Customer Success Specialist Department:Customer Experience Location: Here at Wilson Language Training, we are committed to working together for our mission to achieve literacy for all. We believe literacy is a fundamental right and should be attainable for all people. We strive to reflect this belief in our work. The success of our team members is no less paramount. We’re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Wilson Language training is growing and is looking to hire Customer Success Specialist (CSS) to join our team. In this role, the CSS will serve as a primary point of contact for a large, diverse portfolio of customers—supporting 120+ school districts across multiple states. This position requires strong organization and the ability to manage a high-volume book of business using a combination of scaled outreach and proactive engagement (calls and email) to deliver consistent, high-quality support. The CSS is responsible for helping deliver an exceptional customer experience with a focus on retention, engagement, and overall customer satisfaction. Success in this role depends on the ability to prioritize effectively, build positive customer relationships, and manage a wide range of customer needs with guidance and support. The ideal candidate brings a positive attitude, a passion for solving customer needs, and strong communication skills via phone and email. This role includes post-sales support, responding to customer inquiries, and conducting proactive outreach to maintain engagement across a large portfolio. The CSS will balance reactive support with proactive touchpoints to ensure customers feel supported and connected. As the voice of the customer, the CSS will collaborate closely with the Onboarding Team, Sales Team, and Professional Services Team to help ensure a seamless customer experience and reinforce a customer-centric approach within Wilson Language Training. This role provides an opportunity to develop strategic thinking and account management skills while supporting a broad and diverse customer base. Essential Job Functions: - Support a large portfolio of 120+ school districts across multiple states, using a mix of scaled outreach and proactive customer engagement (calls and emails) - Build and maintain positive customer relationships, serving as a primary point of contact for day-to-day support and guidance - Respond to customer questions, requests, and issues in a timely and professional manner, escalating when appropriate - Conduct proactive outreach to ensure customers stay engaged and are aware of available resources and support - Drive customer retention and satisfaction by encouraging product adoption and consistent usage - Identify opportunities for deeper engagement and potential growth within accounts, in partnership with Sales and senior team members - Use provided tools and data (such as health scores and engagement metrics) to prioritize outreach and manage workload effectively - Partner with cross-functional teams including Onboarding, Sales, and Professional Services to support a smooth customer experience - Gather and share customer feedback to help improve products, services, and overall customer experience - Demonstrate strong organization and time management while balancing a high volume of accounts and tasks - Consistently reflect WLT’s values in all customer and internal interactions - Other duties as assigned Minimum Requirements Skills and Experience - Strong interest in customer success, account management, or client support - Passion for helping customers and building positive relationships - Strong organizational skills with the ability to manage multiple priorities with guidance - Effective written and verbal communication skills, especially via phone and email - Willingness to learn how to manage a large portfolio of customers using both proactive and scaled approaches - Ability to follow structured processes while developing problem-solving and prioritization skills - Positive attitude, adaptability, and openness to feedback in a fast-paced environment - Patient, empathetic, and an active listener - Self-motivated with a strong sense of accountability and follow-through - Basic familiarity with customer service, retention, or account support concepts preferred - Experience in education, school/district settings, or edtech is a plus, but not required - Comfortable using technology and able to learn new tools and systems quickly Education or Certification - Bachelor's Degree or related work experience Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including: - Medical, dental, vision, and Life & Disability Insurance - 401k plan with partial employer match - Paid Time Off - Paid holidays - Tuition reimbursement - “O’Connor days,” which refers to a company-wide office closure between Christmas and New Year’s Eve, as well as other perks. Anticipated Salary Range: $60,000 to $65,000

Title: Weekend Evening Intake Specialist - Centerville, UT Location: Centerville United States Job Description: At Paul Davis Restoration, we help homeowners and businesses recover after disasters and get back to what matters most. Our Intake Specialists are often the very first voice customers hear in a time of stress, which makes this role incredibly important to our mission of providing peace of mind and extraordinary care. If you are organized, calm under pressure, and thrive in a fast-paced, phone-heavy environment, this could be a great fit. This is a work from home position but will require initial in-office training. Must live in the Weber/Davis/Salt Lake County area. What does an Intake Specialist with Paul Davis do? The Intake Specialist serves as the first point of contact for customers calling in property damage claims. This role is highly phone-focused between all four Utah locations and two in Nevada. Strong multitasking, communication, and organizational skills are required. You will gather critical information, enter data accurately, and ensure calls and leads are routed properly so our operations teams can respond quickly and effectively. Key Responsibilities - Professionally represent Paul Davis Restoration at all times - Manage a high volume of inbound and outbound calls with empathy and professionalism - Collect and document customer and loss information with accuracy and speed - Perform quick and accurate data entry while actively on calls - Coordinate and route information to appropriate teams for follow-up - Maintain detailed and organized records across multiple systems - Provide consistent follow-through to ensure no leads or calls fall through the cracks - Support front-office and administrative tasks as needed Job Requirements - 1 - 2 years+ of experience in a relevant role preferred - High school diploma or equivalent - Mitigation experience is a plus but not required - Highly organized and attention to detail with problem-solving abilities - Ability to multitask and prioritize while communicating effectively - High-level communicator - Proficient in Microsoft Office Schedule: - 4:00 pm - 12:00 am, Friday - Sunday

Role Description ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention and Operation Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team. This is a full-time remote position, open to candidates located in South Africa. The working schedule for this role will be 1 PM - 10 PM UK timezone. This job is for you if you are: - Confident and Assertive: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively. - A Problem Solver: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention. - Highly Organized: You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records. - A Strong Communicator: You excel at phone and email communication and are capable of building strong relationships with customers and colleagues. - Tech-Savvy: You are experienced with CRM systems and can easily navigate various business tools. Responsibilities - Handle refunds and transfer requests on a day-to-day basis, retaining a high percentage of saved students and cash paid. - Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty. - Handle chargeback cases (US, UK, APAC markets) promptly, providing necessary documentation and resolutions. - Actively work in the CRM to keep track of cases and maintain the Refunds Report and the Monthly KPI report to improve refund-related processes. - Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies. - Manage the Welcome Back Credits process for re-engaging former customers. - Manage payment recovery, including failed payments and second deposit collections, ensuring timely follow-ups and compliance with payment plans. - Handle and resolve student billing inquiries, providing clear, accurate, and efficient support. - Hold monthly cross-functional meetings to assess the general picture, identify patterns, and propose process improvements. - Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency. - Improve internal processes and offer solutions. Qualifications - 2+ years of experience in sales, customer service, refunds handling, or a related role. - Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams. - Proactive problem-solver with a customer-focused mindset. - Strong organizational skills with high attention to detail. - Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools. Nice-to-haves - Payment Recovery (Billing) - Chargeback Management - Work with escalations Benefits - Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses. - Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team. - Remote Work: The freedom to work remotely, crafting a work-life balance that fits your personal needs. - Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together. Why You Should Join ELVTR - Innovative and Positive Culture: Join a team of passionate individuals driven by a common vision. - Growth Opportunities: At ELVTR, we believe in nurturing talent and providing abundant opportunities for professional development. - A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives. Join Us If you have the skills and dedication to excel in this role, we invite you to apply. Your ability to manage client relationships and handle billing issues efficiently will make you an invaluable asset to our team. Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in proceeding. We appreciate your understanding and look forward to reviewing your application. ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Role Description Your career as Customer Success Retention & Key Accounts Manager at Booksy will give you the opportunity to shape our retention strategies across Western Europe, build high-performing teams, and directly impact how thousands of beauty and wellness entrepreneurs thrive on our platform. Reporting directly to the Director of Customer Success Western Europe, you’ll lead and coach Team Leaders covering the Spanish, UK, and French markets, along with their retention and key account specialists. You'll get the autonomy to develop regional high-value customer lifecycle strategies, driving growth and minimizing churn in a space where human connection is everything. If you’re excited by the idea of working with data, drawing conclusions, devising strategies and identifying ways to improve the team, this is the role for you. And if you’re a natural-born leader who loves developing talent and takes pride in seeing your team overcome challenges, you’ll find the perfect environment here to make your mark. Qualifications - Proven, deep expertise and experience in leading, coaching, and developing Team Leaders within a fast-paced Customer Success/retention/Key Account Management environment. - A proven track record of designing and executing customer retention strategies that successfully reduce churn and increase customer lifetime value. - Demonstrable experience managing Key Accounts (KAM) or high-value customer lifecycles. - Strong data-driven decision-making skills, with the ability to monitor performance, analyse metrics, and drive continuous improvements. - Excellent cross-functional collaboration and communication skills to align with regional management and international teams. - An owner’s mindset with experience in defining processes, leading strategic CS projects, and participating in talent recruitment. - Full professional proficiency in both English and Spanish, as you will be communicating with our global teams and local markets. - Bonus points if you speak French! It’s not a deal-breaker, but it’ll definitely help you stand out as we support our growing international teams. - Knowledge of the beauty industry (this is a strong plus for our team). Benefits - Medical + dental insurance paid for by the company. - Your birthday day off. - 50 € per month to use on Booksy services. - Wellness platform where you can do daily activities of all kinds and redeem vouchers at clothing, home, music, cinema, games, experiences and travel shops. - Access to psychologist sessions. - Flexible remuneration: Personal income tax savings to use on restaurant card, transport, medical insurance, childcare, training and discounts on other services. Company Description A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic. Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy. We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process.