Job Closed

This listing is no longer active.

Operations Manager, Patient Experience

OperationsOperationsFull TimeRemoteSeniorTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

46 days ago

Salary

$120K - $150K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Operations Manager, Patient Experience

Commure

• Own product launches and adoption as the person customer leadership calls when something matters • Build to unblock: When a customer is stuck, you prototype the workflow, process or feature • Develop real relationships with customer stakeholders, from frontline operators to executives, and translate their world into what our product needs to do • Turn customer reality into product direction by synthesizing what you see on the ground into clear, high-signal feedback for Product and Engineering • Spend time on-site on a regular basis. The most valuable work happens in the room • Manage escalations in ways that strengthen the relationship • Help customers unlock the full potential of Commure’s AI • Contribute to internal process and documentation — identifying gaps, proposing improvements, and owning initiatives through to completion

Job Requirements

  • 3-4 years of experience in GTM Operations, Product Operations, CS or similar SaaS Operations role
  • Fluent with numbers; you reason from data by default
  • You like to build, and you've used LLMs to prototype something real
  • You've run complex projects with stakeholders who don't all agree
  • You bring order to ambiguity instead of waiting for a plan

Benefits

  • Offers Equity

Related Categories

Related Job Pages

More Operations Jobs

Ecolab Inc. logo

Senior Manager, Operations – Dispatch Technology

Ecolab Inc.

EcoSure, an Ecolab division, partners with global clients to create an end-to-end brand protection strategy. Through a collaborative approach to onsite and virtual visits that include coaching and industry best practices, EcoSure creates a unique program that encompasses the critical components of any operation. The results are real-time insights and actionable steps that mitigate brand risk and optimize guest experience.

Operations46 days ago
Full TimeRemoteTeam 10,001

Role Description The role of the Senior Manager, Operations - Dispatch Technology operates as the business driver for Institutional operations, overseeing the implementation and optimization of dispatch technology. The Senior Manager, Operations - Dispatch Technology will be a key member of the Institutional Operations leadership team and will be accountable for coordinating, facilitating, and managing the deployment and ongoing use of dispatching platforms to maximize service efficiency, customer satisfaction, and operational excellence. This is a process-driven strategic leader who can collaborate, ideate, motivate and drive execution across multiple stakeholders and can skillfully deliver rapid, sustainable, and measurable value to our business and our customers. What’s in it For You - The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments. - Work with the world’s most recognized and iconic brands. - The ability to make an impact with a company that is passionate about your career development. - The opportunity to lead transformative technology initiatives that directly impact customer experience and operational efficiency. - Comprehensive benefits package starting day one of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more! What You Will Do - Lead the implementation and ongoing optimization of dispatch technology platforms, including vendor integration, and change management. - Partner with cross-functional teams to ensure seamless technology integration and operational alignment. - Develop & drive leadership alignment on critical KPIs to support driving efficiencies in Operations org. - Establish processes and protocols to ensure service team achieves service delivery goals and objectives. - Lead strategic initiatives to drive new processes, tools, and solutions for your team and business. - Manage vendor relationships for dispatch technology platforms, ensuring alignment with contractual obligations, service-level agreements, and performance standards. - Partner with technology vendors to implement enhancements and resolve issues, leveraging feedback from internal stakeholders and operational insights to drive continuous improvement and optimize system functionality. Qualifications - Bachelor’s degree or equivalent. - 8 years of professional work experience. - 5 years of project / program management experience. - Proven experience implementing dispatch technology platforms for service teams using Salesforce. Preferred Qualifications - Master’s degree or MBA. - 3 years of people leadership experience. - Vendor management experience. - Experience in business-to-business service operations in industries such as facilities management, field services, logistics, or similar. - Strong technology adoption and change management skills. - Ability to drive operational results that impact the bottom line. - Ability to implement change initiatives and adapt to changing business environments. - Leadership and career progression managing within a service organization. Position Details - Location: St. Paul, MN, Open to remote. - 10% overnight travel may be required (more if remote). Annual or Hourly Compensation Range The base salary range for this position is $120,500.00 - $180,700.00. This position is eligible for annual bonus pay based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws. Benefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Potential Customer Requirements Notice - To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to undergo additional background screens and/or drug/alcohol testing for customer credentialing. - Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. Americans with Disabilities Act (ADA) Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website. Our Commitment to a Culture of Inclusion & Belonging At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance.

United States
$120.5K - $180.7K / year
Job Closed
Absolute Software logo

Senior Director, Deal Strategy and Operations

Absolute Software

Absolute Software is a publicly traded, global provider of self-healing endpoint security and IT asset management solutions for the protection of data, applications, devices, and u

Operations46 days ago

Role Description We are seeking a Senior Director, Deal Strategy and Operations to lead our global deal strategy function and partner closely with Sales, Finance, and cross-functional teams to structure and execute customer transactions. This role sits at the center of revenue execution. You will help shape deal strategy, ensure pricing discipline, and improve how opportunities move from quote to close. You will also play a key role in transforming the function through improved workflows, automation, and AI-enabled capabilities. This is an opportunity to step into a highly visible role and modernize how deal strategy operates within a scaling SaaS business. What You Will Do - Partner with Sales to drive deal outcomes - Advise on deal structuring, pricing, and commercial strategy - Support non-standard deals while maintaining strong pricing discipline - Help Sales teams move deals forward efficiently while maintaining appropriate controls - Improve how deals flow through the business - Establish clear, risk-based review processes based on deal size and complexity - Reduce friction and cycle time in the deal process - Improve consistency across deal approval and execution - Transform the function through automation and AI - Identify opportunities to streamline and automate manual deal review activities - Introduce AI-enabled tools and workflows to support faster, more consistent decision-making - Partner with systems teams to optimize CPQ, CRM, and related platforms - Generate insight that improves the business - Analyze deal and pricing trends across regions, industries, and sales teams - Provide actionable insights that inform pricing strategy and sales behavior - Contribute to refining ideal customer profiles and go-to-market strategy - Lead and develop a high-performing team - Manage and develop a team of deal strategy professionals (currently 4) - Coach and mentor team members to build capability and ownership - Ensure effective delegation and avoid unnecessary escalation Qualifications - Experience supporting enterprise sales through deal strategy, pricing, or commercial operations - Strong understanding of pricing, discounting, and deal structuring - Proven ability to partner with Sales and influence deal outcomes - Experience working within a deal review or approval process - Strong analytical and financial acumen - Experience improving workflows, processes, or operational efficiency - Interest in leveraging automation or AI to scale operations - Familiarity with SaaS or enterprise software business models - Experience with commercial licensing and contract structures - People leadership experience, including hiring, coaching, and developing talent Preferred Experience - Cybersecurity industry experience - Experience in a scaling or private equity-backed environment - Exposure to CPQ or similar sales systems Why This Role This is a high-impact opportunity to shape how deal strategy operates within a growing organization. You will have the autonomy to improve processes, introduce new tools, and build a function that directly supports revenue growth. Why Work For Us You’re resilient and passionate about securing the Work from Anywhere era. So are we. We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference. Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute Security accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Our vision is to be the world’s most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 Recognized Absolute as a Leader in the Summer 2025 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at www.absolute.com or visit our YouTube channel .

PST (UTC-8)
OtherRemoteTeam 11-50

Role Description The Engagement Coordinator is responsible for implementing student recruitment strategies to meet schools’ enrollment goals and support relations with local community agencies. Serve as a point of contact for prospective families and promote the school’s academic programs. The position directs outreach strategy execution, establishes and monitors engagement and enrollment documentation standards, and ensures data integrity and audit readiness through oversight and analytical review. This position reports to the Vice President, Business Relations or designee. Responsibilities/Duties - Acts as the primary decision maker for engagement strategy execution within assigned scope, exercising independent judgment on outreach and partnership approaches. - Represents the organization in high level partnership discussions and makes recommendations that materially affect enrollment outcomes. - Leads community engagement initiatives and partnership efforts, coordinating across teams and external stakeholders without direct supervisory responsibility. - Evaluates and prioritizes community partnerships based on strategic impact, organizational goals, and market conditions. - Analyzes engagement and enrollment trends to inform strategy and advise leadership. - Manages budget for local enrollment driven events and activities. - Oversee small to mid-sized events at the local level, e.g. food drives. Community Outreach - In collaboration with the Business Relations & Outreach Department, implement outreach plans. - Represent the school at external events including school fairs, community events, community collaboratives, and educational conferences. - Conduct regular outreach to schools, and community partners using approved organizational materials and systems. - Support the development of partnerships with organizations to strengthen awareness and access to the school’s programs. - Research partnership prospects and schedule introductory meetings with agencies. - Record company information, contacts, notes, interactions, and outcomes in the organization’s CRM and related software systems. - Leverage the organization’s procedure to assess, rank, and prioritize an agency’s engagement with the school. Recruitment & Enrollment - Provides strategic oversight and guidance for enrollment information sessions, ensuring alignment with organizational messaging and engagement objectives. - Coordinate and schedule school tours, open houses, and information sessions for prospective students and families. - Maintain timely and effective communication with student prospects via email, phone, and virtual meetings. - Provide clear explanations of school offerings, enrollment requirements, and tuition. - Monitors enrollment data to identify trends, risks, and gaps. - Oversee enrollment documentation standards and advise on compliance issues or exceptions requiring judgment. Engagement & Customer Service - Serve as a welcoming, responsive, and knowledgeable point of contact for all prospective families and students. - Establishes and supports engagement protocols to ensure effective handling of inquiries. - Build trust and rapport through timely, personalized communication. - Resolve concerns or questions efficiently, collaborating with internal teams when necessary. - Serve as an extension of the school community and convey appreciation for personalized learning. - Demonstrate cultural sensitivity and active listening when working with families from diverse backgrounds. - Anticipate family and student needs throughout the enrollment journey. - Support reenrollment process for current students. - Participate in retention activities to reengage students. Marketing and Communications - Collaborate with the marketing team to align messaging with branding and outreach campaigns. - Collaborate in ordering and inventory of marketing assets. Data Management and Reporting - Leverages CRM systems to analyze engagement activity, evaluate partnership effectiveness, and inform strategic outreach and enrollment decisions. - Establishes and oversees documentation standards to ensure data integrity and availability for strategic analysis. - Analyzes enrollment and engagement data to deliver strategic insights and recommendations. - Support cross-departmental collaboration with school staff and administrative and management teams. - Perform administrative duties, responsibilities, and activities as assigned. Qualifications - Knowledge of enrollment best practices, preferably in a public-school setting. - Knowledge and understanding of the organization’s culture, business units, services, and products. - Understanding of student recruitment strategies, community engagement, and outreach planning. - Familiarity with local and national school landscape and competition. - Excellent interpersonal, customer service, and relationship-building skills. - Strong verbal and written communication skills, including public speaking and group presentations. - Skilled in using CRM systems to manage application workflows and document outreach efforts. - Ability to work independently while managing multiple responsibilities and deadlines. - Ability to maintain confidentiality and discretion when working with student and family information. - Ability to problem-solve and think critically in a dynamic, people-centered environment. - Ability to work flexible hours, including evenings and weekends as needed for recruitment events. - Ability to travel for multiple days to attend events in support of the school brands’ recruitment efforts. - Ability to maintain detailed, accurate records to support data-driven decisions. - Self-sufficient, resourceful, and committed to providing excellent customer service. Requirements - Bachelor’s degree preferred or 2 years’ equivalent experience in student recruitment, enrollment, sales, and/or customer service. - Minimum of 3 years of relevant experience, preferably in a school or educational setting. - Availability for evening/weekend work and multi-day travel is required. - Experience with CRM platforms and lead management tools. - Ability to provide exceptional customer service in a professional environment. - This is a remote position. - Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and virtual communication platforms (Zoom, Teams). - Ability to travel up to 50% in performance of job duties is required. Physical Requirements - Vision: Ability to read small print and view a computer screen for prolonged periods. - Hearing: Ability to hear average or typical conversations. - Speech: Ability to be understood in face-to-face communication. - Mental Demands: Ability to read, write, understand, interpret, and apply information at a moderately complex level. - Upper Body Mobility: Ability to use fingers to make small movements such as typing. - Strength: Ability to lift, carry, push, and pull objects weighing up to 25 pounds. - Environmental Requirements: Ability to work cooperatively with others and work independently.

United States
$70.3K - $87.3K / year

Role Description The Engagement Coordinator is responsible for implementing student recruitment strategies to meet schools’ enrollment goals and support relations with local community agencies. Serve as a point of contact for prospective families and promote the school’s academic programs. The position directs outreach strategy execution, establishes and monitors engagement and enrollment documentation standards, and ensures data integrity and audit readiness through oversight and analytical review. This position reports to the Vice President, Business Relations or designee. Responsibilities/Duties - Acts as the primary decision maker for engagement strategy execution within assigned scope, exercising independent judgment on outreach and partnership approaches. - Represents the organization in high level partnership discussions and makes recommendations that materially affect enrollment outcomes. - Leads community engagement initiatives and partnership efforts, coordinating across teams and external stakeholders without direct supervisory responsibility. - Evaluates and prioritizes community partnerships based on strategic impact, organizational goals, and market conditions. - Analyzes engagement and enrollment trends to inform strategy and advise leadership. - Manages budget for local enrollment driven events and activities. - Oversee small to mid-sized events at the local level, e.g. food drives. Community Outreach - In collaboration with the Business Relations & Outreach Department, implement outreach plans. - Represent the school at external events including school fairs, community events, community collaboratives, and educational conferences. - Conduct regular outreach to schools, and community partners using approved organizational materials and systems. - Support the development of partnerships with organizations to strengthen awareness and access to the school’s programs. - Research partnership prospects and schedule introductory meetings with agencies. - Record company information, contacts, notes, interactions, and outcomes in the organization’s CRM and related software systems. - Leverage the organization’s procedure to assess, rank, and prioritize an agency’s engagement with the school. Recruitment & Enrollment - Provides strategic oversight and guidance for enrollment information sessions, ensuring alignment with organizational messaging and engagement objectives. - Coordinate and schedule school tours, open houses, and information sessions for prospective students and families. - Maintain timely and effective communication with student prospects via email, phone, and virtual meetings. - Provide clear explanations of school offerings, enrollment requirements, and tuition. - Monitors enrollment data to identify trends, risks, and gaps. - Oversee enrollment documentation standards and advise on compliance issues or exceptions requiring judgment. Engagement & Customer Service - Serve as a welcoming, responsive, and knowledgeable point of contact for all prospective families and students. - Establishes and supports engagement protocols to ensure effective handling of inquiries. - Build trust and rapport through timely, personalized communication. - Resolve concerns or questions efficiently, collaborating with internal teams when necessary. - Serve as an extension of the school community and convey appreciation for personalized learning. - Demonstrate cultural sensitivity and active listening when working with families from diverse backgrounds. - Anticipate family and student needs throughout the enrollment journey. - Support reenrollment process for current students. - Participate in retention activities to reengage students. Marketing and Communications - Collaborate with the marketing team to align messaging with branding and outreach campaigns. - Collaborate in ordering and inventory of marketing assets. Data Management and Reporting - Leverages CRM systems to analyze engagement activity, evaluate partnership effectiveness, and inform strategic outreach and enrollment decisions. - Establishes and oversees documentation standards to ensure data integrity and availability for strategic analysis. - Analyzes enrollment and engagement data to deliver strategic insights and recommendations. - Support cross-departmental collaboration with school staff and administrative and management teams. - Perform administrative duties, responsibilities, and activities as assigned. Qualifications - Knowledge of enrollment best practices, preferably in a public-school setting. - Knowledge and understanding of the organization’s culture, business units, services, and products. - Understanding of student recruitment strategies, community engagement, and outreach planning. - Familiarity with local and national school landscape and competition. - Excellent interpersonal, customer service, and relationship-building skills. - Strong verbal and written communication skills, including public speaking and group presentations. - Skilled in using CRM systems to manage application workflows. - Ability to work independently while managing multiple responsibilities and deadlines. - Ability to maintain confidentiality and discretion when working with student and family information. - Ability to problem-solve and think critically in a dynamic, people-centered environment. - Ability to work flexible hours, including evenings and weekends as needed for recruitment events. - Ability to travel for multiple days to attend events in support of the school brands’ recruitment efforts. - Ability to maintain detailed, accurate records to support data-driven decisions. - Self-sufficient, resourceful, and committed to providing excellent customer service. Requirements - Bachelor’s degree preferred or 2 years’ equivalent experience in student recruitment, enrollment, sales, and/or customer service. - Minimum of 3 years of relevant experience, preferably in a school or educational setting. - Availability for evening/weekend work and multi-day travel is required. - Experience with CRM platforms and lead management tools. - Ability to provide exceptional customer service in a professional environment. - This is a remote position. - Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and virtual communication platforms (Zoom, Teams). - Ability to travel up to 50% in performance of job duties is required. Physical Requirements - Vision: Ability to read small print and view a computer screen for prolonged periods. - Hearing: Ability to hear average or typical conversations and receive ordinary information. - Speech: Ability to be understood in face-to-face communication. - Mental Demands: Ability to read, write, understand, interpret, and apply information at a moderately complex level. - Upper Body Mobility: Ability to use fingers to make small movements such as typing and grasping objects. - Strength: Ability to lift, carry, push, and pull objects weighing up to 25 pounds. - Environmental Requirements: Ability to encounter constant work interruptions and work cooperatively with others.

United States
$70.3K - $87.3K / year