Role Description We are seeking an Intake Specialist (Outbound) - Remote. The ideal candidate provides excellent customer service and will talk directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. - Makes outgoing calls to patients and schedules various appointment types for multiple locations - Communicates professionally with patients - Appropriately documents and confirms requested appointments - Provides excellent customer service - Determines the most appropriate location, clinician, and appointment type needed for the patient - Manages incoming faxes from referral sources - Triages and routes general inquiry calls - Contacts patients for no show/rescheduled appointments - Promotes the values of Hanger Qualifications - High school education or equivalent - Minimum of 2 years related experience: customer service, call center, working with medical records/insurance - Bilingual (Spanish) preferred - Orthotic and Prosthetic experience preferred - Experience with EMR systems (NextGen) preferred Requirements - Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions - Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources, and colleagues - Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing, and reimbursement protocols - Proficient computer skills including Windows-based office technologies (e.g., Word, Excel), Outlook, and automated billing systems - Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding - Ability to use office equipment such as facsimile machine, calculator, and postage machine - General knowledge of state, federal, and regional collection and reimbursement laws - Excellent organizational skills and able to manage multiple tasks in a fast-paced environment - Must have an enthusiastic and positive attitude - Ability to work independently, exercise creativity, and be attentive to detail - Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships - Keep the patient at the center of everything that you do, building lifelong trust - Foster open collaboration and constructive dialogue with everyone around you - Continuously innovate new solutions, influencing and responding to change - Focus on superior outcomes, and calibrate work processes for outstanding results Benefits - Competitive Compensation Packages - 8 Paid National Holidays & 4 additional Floating Holidays - PTO that includes Vacation and Sick time - Medical, Dental, and Vision Benefits - 401k Savings and Retirement Plan - Paid Parental Bonding Leave for New Parents - Generous Employee Referral Bonus Program - Mentorship Programs - Mentor and Mentee - Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Role Description Atuar como parceiro estratégico dos clientes HealthBit, sendo a pessoa responsável por analisar, desenhar e direcionar as políticas, ações e estratégias relacionadas à saúde corporativa, de forma a assegurar a sustentabilidade financeira do benefício e a melhoria da saúde da população das empresas atendidas, considerando sempre o alinhamento às estratégias da organização. - Transformar dados de sinistralidade, perfil epidemiológico e custos dos planos de saúde dos clientes em insights e planos de ação customizados, considerando custos, indicadores de saúde, ROI, objetivos e contextos de cada cliente; - Conduzir reuniões estratégicas com os tomadores de decisão dos clientes, apresentando resultados, tendências de mercado, ROI das ações de saúde, de forma a negociar e argumentar os resultados e estratégias sugeridas; - Orientar os times envolvidos para a estruturação e desenho de novas políticas e ações em saúde corporativa definidas nos respectivos clientes, bem como a documentação dos processos e fluxos relativos, prezando pela qualidade e eficiência dos projetos; - Prestar suporte ao cliente na revisão, desenho e implementação de políticas de benefícios (desenho de produto, coparticipação, elegibilidade, regras de utilização e incentivos à saúde), visando sempre políticas mais estratégicas em termos financeiros e de saúde; - Acompanhar e orientar a evolução e a eficiência dos programas de saúde (crônicos, gestantes, saúde mental, APS e telemedicina) implementados em cada cliente, garantindo que estejam alinhados aos respectivos objetivos e contextos; - Avaliar o impacto financeiro das estratégias adotadas, identificando oportunidades de otimização de custos (redução de desperdícios, direcionamento para rede de valor, auditorias); - Realizar alinhamentos com áreas internas e parceiros envolvidos nos projetos para alinhar e definir desenhos, políticas e ações relacionadas à saúde corporativa de cada cliente; - Colaborar ativamente com as áreas internas, fornecendo informações de visão de negócio dos clientes, a fim de criar e aprimorar soluções que envolvam a saúde corporativa das empresas atendidas. Qualifications - Experiência sólida em consultoria de saúde corporativa, corretoras de benefícios (foco em estratégia/conta), área de saúde suplementar (operadoras/consultorias) ou área de benefícios; - Experiência em análise de dados de sinistralidade e indicadores de saúde corporativa; - Conhecimento profundo sobre desenho de políticas de benefícios e tendências do mercado de saúde suplementar; - Disponibilidade para eventuais visitas presenciais nos clientes HealthBit. Benefits - Unimed Campinas Plano Nacional; - Seguro de Vida; - Vale Alimentação (R$704,00); - Auxílio Saúde Mental (até R$300,00); - Auxílio Home Office (R$120,00); - TotalPass; - Auxílio Creche; - Benefício Medicamentos.

Role Description As a Senior Director of Customer Retention and Offboarding within the UKG Customer Experience (CX) organization, you will lead UKG's Retention and Offboarding organization, driving strategies that reduce churn, optimize customer outcomes, and ensure effective management of in-term contract changes, customer offboarding, and Credits & Concessions. You will be responsible for protecting UKG’s installed customer base by balancing retention, customer experience, and financial outcomes. This role requires strong cross-functional leadership across Customer Success, Sales, Finance, Legal, Product, and Support to drive aligned, timely business decisions. This is not a technical role. The ability to translate complex contractual and operational scenarios into clear business outcomes is critical. You will ensure renewal, concession, and termination experiences are executed with speed, consistency, and transparency while mitigating risk and improving customer retention. A successful leader in this role brings strong operational discipline, sound decision-making, and the ability to influence stakeholders at all levels to drive measurable business outcomes. Duties and Responsibilities - Lead the end-to-end customer offboarding process, including mid-term contract negotiations, the Offboarding team, and Credits & Concessions - Drive retention by reducing churn and improving save outcomes across mid-term and termination scenarios - Ensure the timely execution of concessions and terminations while reducing overall transaction cycle times - Establish governance over concessions to align with financial objectives and risk management requirements - Oversee offboarding activities to ensure accurate, compliant, and efficient customer account closure - Partner cross-functionally to evaluate and execute contract changes driven by customer or business needs - Standardize and improve processes to increase efficiency, consistency, and overall customer experience - Monitor performance through key metrics, including retention, concession spend, and transaction timelines - Identify drivers of churn and concession requests and implement improvements to mitigate future risk - Build and lead high-performing teams with a strong culture of accountability, ownership, and results Qualifications - 10+ years of experience in Customer Success, Offboarding, Account Management, or a related field - 5+ years of experience in a leadership role managing teams and/or leaders - Proven experience leading renewals, retention, or revenue-focused functions within a SaaS or similar environment - Strong business and financial acumen, including experience balancing customer experience with company objectives - Experience managing complex customer scenarios, including contract negotiations, concessions, and terminations - Demonstrated ability to lead cross-functional initiatives and influence stakeholders across multiple organizations - Experience with CRM and reporting tools (e.g., Salesforce) Preferred Qualifications - Experience in HCM, Payroll, or Human Capital Management solutions - Ability to work east coast or central time zone shift - Experience leading both retention and offboarding/termination functions - Proven track record of driving process transformation and operational scale within high-volume environments - Experience managing concession strategies or financial governance models - Strong executive presence, with experience presenting to senior leadership - Experience leveraging data and analytics to drive decision-making and performance improvements Success in This Role Will Be Measured By - Achievement of company retention targets, including ARR protection and churn reduction - Reduction in transaction cycle times across renewals, concessions, and terminations - Adherence to concession budgets and financial governance requirements - Improvement in the offboarding experience, including View Only Access adoption and overall process efficiency - Achievement of operational SLAs, including the timely completion of concessions and termination requests Company Overview UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. Compensation The pay range for this position is $163,900 to $235,550. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at UKG Benefits .

Customer Success Specialist Department:Customer Experience Location: Here at Wilson Language Training, we are committed to working together for our mission to achieve literacy for all. We believe literacy is a fundamental right and should be attainable for all people. We strive to reflect this belief in our work. The success of our team members is no less paramount. We’re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Wilson Language training is growing and is looking to hire Customer Success Specialist (CSS) to join our team. In this role, the CSS will serve as a primary point of contact for a large, diverse portfolio of customers—supporting 120+ school districts across multiple states. This position requires strong organization and the ability to manage a high-volume book of business using a combination of scaled outreach and proactive engagement (calls and email) to deliver consistent, high-quality support. The CSS is responsible for helping deliver an exceptional customer experience with a focus on retention, engagement, and overall customer satisfaction. Success in this role depends on the ability to prioritize effectively, build positive customer relationships, and manage a wide range of customer needs with guidance and support. The ideal candidate brings a positive attitude, a passion for solving customer needs, and strong communication skills via phone and email. This role includes post-sales support, responding to customer inquiries, and conducting proactive outreach to maintain engagement across a large portfolio. The CSS will balance reactive support with proactive touchpoints to ensure customers feel supported and connected. As the voice of the customer, the CSS will collaborate closely with the Onboarding Team, Sales Team, and Professional Services Team to help ensure a seamless customer experience and reinforce a customer-centric approach within Wilson Language Training. This role provides an opportunity to develop strategic thinking and account management skills while supporting a broad and diverse customer base. Essential Job Functions: - Support a large portfolio of 120+ school districts across multiple states, using a mix of scaled outreach and proactive customer engagement (calls and emails) - Build and maintain positive customer relationships, serving as a primary point of contact for day-to-day support and guidance - Respond to customer questions, requests, and issues in a timely and professional manner, escalating when appropriate - Conduct proactive outreach to ensure customers stay engaged and are aware of available resources and support - Drive customer retention and satisfaction by encouraging product adoption and consistent usage - Identify opportunities for deeper engagement and potential growth within accounts, in partnership with Sales and senior team members - Use provided tools and data (such as health scores and engagement metrics) to prioritize outreach and manage workload effectively - Partner with cross-functional teams including Onboarding, Sales, and Professional Services to support a smooth customer experience - Gather and share customer feedback to help improve products, services, and overall customer experience - Demonstrate strong organization and time management while balancing a high volume of accounts and tasks - Consistently reflect WLT’s values in all customer and internal interactions - Other duties as assigned Minimum Requirements Skills and Experience - Strong interest in customer success, account management, or client support - Passion for helping customers and building positive relationships - Strong organizational skills with the ability to manage multiple priorities with guidance - Effective written and verbal communication skills, especially via phone and email - Willingness to learn how to manage a large portfolio of customers using both proactive and scaled approaches - Ability to follow structured processes while developing problem-solving and prioritization skills - Positive attitude, adaptability, and openness to feedback in a fast-paced environment - Patient, empathetic, and an active listener - Self-motivated with a strong sense of accountability and follow-through - Basic familiarity with customer service, retention, or account support concepts preferred - Experience in education, school/district settings, or edtech is a plus, but not required - Comfortable using technology and able to learn new tools and systems quickly Education or Certification - Bachelor's Degree or related work experience Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including: - Medical, dental, vision, and Life & Disability Insurance - 401k plan with partial employer match - Paid Time Off - Paid holidays - Tuition reimbursement - “O’Connor days,” which refers to a company-wide office closure between Christmas and New Year’s Eve, as well as other perks. Anticipated Salary Range: $60,000 to $65,000