• Own commercial list management and "smart circulations" that auto‑refresh and maintain strict hygiene • Execute audience segmentation for advertiser campaigns • Manage sponsored sends, co‑reg programs, and all list‑based fulfillment with rigorous QC • Define and enforce cross‑portfolio sending rules to prevent fatigue • Maintain suppression integrity across all systems with zero tolerance for errors • Coordinate a unified sending calendar across brands and teams • Oversee templates, deployment, QA, and A/B testing across the newsletter portfolio • Implement dynamic content capabilities and mobile‑first rendering standards • Build and maintain performance benchmarks and share actionable insights • Standardize pre‑send QA: seed tests, rendering checks, spam filtering, link validation • Monitor inbox placement, reputation, bounces, and complaints • Ensure personalization logic is correct before every send • Run end‑to‑end fulfillment for sponsored newsletters, promotions, and content‑driven campaigns • Establish SLAs and repeatable workflows that ensure consistency and high‑quality delivery • Oversee and integrate programmatic digital advertising operations • Produce reporting packages that validate delivery, performance, and contracted fulfillment • Lead quarterly circulation audits and provide transparent documentation to support renewals

• Own and optimize Cin7’s inbound growth engine across paid media, web, lifecycle, AI engagement, and conversion pathways. • Drive pipeline creation and funnel efficiency across the customer journey. • Partner cross-functionally with Sales, Business Operations, Product Marketing, Partnerships, and Customer Success to improve revenue outcomes. • Build scalable growth programs aligned to company revenue goals and GTM priorities. • Lead adoption of AI-enabled marketing workflows, automation, and experimentation across the marketing organization. • Identify opportunities to improve speed, personalization, conversion, and operational efficiency using AI tools and systems. • Drive modern SEO, AEO (Answer Engine Optimization), AI search visibility, and content optimization strategies. • Evaluate and implement emerging AI technologies across the marketing ecosystem. • Own and evolve the marketing technology stack, including HubSpot, Salesforce integrations, analytics platforms, routing systems, and AI engagement tools. • Ensure scalable lead management, routing, attribution, lifecycle automation, and reporting processes. • Partner with Business Operations to maintain data integrity and improve funnel visibility across Marketing and Sales. • Build and maintain executive-level reporting, forecasting, attribution, and performance measurement frameworks. • Translate complex data into actionable business insights for executive leadership. • Drive a culture of experimentation, testing, and measurable performance improvement. • Oversee website growth strategy, conversion optimization, personalization, and digital experience initiatives. • Partner with content and digital teams to improve engagement, conversion rates, and buyer journey performance. • Leverage behavioral and intent data to create more personalized customer experiences. • Lead and mentor high-performing teams across demand generation, digital, web, and marketing operations. • Foster strong cross-functional alignment between Marketing, Sales, Business Operations, Product, and Executive stakeholders. • Operate as a strategic business partner with a strong bias toward execution and measurable impact.

Role Description The Globalization Operations Specialist works closely with the members of the Global Communications & Design team and its clients across the organization to ensure that localization, design, and editing projects are optimally set up, supported throughout their implementation, and delivered to requesters in a timely manner. This role requires expertise in localization project management and devotes a significant amount of time to working with the various technological tools and platforms needed to complete and deliver localization projects. Requiring constant, real-time coordination with clients and team members, this person combines technological expertise and problem-solving acumen with excellent written and oral communication skills. Qualifications - Professional proficiency in English (multilingual skills preferred) - Bachelor’s degree or equivalent - 5+ years’ experience in localization project implementation and management - Proven expertise as a project manager and administrator across multiple CAT tools, including strong command of linguist-facing functionality - Proven expertise with translation technologies, including translation memory, terminology management, machine-translation, and AI-enabled localization tools - Strong working knowledge of markup and localization file formats, including HTML, XML, and XLIFF - Experience implementing and configuring CAT tool migrations, integrations, and workflow automation - Familiarity with content management systems, learning management systems, email marketing software, and other content-related platforms - Strong technical aptitude and ability to quickly understand new platforms and systems - Strong ability to work effectively with common source document formats used in localization, especially Microsoft Word, Excel, and PowerPoint files - Strong project management, organizational, and process-execution skills - Strong analytical, problem-solving, and communication skills - Ability to travel domestically to participate in team integration at headquarters Requirements - Delivering accurate, timely work with strong attention to detail, even under pressure - Learning new language and content technologies quickly and applying them effectively in day-to-day operations - Grasping both the big picture and operational details of localization workflows - Managing multiple priorities and coordinating effectively across teams and resources - Analyzing data, generating reports, and communicating insights clearly to stakeholders - Explaining complex technical procedures and requirements to people with varying levels of technical knowledge - Troubleshooting process, technology, and logistics issues with sound judgment and a solutions-oriented approach Responsibilities - Setting up localization, interpretation, and editing projects for successful execution according to their unique requirements, including identifying appropriate workflows and necessary integrations - Communicating with requesters to support planning, gather necessary reference materials, resolve questions, adjust timelines/priorities, and follow up on delivery issues - Implementing MTPE workflows and completing related preflight and postflight tasks - Performing source quality improvement (SQI), including CAT tool segmentation adjustment, document cleanup, and AI-assisted text correction - Maintaining translation memories, term bases, LQA rules, and other linguistic assets - Implementing and configuring localization tools, platforms, integrations, and AI-enabled applications - Working closely with the Manager of Localization to support workflow routing, resource assignment, and project coordination - Supporting the Manager of Globalization Operations in identifying and implementing process improvements - Collecting data and preparing reports on core operational activities - Troubleshooting technical issues and supporting team members in their daily use of translation technologies and content platforms - Occasionally working outside of regular business hours or on weekends, as assigned, to support communications plans or Rotary events - Supporting design project coordination as needed Leadership Attributes - Communication: Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood. - Collaboration: Builds partnerships and works jointly with others to meet shared objectives. - Global Perspective: Anticipates trends in the global humanitarian market to make decisions on where to focus Rotary’s efforts. - Accountability: Have a clear sense of ownership and take personal responsibility for actions. - Innovation: Move Rotary beyond traditional ways of thinking. - Adaptability: Respond to changes willingly and recognize when to adjust based on the situation. Salary Range $65,700 - $73,500 Benefits - Generous medical, dental, and vision benefits package - Progressive 401k matching contributions - Above market and generous paid time off package - Tuition reimbursement - Professional development opportunities - On-site cafeteria and coffee bar with special pricing for Rotary employees - Flextime - several different work schedules to choose from - Close to CTA, Metra, a variety of stores, and many food options

• Own product launches and adoption as the person customer leadership calls when something matters • Build to unblock: When a customer is stuck, you prototype the workflow, process or feature • Develop real relationships with customer stakeholders, from frontline operators to executives, and translate their world into what our product needs to do • Turn customer reality into product direction by synthesizing what you see on the ground into clear, high-signal feedback for Product and Engineering • Spend time on-site on a regular basis. The most valuable work happens in the room • Manage escalations in ways that strengthen the relationship • Help customers unlock the full potential of Commure’s AI • Contribute to internal process and documentation — identifying gaps, proposing improvements, and owning initiatives through to completion