• Conduct routine and targeted audits within the Agency Management System to evaluate compliance with established SOPs and workflows. • Review policy records, endorsements, renewals, and servicing activities to ensure accuracy, completeness, and proper documentation. • Assess workflow execution to confirm required processes, sequencing, and system controls are being followed consistently. • Identify errors, inconsistencies, process breakdowns, and compliance gaps while analyzing trends and recurring issues across teams. • Document audit findings, root causes, risks, and operational impacts in a clear and consistent manner. • Maintain audit logs, tracking tools, and reporting documentation to monitor quality metrics and performance trends. • Prepare and communicate audit summaries, findings, and recommendations to leadership and key stakeholders. • Provide constructive feedback and guidance to support issue resolution and improve procedural compliance. • Partner with Operations and Training teams to address workflow gaps, clarify procedures, and support continuous process improvement initiatives. • Assist with testing and validating new or revised SOPs and workflows within the Agency Management System. • Monitor quality and compliance results following training initiatives or process changes to evaluate effectiveness. • Identify misalignment between SOPs, system workflows, and user behavior and escalate concerns as appropriate. • Recommend practical improvements to workflows, documentation standards, and system utilization to strengthen operational consistency and quality. • Collaborate with agency leadership, internal departments, and external vendors to support quality assurance initiatives and operational objectives.

Title: Linguistic Annotator Location: 3600 Market-Linguistic Data Consortium Job Description: University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been consistently ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. Posted Job Title Linguistic Annotator Job Profile Title Temporary Employee - Non-Exempt Job Description Summary The individual will perform linguistic annotation and transcription for research projects Job Description The Linguistic Data Consortium supports language-related education, research and technology development by creating and sharing linguistic resources, such as data, tools and standards. The Linguistic Annotator will work on transcribing and annotating audio recordings for use in language-based research projects at the Linguistic Data Consortium. The transcription and annotation work will be performed using specially developed web-based software tools. Training on the software will be provided, but basic computer skills are required. Tasks include: - Performing verbatim transcription of speech recordings and correcting transcription output from automated speech recognition systems - Segmenting and labeling speech and text data with linguistic and research categories of interest - Completing training in working with human subjects' data in a social/behavioral research setting - Other duties as assigned This is a fully remote position and individuals must have their own computer. Minimum Qualifications: Basic computer and grammar skills required. Fluency in English language and solid knowledge of grammar is required. BA/BS degree is preferred but not required. Work is remote, and candidates will need to provide their own computer and internet connection. Job Location - City, State Philadelphia, Pennsylvania Department / School School of Arts and Sciences $7.25 - $17.00 Hourly Rate Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered. Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protectedunder applicable federal, state or local law. Special Requirements A background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University Benefits - Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. - Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard. Please note that benefit eligibility is determined/based on ACA guidelines.

Role Description We are looking for an experienced, full-time Senior Quality Assurance Engineer to join our IT team. The ideal candidate has strong hands-on experience in software quality assurance, test automation, API testing, and testing of modern cloud-native systems. This role is suitable for someone who can work independently across complex systems, contribute to QA strategy, improve automation coverage, and actively use modern AI tools to increase testing efficiency and quality. - Design, create, maintain, and continuously improve test cases for different projects and product areas. - Use AI-assisted tools to generate, review, optimize, and maintain test cases and test scenarios. - Execute different types of black-box testing, including functional, regression, integration, exploratory, and non-functional testing. - Perform API testing and contribute to API test automation across internal and external services. - Monitor, track, analyze, and report defects identified during test execution. - Work closely with developers, product owners, business analysts, and other stakeholders to understand requirements and define appropriate test coverage. - Keep track of development changes and carry out relevant testing when needed. - Automate test cases using various tools, frameworks, and programming/scripting languages. - Use AI tools, coding agents, and MCP-enabled workflows to improve QA productivity, including test generation, automation support, defect analysis, documentation, and integrations. - Contribute to the testing strategy for cloud-native systems, microservices, integrations, and distributed architectures. - Document and assure the quality of software applications across all architectural layers. - Support continuous improvement of QA processes, tools, standards, and best practices. Qualifications - 7+ years of experience in Software Quality Assurance. - 3+ years of experience in automated testing — developer profiles welcome! - Knowledge of Ruby, Rails, Python, JavaScript/TypeScript, or other programming languages used for test automation. - Strong experience with test case design, test execution, defect reporting, regression testing, and release validation. - Strong hands-on experience with test automation tools and frameworks, such as Playwright, Selenium, Cypress, or similar. - Experience with API testing and API automation using tools or frameworks such as Postman, REST Assured, Playwright API testing, or similar. - Good understanding of the SDLC, Agile delivery practices, CI/CD processes, and modern software engineering workflows. - Comprehensive knowledge of web technologies, such as HTML, CSS, JavaScript, browser behavior, HTTP/HTTPS, REST APIs, and related protocols. - Strong knowledge of AWS, including practical experience with cloud-native systems and complex microservices testing. - Practical experience using AI tools in QA activities, including AI-assisted test case creation, test automation, test data generation, defect investigation, documentation, and coding-agent-assisted workflows. - Experience using MCP-enabled tools and integrations, such as Playwright MCP, Atlassian MCP, or similar AI-assisted development and QA workflows. - Ability to understand complex systems, identify risk areas, and define effective testing approaches. - Highly proficient in spoken and written English. - Enthusiastic, hard-working, motivated individual with excellent communication skills. Requirements - Experience with Jenkins, GitHub Actions, GitLab CI, or other CI/CD systems. - Experience with Linux environments. - Experience with mobile testing. - Experience testing payment systems, fintech platforms, or other high-availability transactional systems. - ISTQB Foundation or higher-level certification. - Experience contributing to QA strategy, automation frameworks, or test infrastructure design. Benefits - Fast-growing payment company; - Excellent working conditions, casual atmosphere, and state-of-the-art hardware; - Modern, challenging, constantly growing business; - Professional development – books, trainings, certifications, etc.; - Team buildings and fun activities; - 25 days paid holiday, 1 day for every 2 years with us; - Fully distributed and remote.

Title: English (United States) Quality Control Specialist - Project Lyra Location: US, Remote Department: Welo Data - AI Services – AI Service General Application Job Description: US East Coast / US West Coast Welo Data - AI Services – AI Service General Application / Freelance / Remote Overview Are you passionate about linguistics, language quality, and evaluation? We are launching an exciting language evaluation project and are looking for English (US)-speaking linguistics experts to join our team as Quality Control Specialists. In this role, you will assess and refine AI-generated language outputs, focusing on linguistic accuracy, grammar, and cultural relevance. Your expertise will play a critical role in improving conversational AI systems. What you will do: - Review and evaluate AI-generated text for linguistic accuracy, grammatical correctness, and cultural appropriateness. - Identify issues and provide high-quality rewritten responses to improve language outputs. - Develop natural prompts and responses in the target language to enhance conversational datasets. - Collaborate with global teams to improve the quality and performance of AI language models. Project Details: - Start Date: ASAP - Duration: 4 weeks - Commitment: ~20 hours/week (flexible schedule) - Job Type: Freelance contract - Pay Rate: $48.40 USD/hour - Location: United States (Remote) Requirements: - Strong academic or professional background in linguistics (required). - Native or professional proficiency in English (United States) with excellent written communication skills. - Deep understanding of grammar, linguistic structures, and cultural nuances of the target language. - Experience in language review, evaluation, or similar roles. - Comfortable working with structured tasks such as preference ranking, prompt-response writing, grammaticality checks, and text improvement. - Detail-oriented with the ability to deliver clear, constructive feedback. This is a unique opportunity to apply your linguistics expertise to cutting-edge AI projects. Join our team and help shape the future of AI communication! Why Join Welo Data? Limitless Flexibility  Project-based opportunities that fit your availability. Choose when and how much you want to contribute—fully remote, with complete autonomy.  Limitless Growth  Optional access to AI and Large Language Model workshops designed specifically for professionals like you. No coding required—just your expertise.  Limitless Support  Be part of a global contributor community with responsive guidance and support.  Real Impact  Apply your expertise in the Legal field to influence the AI systems shaping the future of your industry—while collaborating with data professionals and expanding your skills. About Welo Data Welo Data, part of Welocalize, is a global AI data company with 500,000+ contributors delivering high-quality, ethical data to train the world’s most advanced AI systems. We’re building smarter, more human AI with a diverse community in 100+ countries. At Welo Data, Limitless AI. Limitless You. isn’t just a slogan—it’s our promise. We build smarter AI through the power of human contribution, offering limitless opportunities for our global community to grow, contribute, and work on their terms. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.