• Assist with the development and implement comprehensive SEM strategies to meet client objectives. • Hands-on experience in the strategy, execution, and optimization of digital media campaigns with a focus on Search Engine Marketing (SEM). • Manage and optimize campaigns across various platforms, including Google & Microsoft Ads, SA360 (Search Ads 360), and other third-party management platforms. • Execute a variety of media tactics, such as Google PMAX & Demand Gen, Retargeting, Audience Targeting, and Shopping campaigns. • Utilize strong analytical skills to interpret overall search performance metrics and trends. • Conduct regular performance reviews and provide actionable insights and recommendations for campaign optimization. • Implement A/B testing strategies to continuously improve ad performance and ROI. • Communicate effectively with clients both verbally and in written form, demonstrating strong presentation skills. • Stay updated with industry trends and best practices, sharing insights with the team to enhance overall team performance

• Design, manage, and scale user acquisition campaigns across paid media - including Meta, TikTok, Applovin, CTV, and programmatic channels. • Own the buildout of KOHO's mid-funnel strategy, scaling CTV and programmatic as measurable growth levers with clear measurement frameworks. • Build and experiment with AI-powered workflows to improve bidding, creative iteration, and campaign optimization. • Formulate and execute acquisition strategies that optimize for CAC and maximize LTV, with emphasis on subscription conversion and retention-driven growth. • Continuously test creative (copy + visuals) through structured experiments. • Maintain performance reporting dashboards. Present insights across KPIs including CPA, ROAS, conversion rates, retention, and LTV. • Work closely with product and data teams to align acquisition with downstream conversion funnels and predictive LTV modelling. • Identify and pilot emerging platforms and inventory sources.

Role Description The Coaching & Performance Enablement Senior Associate role supports the execution of performance management and people development programs, with a primary focus on building a culture of coaching and continuous feedback across the firm. This individual helps bring strategy to life through strong change management, content development, and program coordination. The role plays a key part in enabling managers and above to effectively coach, develop, and engage their teams. This is a highly execution-focused role responsible for creating clear, practical, and engaging materials, while helping drive adoption of key programs and behaviors across the organization. Key Responsibilities - Support the execution of performance management and people development initiatives, with a focus on coaching and continuous feedback. - Help operationalize and evolve the firm’s internal coaching (career coach) program, including tools, resources, and enablement materials. - Design and deliver change management strategies to support adoption and drive behavior change across managers and employees. - Create and develop high-quality content, including toolkits, presentations, communications, training resources, and videos. - Translate program strategy into clear, actionable materials that are easy for employees and managers to use in practice. - Develop and manage communication plans, including messaging, sequencing, and rollout strategy. - Build reinforcement materials (e.g., FAQs, reminders, manager guides) to sustain behavior change and program adoption. - Manage and maintain SharePoint and internal platforms to ensure content is current, accessible, and user-friendly. - Leverage AI tools and emerging technologies to enhance content development and support scalable delivery of programs. - Support the advancement of AI-enabled approaches to people development and performance management. - Coordinate across stakeholders to gather input, incorporate feedback, and ensure alignment to business needs. What Success Looks Like - Increased adoption of coaching and continuous feedback practices across the firm. - Managers equipped with practical, easy-to-use tools to support employee development. - Clear, consistent communication and materials that drive understanding and action. - Strong execution of programs with high attention to detail and quality. - Progress toward more scalable, AI-enabled approaches to development and performance. Qualifications - Bachelor’s degree in Communications, Human Resources, Organizational Development, or related field required. - 3+ years of experience in learning and development, internal communications, HR programs, or related area. - Experience supporting performance management, coaching, or people development initiatives preferred. - Experience in a professional services or startup environment is a plus. - Will need to travel up to twice a year. Requirements - Strong written and visual communication skills. - Ability to translate complex concepts into clear, practical, and engaging content. - Experience with change management and driving behavior adoption. - Strong attention to detail and eye for design and user experience. - Solid project management and organizational skills. - Ability to manage multiple priorities and meet deadlines. - Proficiency in Microsoft PowerPoint, Word, and Excel. - Experience managing content in SharePoint or similar platforms. - Comfort leveraging AI tools to improve efficiency and output. - Strong collaboration and stakeholder management skills. - Self-motivated with the ability to work independently and as part of a team. - Proficiency in tools like Canva and Clipchamp is a plus. Benefits - Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. - We care about our people and offer employees a comprehensive total rewards package. - We will nurture your talent in an inclusive culture that values diversity. - You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations.

Role Description Johnson & Johnson is recruiting for a Global BPO Performance Excellence Leader. This role can be located at a Johnson & Johnson site within the United States (NJ, PA, CA, FL, TX, or Guaynabo, Puerto Rico), or internationally in Zug, Switzerland, or São Paulo, Brazil. The Global BPO Deliver Performance Excellence Leader serves as the business authority for operational excellence across the J&J MedTech Deliver network. This role is responsible for defining and governing global operational standards, ensuring consistent execution across all distribution centers (both J&J-owned and 3PL-operated). Acting as the Global Business Process Owner (BPO), the leader drives continuous improvement, benchmarking, and cost-to-deliver intelligence to enhance service performance, cost efficiency, and overall network excellence. Key Responsibilities - Operational Standards & Network Consistency - Define and deploy global operational standards across all distribution center sites - Ensure consistency across J&J-owned and 3PL-operated facilities - Establish and govern DC archetypes, including performance expectations and operating models - Monitor adherence and drive standardization across regions - Operational Excellence Focus Areas - Own global standards and governance across key areas, including: - Site master planning - Continuous improvement (Lean, JJOS, Visual Management) - Health, Safety, Quality, and EHS - Performance management, SLAs, and site scorecards - Packaging optimization, waste reduction, and operational efficiency - Benchmarking & Intelligence - Lead internal and external benchmarking to generate industry and competitive insights - Develop and deploy Cost-to-Deliver/Serve models and strategies - Provide data-driven insights to optimize performance and inform strategic decisions - Continuous Improvement & Capability Building - Define and deploy methodologies for continuous improvement across the network - Establish and lead global communities of practice - Promote a culture of innovation, operational excellence, and best-practice sharing - Global BPO Leadership - Act as Global Business Process Owner for Deliver Performance Excellence - Own process governance, standardization, and harmonization globally - Approve global standards and manage deviations or localizations - Ensure alignment to customer-centric outcomes and measurable business value - Leadership & Talent Development - Build and lead a high-performing global team - Drive leadership capability, succession planning, and talent development - Champion diversity, inclusion, and employee wellbeing - Foster a high-performance culture aligned to J&J Credo values - Compliance & Governance - Ensure compliance with company policies, regulatory standards, and HSE requirements - Elevate risks, issues, and improvement opportunities to senior leadership - Support ongoing operational excellence and transformation initiatives Qualifications - 12–15+ years of progressive experience in Supply Chain Operations, Operational Excellence, or Distribution/Warehouse Management - Proven track record deploying operational standards across global logistics networks - Strong experience in: - Benchmarking and performance analytics - Cost-to-Serve/Deliver modeling - Continuous improvement methodologies (Lean, Six Sigma) - Experience in Medical Device, Pharmaceutical, or regulated industries preferred - Bachelor’s degree required - Master’s degree (Supply Chain, Engineering, Business, or related field) preferred Requirements - Deep expertise in distribution center operations and operational excellence frameworks - Strong analytical capabilities (benchmarking, process mapping, data mining) - Experience developing and enforcing global operational standards - Knowledge of EHS, quality, and regulatory requirements in logistics environments - Strong stakeholder management and influencing skills in a global matrix - Change leadership mindset with ability to drive continuous improvement culture - Excellent communication and executive presentation skills Benefits - Flexible / Global location - Travel: ~25% (domestic and international)