Client Service Analyst

Location

United States

Posted

5 days ago

Salary

$60K - $70K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Client Service Analyst

Circana

Role Description As a Client Service Analyst you will be in a multi-faceted role integral to client satisfaction through executional and service excellence while maintaining a deep understanding of customer needs and requirements. Circana is looking for professional and sharp analytic minds to execute, analyze, and collaborate with our Retail client teams. - Key point of contact to the client for service-related requests or issues - Engage in a consultative manner with clients when helping solve/manage content deliverables - Assist Client by providing report creation and editing services - Assist in providing on-time quality deliverables via Circana’s Unify platform - Answer general questions regarding the aforementioned applications and tools - Develop and leverage strong, collaborative relationships with other technology and delivery teams, as well as our outsourcing partnerships. - Weekly update and QC of client’s syndicated tools using Unify Dimension Builder Qualifications - 1+ years of experience - Demonstrated ability to learn and utilize various computer software, including MS Excel. - Marketing and/or sales with a premier Consumer Packaged Goods (CPG) company - Demonstrated expertise in translating data and analysis into relevant implications. - Experience with syndicated data is a plus. - Strong project management and process skills - Able to engage in consultative manner with clients when helping solve/manage content deliverables - Flexibility of work schedule to cover night and weekend work when needed - Bachelor’s degree preferred; business, analytics, data, technology ideally Requirements - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Benefits - Paid time off - Medical/dental/vision insurance - 401(k)

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Full TimeRemoteTeam 201-500Since 2020H1B No Sponsor

Role Description We are looking for a Client Services Bidding & Feasibility to contribute to our mission by owning the end-to-end bidding and feasibility process for healthcare market research projects. - Lead feasibility assessments for proposed market research projects by leveraging internal data, past performance, and real-time input from delivery teams. - Develop accurate, strategic pricing and compelling proposals that position Konovo competitively and highlight our differentiated value. - Collaborate across global operations, project delivery, panel access, and commercial teams to vet timelines, budgets, and risks. - Partner closely with Sales and Account Management to craft responses that win work while protecting delivery success. - Analyze win/loss trends and evolve our bidding frameworks to improve accuracy, competitiveness, and margin over time. Qualifications - 2+ years of experience in bidding, pricing, feasibility, or proposal development in a healthcare or market research setting. - Proven ability to synthesize inputs from diverse stakeholders into accurate, well-scoped bids that align with both client expectations and internal delivery capabilities. - Strong analytical skills, with comfort building cost models and working with uncertainty or limited inputs. - Understanding of qualitative and quantitative research methodologies, especially as applied in healthcare or life sciences. - Exceptional written and verbal communication skills in English; additional language(s) a plus. - Experience with Microsoft Excel and PowerPoint; familiarity with Salesforce or proposal tools is a bonus. - An adaptable, self-directed approach and an appetite for continuous learning in a fast-changing environment. - Comfortable leveraging AI-enabled tools to streamline workflows, improve response quality, and increase speed without compromising data integrity or customer experience. Benefits - Work on cutting-edge AI-powered solutions and industry leading services that transform healthcare insights. - Be part of a mission-driven company that is revolutionizing healthcare decision-making. - Join a fast-growing global team with career advancement opportunities. - Thrive in a collaborative, remote work environment that values innovation and flexibility. - Make a real-world impact by helping healthcare organizations innovate faster.

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Job Closed
ISTA Personnel Solutions logo

Scheduling Support Coordinator

ISTA Personnel Solutions

ISTA Personnel Solutions is a dynamic, fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

Role Description We are recruiting on behalf of a fast-growing US-based ABA (Applied Behaviour Analysis) therapy company, who requires a Scheduling Support Coordinator to assist their Scheduling and Staffing team in managing therapist placements and family communications. As a Scheduling Support Coordinator, you will play a key supporting role in keeping the staffing engine running smoothly. This is a people-oriented, detail-driven role that requires someone who communicates confidently, stays organised under pressure, and can be trusted to keep things moving. PLEASE NOTE - Working Hours: Monday – Friday | 10:00 AM – 19:00 PM EST (16:00 PM – 01:00 AM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Key Responsibilities: - Following up with RBTs (Registered Behaviour Technicians) to confirm availability, schedules, and any updates that affect client sessions. - Checking in with families and parents to provide scheduling updates, address concerns, and ensure their expectations are being met. - Sourcing new RBT/ABA Therapist candidates through various channels to support the team’s ongoing staffing needs. - Assisting with the pairing of RBTs/ABA Therapists to clients based on availability, location, and client needs. - Maintaining accurate and up-to-date records of therapist and client statuses in the relevant systems. - Flagging scheduling conflicts, staffing gaps, or unresponsive parties to the relevant coordinator in a timely manner. - Drafting and sending professional written communications to both RBTs and families as required. - Supporting the broader scheduling and staffing team with administrative tasks as needed. Qualifications - Excellent verbal communication skills — you will be speaking with therapists, families, and team members regularly. - Strong written communication skills — ability to compose clear, professional, and empathetic emails and messages. - Prior experience in a coordination, scheduling, administrative, or client-facing support role is preferred. - Experience with ClickUp and/or CentralReach is a significant advantage. - Familiarity with the ABA therapy space or a background in healthcare, disability services, or education is a plus. - Highly organised with strong attention to detail and the ability to manage multiple follow-ups simultaneously. - Self-motivated and proactive — able to anticipate what needs to be done and act without needing to be prompted. - Comfortable working in a fast-paced, high-communication environment. Requirements - Excellent verbal communication skills. - Strong written communication skills. - Prior experience in a coordination, scheduling, administrative, or client-facing support role. - Experience with ClickUp and/or CentralReach. - Familiarity with the ABA therapy space or a background in healthcare, disability services, or education. - Highly organised with strong attention to detail. - Self-motivated and proactive. - Comfortable working in a fast-paced environment. Company Description ISTA Personnel Solutions is a fast-growing, global BPO company. We are not a recruitment agency. We operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality operational support with precision, efficiency, and professionalism.

EST (UTC-5)

Adult Services Evaluator

King County, Washington

King County, Washington is located on the Puget Sound and headquartered in the county seat of Seattle. Founded in 1852 and named after then Vice President, Will

Title: Adult Services Evaluator Location: Seattle, WA Salary $110,087.54 - $139,542.21 Annually Location Chinook Building 401 5th Avenue Seattle, WA Job Type Career Service (Exec) Job Number 2026PX26912 Department DCHS - Community & Human Srvcs Division Comm & Human Svcs Admin Full- or Part-Time Full Time Job Description: Summary Are you a skilled evaluator with a commitment to social justice and anti-racist data and measurement? Do you enjoy working collaboratively with partners to practice data-informed decision making? Are you interested in putting your skills to work to make a difference in your community? If so, King County's Department of Community and Human Services (DCHS) is looking for you! King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community. The Performance Measurement and Evaluation (PME) unit is recruiting for two mid-level evaluators. One position is expected to specialize in performance measurement strategies for older adults programs and one position is expected to specialize in performance measurement strategies for resilient communities programs. These positions are centrally located within the PME unit of the DCHS Director's Office. PME is composed of a team approximately 50 dedicated evaluators, data scientists, data engineers and other professionals who work with program staff and providers to develop frameworks for understanding the outcomes and equity impacts of programs funded by DCHS. This work includes determining appropriate performance measures, managing data collection, supporting continuous quality improvement efforts, and conducting in-depth analyses to inform decision making and improve service delivery. PME disseminates research and evaluation findings and promotes organizational learning through presentations, data share backs, published reports, dashboards, and other data products. These evaluator position will work to support DCHS's Adult Services Division (ASD) staff. The Adult Services Division is home to the Veterans, Seniors and Human Services Levy (VSHSL) as well as other funded programming, all which works in partnership with communities to develop, support and provide human services programs focused on achieving results in housing stability, financial stability, healthy living, social engagement, and system access for veterans, servicemembers and their families, older adults and their caregivers, and other populations who experience vulnerability. The division's work also includes efforts to strengthen connections within and improve access to the human services system. This selection process will fill our current vacancies but may also be used to create a pool of qualified candidates should additional Evaluator positions open up within the next six (6) months. Job Duties To be considered minimally qualified applicant must demonstrate a background that provides the knowledge, skills and ability to: Develop and Implement Performance Measurement and Evaluation Plans - Serve as evaluation subject matter expert for particular program areas, including: - Deeply understand needs of the target population(s), relevant policy, provider dynamics, etc. - Understand common program models, appropriate evaluation approaches, and related measures and reporting requirements. - Explore and support how PME activities could support program area(s) strategic goals. - Lead conversations to understand the program model and theory of change and develop performance measures using a Results-Based Accountability (RBA) framework. - Develop data collection instruments and quality assurance processes to ensure accurate and timely data collection. - Help facilitate conversations to understand and use data for continuous quality improvement. - Support the design and implementation of evaluations of key initiatives using rigorous methods (e.g., quasi-experimental design). Create Reports and Fulfill Data and Research Requests - Consistently conduct analyses to explore inequities in program access, quality, and impact. - Analyze and interpret both quantitative and qualitative data using appropriate statistical methods and data manipulation tools. - Develop reports, dashboards, presentations, and other visual representations of data to support program monitoring, continuous quality improvement activities, and share evaluation findings. - Complete literature searches and synthesize relevant research to support development of requests for proposals and policy decisions. - Support the preparation and presentation of data requests, reports and briefings that summarize results and interpretations of findings for a wide range of audiences including policy makers, system administrators, service providers, clients, media, advocates and/or community representatives. Contribute to Unit, Division, and Departmental Infrastructure and Priorities - Actively contribute to the furthering of anti-racist work and equity and social justice initiatives within and across divisions and units. - Support internal and external partners in the use of data for decision making and continuous quality improvement. - Participate in the coordination of data collection and management, including data compilation from internal and external sources and data quality assurance processes. - Participate in selected team, work group, unit, division, and department meetings. - Perform other related duties as assigned. Experience, Qualifications, Knowledge, Skills WE ARE LOOKING FOR CANDIDATES WHO HAVE: - Demonstrated knowledge of equity and social justice principles and practices and ability to apply this knowledge to all areas of the work, including methods, analysis, results interpretation, and dissemination. - At least one (1) year of experience working with social, health, or human services projects in designing and implementing real world performance measurement and evaluation, including quantitative and/or qualitative approaches. - Demonstrated ability to work across diverse perspectives to present analyses, find common themes, and identify relevant and actionable findings from performance measurement and evaluation. - Strong oral and written communication skills, including making formal presentations to a range of audiences, and describing evaluation concepts to partners who have varying degrees of experience in data and evaluation. - Demonstrated ability to form and maintain meaningful relationships with internal and external collaboration partners. - Ability to clean, validate, and analyze data using at least one statistical software or programming application, such as R, SQL, etc. - Experience with or interest in learning data visualization tools, such as Tableau or Power BI. DESIRED QUALIFICATIONS - Background or experience in human services programs, specifically services for older adult populations, immigrants and refugees, and/or people with disabilities. - Experience working with administrative data and querying databases, or willingness to learn, including managing and linking data from multiple internal and external sources. - Experience utilizing a Results-Based Accountability framework. ADDITIONAL POSITION INFORMATION: - This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency. - The PME unit works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The onsite location is Chinook, 401 5th Ave, Seattle, WA 98104. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. - This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. Typical hours are Monday - Friday, 8am - 5pm. - This position is represented by PROTEC17 (C23). - Classification: Evaluator King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: - Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents - Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents - Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan - Transportation program and ORCA transit pass - 12 paid holidays each year plus two personal holidays - Generous vacation and paid sick leave - Paid parental, family and medical, and volunteer leaves - Flexible Spending Account - Wellness programs - Onsite activity centers - Employee Giving Program - Employee assistance programs - Flexible schedules and telecommuting options, depending on position - Training and career development programs For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page. This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

Washington
$110.1K - $139.5K / year
AUTO1 Group logo

B2B Vehicle Coordination Employee

AUTO1 Group

AUTO1 Group is Europe’s leading digital automotive platform.

Full TimeRemoteTeam 5,001-10,000Since 2012H1B No Sponsor

Role Description Starte im Evaluation-Team und sei zuständig für alle Anfragen rund um unseren “Car-Inflow” unserer B2B-Kunden auf AUTO1.com. In dieser Abteilung vereinst du operatives Denken mit strategischem Geschick und sorgst so für reibungslose Abläufe. - Du koordinierst, dass Fahrzeuge von unseren Partnern (z. B. Autohäuser, Händler) bei uns ankommen. - Du unterstützt bei der Planung und Organisation von Terminen für Fahrzeugbewertungen. - Du bereitest die Einsätze unserer mobilen Bewerter in ganz Deutschland vor. - Du bearbeitest Anfragen und Reklamationen unserer Geschäftspartner und leitest sie bei Bedarf weiter. Qualifications - Du hast eine abgeschlossene Ausbildung, zum Beispiel im KFZ, Handel oder einem ähnlichen Bereich - auch Quereinsteiger sind herzlich willkommen. - Du arbeitest gerne im Team, bist freundlich und zuverlässig. - Du kannst gut organisieren und behältst auch bei mehreren Aufgaben den Überblick. - Sehr gute Deutschkenntnisse und Grundkenntnisse in Englisch. Benefits - 100% remote! Ganz egal, wo du in Deutschland wohnst, arbeite Vollzeit von Zuhause. - Übergesetzlicher Zuschuss zur betrieblichen Altersvorsorge. - Zeit zum Entspannen: 28 Tage Urlaub. - Moderne IT-Ausstattung & IT-Support. - Rabatt auf dein neues Auto. - Regelmäßige Feedbackgespräche, um dich bei deinen Zielen zu unterstützen. Company Description AUTO1 Group ist Europas führende digitale Automobilplattform. Wir revolutionieren den Gebrauchtwagen-Markt mit unseren Marken Autohero, wirkaufendeinauto.de und AUTO1.com. Hier entwickelst du mit uns die beste Möglichkeit, Autos zu kaufen und zu verkaufen.

Germany