National Restaurant Association

Title : Editorial QA Specialist Job Details Description The National Restaurant Association and National Restaurant Association Educational Foundation are proud to be part of a highly respected industry, providing hospitality, opportunity, and quality of life. Much like the industry we represent, we have a dynamic, diverse, and inclusive culture grounded in trust, hospitality, collaboration, and innovation. These core values inspire our work, and we are looking for in an Editorial QA Specialist for our training and educational products. We provide best-in-class food safety, restaurant, lodging, and leadership training to hoteliers, food service businesses, and academic institutions across the world. We equip our global audience with innovative, engaging training utilizing multiple platforms, from textbooks to online resources to mobile applications. As an Editorial QA Specialist, you will support the Editorial function for our portfolio of training and educational products, working with a cross-functional team of LMS Admins, eLearning Developers, Product Managers, and more, to complete day-to-day editorial and quality assurance tasks and functions on deadline.   Ideal candidates bring a minimum of two years of editorial and quality assurance experience for Educational, Training, or Certification products. Position requires thorough knowledge of Chicago Manual of Style, and ability to follow style guides and standards, including ADA and WCAG accessibility standards. You will thrive in this role if you are able to manage multiple projects at once while maintaining strong time‑management, attention to detail and organizational skills. We are looking for someone highly adaptable and collaborative, who brings a positive, solution-focused mindset. Position may operate out of our Chicago, or Orlando offices following our hybrid structure, including Monday – Wednesday onsite and Thursday and Friday, remote. The work you will do as part of our product development team will positively impact our mission to develop and inspire industry professionals. We look forward to hearing from you! We are proud to offer our team members comprehensive benefits, designed to support their financial, professional, and personal well-being. In addition to outstanding healthcare coverage (medical, dental and vision), competitive salaries, generous vacation and leave time, we offer a matching 401(k) plan, a unique collection of corporate discounts and memberships, as well as programs to support career and skills development, learning and tuition assistance, and so much more. Responsibilities - Assist the Editorial Manager to accomplish National Restaurant Association goals. - Ensure consistency, accuracy, and clarity in the application of the Association’s editorial style, standards, and brand positioning across all content. - ​Perform copyediting and proofreading—including editing for grammar, spelling, and sentence mechanics—for textbooks, online learning materials, and ancillaries. - Ensure products maintain an appropriate and consistent reading level. - ​Manage oversight of testing processes, methodologies, and protocols; responsible for alignment with testing industry standards. - Work with eLearning developers, LMS Admins, product managers, and other stakeholders to understand product requirements and determine whether those requirements are met. - Perform quality assurance testing of digital products, including online courses and eBooks, in a variety of learning platforms. - Document issues, verify fixes, and seek resolution of concerns with stakeholders, as needed. - Coordinate with external testers, as needed. - Provide considerate and constructive feedback in a timely manner. Requirements - Bachelor’s degree in Instructional Design, Communications, English, Rhetoric, or Journalism required. - Minimum of two years of editorial and quality assurance experience required. - Style guide expert, experienced with Chicago Manual of Style and house style guides. - Familiarity with ADA and WCAG accessibility standards. - Experience with course authoring tools (Articulate 360 preferred) and Learning Management Systems. - Ability to use Mac, PC, Android phones, and iOS phones for functionality testing. - Experience with screen readers, such as JAWS and NVDA, a plus. - Highly adaptable, flexible, and comfortable working under tight deadlines and in fluid work environment. - Strong interpersonal, conflict management, and diplomacy skills. - Highly effective time management, organizational, multi-tasking, and priority-setting skills. - Strong proficiency with Adobe Acrobat and Microsoft Office, including Word, PowerPoint, Outlook, Excel, and comfortable learning other technology platforms as needed. - Excellent written, verbal, and communication skills. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The National Restaurant Association, National Restaurant Association Solutions, LLC, and The National Restaurant Association Educational Foundation (together, “Company”) is committed to equal employment opportunity, and it is Company's policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities. It is our policy to recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status and disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. This employer is required to notify all applicants of their rights pursuant to federal employment laws.

Title: Technical Lead Location: Chicago, Illinois, 60606, United States Department: Region 1 Job Description: The National Restaurant Association and National Restaurant Association Educational Foundation are proud to be part of a highly respected industry, providing hospitality, opportunity, and quality of life. And much like the industry we represent, we have a dynamic, diverse, and inclusive culture, grounded in trust, hospitality, collaboration, and innovation. These are the core values that inspire our work, and what we are looking for in a Technical Lead, to serve as the primary owner of team-level technical outcomes, including code quality, application design, technical sequencing, and delivery health. As the Technical Lead you will be responsible for providing technical leadership at the application and team level. With one foot in hands-on software development and one foot in system design, you will ensure that solutions are well-engineered, maintainable, and aligned with established architectural standards. In addition, you will be accountable for technical decision-making within the delivery team, mentoring engineers, and translating architectural direction into high-quality, working software. While this role does not own enterprise or platform architecture, it will partner closely with Architecture to ensure alignment and effective execution. This role operates from our Chicago office, following our hybrid work structure with a required three days onsite, Monday - Wednesday and remote days Thursday and Friday. We are proud to offer our team members comprehensive benefits, designed to support their financial, professional, and personal well-being. In addition to outstanding healthcare coverage (medical, dental and vision), competitive salaries, generous vacation and leave time, we offer a matching 401(k) plan, a unique collection of corporate discounts and memberships, as well as programs to support career and skills development, including learning and tuition assistance, and so much more. Responsibilities Technical Leadership and Design - Own application-level and team-level technical design decisions ensuring solutions are reliable, scalable, secure, and maintainable. - Design and evolve system components within established enterprise and cloud architecture standards. - Evaluate technical tradeoffs including performance, quality, scalability, and time-to-market. - Escalate cross-domain, platform, or enterprise-impacting design decisions to Architecture. - Remain actively involved in development through coding, reviews, and technical problem solving. - Establish and enforces coding standards, patterns, and best practices. - Lead by example in writing testable, maintainable, and well-documented code. - Champion automation, CI/CD, testing, and operational readiness. - Ensure non-functional requirements such as security, performance, and observability are addressed during development. - Proactively identify and manage technical debt. - Partner with Product and Scrum roles to translate requirements into executable technical plans. - Own technical sequencing and provide input into scope, prioritization, and risk tradeoffs. - Act as the technical escalation point for the team during delivery. Mentorship and Team Development - Mentor engineers and support their technical and professional growth. • Build a culture of ownership, accountability, and continuous improvement. • Develop future technical leaders by progressively delegating responsibility. Decision Boundaries - The Tech Lead owns application-level design decisions, engineering practices, code quality, and delivery health. Enterprise and platform architecture decisions are owned by Architecture. The Tech Lead operates within established standards and escalates decisions that exceed application or team scope. Requirements - Bachelor’s degree is required in information technology, computer science or related fields or equivalent knowledge and/or work experience. - Proven hands-on software development and design experience. - Ability to lead technical decisions and mentor engineers. - Experience balancing delivery speed with long-term maintainability. - Excellent collaboration and communication skills. - Proven expertise in .NET, C#, and ASP.NET. - Strong full-stack development experience across front-end, backend, and data layers. - Proficiency in working with SQL databases and database design. - Experience with cloud computing, particularly Microsoft Azure services. - Familiarity with microservices architecture, service oriented and event driving architecture. - Experience with design patterns like repository, command, etc. - Knowledge of testing frameworks, CI/CD practices, and source control systems. - Understanding of security principles and best practices for web applications. - Reliable, self-motivated, and focused on high quality delivery of work products; willing to accept responsibility and accountability. - Strong interpersonal and diplomacy skills. - Highly effective time management, organizational, problem-solving and priority setting skills. - Strong technical and business aptitude. - Exceptional analytical and critical thinking skills. - Significant communication skills in written and verbal formats; showcasing clear and concise manner. - Flexible and resilient; able to thrive in fast-paced environment. - Ability to work independently or as part of a team. - Computer proficiency across MS Office, including Word, Excel, and PowerPoint. Ability to learn new technology platforms as needed. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The National Restaurant Association, National Restaurant Association Solutions, LLC, and The National Restaurant Association Educational Foundation (together, “Company”) is committed to equal employment opportunity, and it is Company's policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities. It is our policy to recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status and disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.