession, and termination experiences are executed with speed, consistency, and transparency while mitigating risk and improving customer retention. A successful leader in this role brings strong operational discipline, sound decision-making, and the ability to influence stakeholders at all levels to drive measurable business outcomes. Duties and Responsibilities - Lead the end-to-end customer offboarding process, including mid-term contract negotiations, the Offboarding team, and Credits & Concessions - Drive retention by reducing churn and improving save outcomes across mid-term and termination scenarios - Ensure the timely execution of concessions and terminations while reducing overall transaction cycle times - Establish governance over concessions to align with financial objectives and risk management requirements - Oversee offboarding activities to ensure accurate, compliant, and efficient customer account closure - Partner cross-functionally to evaluate and execute contract changes driven by customer or business needs - Standardize and improve processes to increase efficiency, consistency, and overall customer experience - Monitor performance through key metrics, including retention, concession spend, and transaction timelines - Identify drivers of churn and concession requests and implement improvements to mitigate future risk - Build and lead high-performing teams with a strong culture of accountability, ownership, and results Qualifications - 10+ years of experience in Customer Success, Offboarding, Account Management, or a related field - 5+ years of experience in a leadership role managing teams and/or leaders - Proven experience leading renewals, retention, or revenue-focused functions within a SaaS or similar environment - Strong business and financial acumen, including experience balancing customer experience with company objectives - Experience managing complex customer scenarios, including contract negotiations, concessions, and terminations - Demonstrated ability to lead cross-functional initiatives and influence stakeholders across multiple organizations - Experience with CRM and reporting tools (e.g., Salesforce) Preferred Qualifications - Experience in HCM, Payroll, or Human Capital Management solutions - Ability to work east coast or central time zone shift - Experience leading both retention and offboarding/termination functions - Proven track record of driving process transformation and operational scale within high-volume environments - Experience managing concession strategies or financial governance models - Strong executive presence, with experience presenting to senior leadership - Experience leveraging data and analytics to drive decision-making and performance improvements Success in This Role Will Be Measured By - Achievement of company retention targets, including ARR protection and churn reduction - Reduction in transaction cycle times across renewals, concessions, and terminations - Adherence to concession budgets and financial governance requirements - Improvement in the offboarding experience, including View Only Access adoption and overall process efficiency - Achievement of operational SLAs, including the timely completion of concessions and termination requests Company Overview UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. Compensation The pay range for this position is $163,900 to $235,550. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at UKG Benefits .