Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Sr. Specialist, Product Analysis - HR/P&C Products (Attract, Recruit, Onboard) Sr. Specialist, Product Analysis - HR/P&C Products (Attract, Recruit, Onboard) Overview The Sr. Specialist, Product Analysis partners with Product Managers and stakeholders to document requirements, support configuration changes, execute testing, and maintain recruiting and onboarding products. This role also identifies and implements continuous improvements that enhance product quality, usability, and operational efficiency. This role drives execution across configuration, testing, deployment, and training, delivering modern, integrated, and experience-led Talent Acquisition (TA) and onboarding capabilities that accelerate hiring, improve new-hire productivity, and enhance the employee experience at scale. Opportunity & Role Mission This role offers the chance to join a newly established, world-class HR Products team responsible for building the core systems that power modern, end-to-end Talent Acquisition (TA) and onboarding experiences. You will translate product vision into scalable, standardized, build-ready solutions that enable consistent execution across TA and onboarding platforms. Your work will help shape how these products are delivered at scale, allowing product teams to focus on strategy while you ensure execution is seamless, efficient, and impactful. What You'll Do Document business requirements, user stories, workflows, and configuration needs in partnership with Product Managers and stakeholders Support system configuration and low-/no-code changes within established product standards and governance Execute test scripts, validate changes, and support release readiness and deployment activities Provide day-to-day product support, troubleshoot issues, and coordinate resolution with partners Maintain process documentation, release notes, and testing records Identify opportunities for incremental product, process, and user experience improvements Partner with HR, Talent Acquisition, onboarding operations, and technology teams to support effective delivery and adoption Ensure documentation is accurate, up to date, accessible, and widely distributed, including release notes, test scripts, test results, sign-offs, decision logs, and related materials. Collaborate across HR, Talent Acquisition, onboarding operations, and technology teams to drive alignment and execution. What You Bring Experience in product/business analysis, HR/TA technology, or HR/TA operations, with the ability to translate strategy into execution Proficiency with ATS/CRM platforms and low-/no-code tools, including system configuration. Familiarity with Workday and/or Phenom People is a plus. Strong analytical, documentation, testing, and release management capabilities Ability to translate complex business needs into scalable technical and operational solutions Ability to operate independently, navigate complex or ambiguous situations, and drive change and adoption Strong collaboration and communication skills across cross-functional stakeholders Experience with end-user training and/or pilot execution (preferred) What Success Looks Like Product concepts move quickly from idea to build-ready state, with clear, actionable requirements TA and onboarding platforms are configured accurately and consistently for scale Releases are stable, well-tested, and executed smoothly Operational issues are resolved quickly and systematically Documentation remains current, accessible, and reliable Continuous improvement is consistently identified and embedded in the product lifecycle Handoffs and training are delivered effectively and activated at scale Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This is a pipeline posting for future opportunities within our team.

• Support the day-to-day operations of the Human Resources function within a fast-paced promotions and branded merchandise company • Assist with onboarding process for new hires, including paperwork, system access, and orientation scheduling • Partner with hiring managers and HR Manager to ensure smooth and consistent onboarding experiences • Serve as a first point of contact for general HR questions and support • Assist employees with HR-related inquiries and direct them to appropriate resources when needed • Support job postings and basic recruiting administrative tasks • Assist with maintaining HR files and required documentation

Role Description This is a remote position. Job Title: HR Compliance Administrative Specialist (PERMANENT WFH, Dayshift, PH) Type: Full Time; 40 hours per week VA Rate: $9AUD per hour (60-62K PHP monthly) Purpose: - Looking for a highly organised, proactive, and tech-savvy Virtual Assistant. - Take ownership of the business to reduce the administrative burden on the Directors. - Support HR compliance functions. - Requires initiative, strong written communication, and the ability to work independently. Responsibilities - HR Compliance Support (PRIORITY): - Review all current company employment agreements against the Manufacturing Award MA000010 (Fair Work Act). - Cross-check existing employee pay rates against Award classifications (C12, C13 and other relevant levels) to confirm compliance, identify discrepancies or underpayments. - Identify gaps in leave entitlements, penalty rates, overtime rates, allowances, and leave loading obligations. - Draft updated or new employment agreements where gaps are identified, for Directors review and approval. - Build and maintain an HR compliance register: employee contract dates, review dates, pay rates, Award classifications, leave balances. - Develop or update basic HR policy documents as instructed (leave policy, performance management process, onboarding checklist). - Set up a simple, repeatable onboarding process for future new hires. - Administration & Operations Support: - Email inbox monitoring, triaging, and drafting responses on behalf of the Director from provided briefs. - Data entry and record maintenance in MRPeasy (ERP system) – customer records, job updates, product information. - Maintain and organise the company's SharePoint/OneDrive file structure. - Prepare documents, templates, proposals, and correspondence (memos, emails, reports). - Follow up on outstanding customer quotes and enquiries via email (only when triggered to do so). - Maintain and update customer and supplier contact lists (CRM and spreadsheets). - Scheduling, calendar management, and meeting coordination for the Director. - Research tasks – supplier information, product data, industry news as directed. - Assist with preparation of presentations and capability statements. - Document and maintain simple SOPs and process records as instructed. - SMM: - Manage and maintain the company's social media accounts (LinkedIn, Instagram, Facebook) posting consistently to an agreed content calendar. - Design professional graphics and visual content using Canva (product spotlights, project showcases, promotional posts, testimonials). - Write captions, hashtags, and copy that reflects the company's brand voice – clean, trade facing, professional. - Monitor and respond to comments, messages, and enquiries across social platforms in a timely manner. - Build and manage a monthly content calendar for Directors approval. - Assist with website content updates once the new company website is launched (blog posts, project updates, product page edits). - Draft and schedule email marketing campaigns (product launches, seasonal promotions, trade updates). - Pull and report monthly social media analytics (reach, engagement, follower growth, impressions). - Research competitor and industry content to inform content strategy. Company Description

Role Description Join the My HR Live Support (MHLS) Benefits team and help make a difference for all employees! The MHLS team provides HR assistance to organizational employees in the form of accurate, consistent and timely responses to inquiries from various contact channels – phone, chats and HR cases. The role of the HR Assistant II in the My HR Live Support Benefits (MHLS Benefits) organization is to serve as a first point of contact for employee related inquiries and holistic case management services, including but not limited to financial, health, and internal review to meet compliance with corresponding benefit plans as defined by the organization. The MHLS Benefits organization is dedicated to servicing the Benefits space, interacting with organizational employees in a way that earns trust by providing accurate information and resolving issues. This role requires critical thinking and fact-finding skills to make decisions that support the entire benefits process from intake to case management support. A MHLS HR Assistant takes ownership of employee contacts ensuring that each case is accepted and resolved with a high degree of problem solving and customer obsession. They build customer trust through empathetic and personalized conversations by assessing and adjusting the case management plan to each employee’s changing needs. A MHLS HR Assistant manages their workload effectively to meet SLAs and productivity goals. They use high judgment, critical thinking and rationale to balance process adherence with employee’s needs. They resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalating when these cannot be resolved. They respond to employee impacting issues that may arise during the benefits event and ensure that proper communication and documentation occurs, even when information is limited. A MHLS HR Assistant consistently consults and collaborates with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies. Qualifications - 2+ years’ experience working in Benefits or Human resources (preferably in a contact center or shared service environment). - Experience with rapid and complex changing work environments. - Outstanding customer service and communication skills. - Ability to adapt to a flexible working environment. - Technical aptitude and proficiency with Microsoft Office Suite or similar software. - Bilingual in Spanish (a plus but not required). Requirements - Excellent organizational and time management skills. - Strong customer service focus with the ability to prioritize quality and customer experience. - Excellent verbal and written communication skills. - Ability to understand benefit terms and programs. - Being quick to act and address customer issues while demonstrating strong judgement/decision making. - A high degree of ownership and the ability to handle sensitive situations with care and empathy. - Ability to work within fast-paced environment requiring ability to quickly pivot through several communication forms, prioritization of work to be completed as well as follow-through, and execution with attention to details while always keeping the customers’ needs first. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Company Description Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.