Supporting physicians and care teams to deliver exceptional, compassionate, and affordable care.
Physician Services Coordinator
Location
United States
Posted
7 days ago
Salary
$51.8K - $62.1K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Physician Services Coordinator
Altais
Role Description Are you looking to join a fast-growing, dynamic team? We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients. In this role, the Physician Services Coordinator serves as the internal primary contact for all service lines provided by Altais to their physicians. The Physician Services Coordinator supports day-to-day administrative operations and provides exceptional physician service to network physicians and office staff. This includes: - Advocating internally and externally on current and future products, services, and operational processes. - Actively and positively promoting Altais’ overall strategic goals, core values, and communications. - Supporting the development, maintenance, and overall enhancement of relationships with Altais physicians and their staff. - Serving as the primary patient portal representative, ensuring smooth transition for physicians and office staff. You will focus on: - Positively supporting organizational and departmental strategies and goals. - Promoting outstanding physician service (written and verbal) and ensuring high-quality professional communication and timely service to the network. - Promoting positive relations with physicians and office staff to ensure long-term, helpful relations. - Acting as an internal and external liaison and resource to Altais Physician Services Representatives II, physicians, and office staff. - Independently working with internal departments to communicate challenges and deficiencies on behalf of the physician network and expedite resolution. - Escalating challenges to direct supervisor or appropriate department. - Utilizing and applying Altais’s systems, policies, and procedures to ensure challenges are resolved and tracked efficiently. - Serving as the first contact for physician network support for Altais’s electronic network tools. - Deploying EpicLink and the Provider Engagement Portal to contracted Altais offices. - Providing education, training, and day-to-day support. - Participating and representing Physician Services in multi-department work groups when appropriate. - Supporting internal departments with onboarding new physicians and staff. - Facilitating, supporting, and completing administrative tasks associated with physicians and office staff requests. - Identifying, tracking, and trending physicians, staff, and/or practices that are entering, retiring, or relocating Altais. - Scheduling and facilitating internal and external meetings to ensure all relevant issues are discussed and resolved. - Attending relevant meetings, developing and managing work plans, tracking and reporting trends, and facilitating appropriate follow-up. - Educating physician practices regarding new and existing policies and procedures. - Reviewing and understanding existing policies to ensure maximum compliance and troubleshooting issues raised by providers. - Developing and maintaining knowledge level of Altais’s services and product line offerings. - Performing additional duties and projects as assigned by leadership. Qualifications - Education: BA/BS degree or equivalent experience of 4 years working in direct managed health care administration or Physician office administration. - Minimum Experience: 2-3 years of Patient and Physician portals and EMH or EMR system experience, preferred. Requirements - The Base Salary for this position is $51,750 - $62,100/year. - Excellent medical, vision, and dental coverage. - 401k savings plan with a company match. - Flexible time off and 9 Paid Holidays. Benefits - Compassion: We act with empathy and a deep respect for the challenges faced by physicians and their patients. - Community: We foster a culture of collaboration with physicians, patients, and among our teams. - Leadership: We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. - Excellence: We are relentlessly focused, results-driven, and accountable for delivering measurable value. - Agility: We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry.
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