• Own and manage the technical services scope of CommsCoach implementations, from pre-deployment planning through go-live. • Coordinate closely with Onboarding Project Managers to align technical timelines, dependencies, and customer readiness. • Develop and manage technical project plans, including milestones, risks, and escalation paths. • Serve as the primary technical point of contact for customer IT teams, PSAP/ECC technical staff, and external vendors. • Ensure all technical work is completed in accordance with GovWorx security, compliance, and operational standards. • Oversee and coordinate integrations between customer telephony/audio systems, CAD systems, and GovWorx applications. • Manage audio ingestion, network connectivity, and system configuration activities, including SIP, RTP, and related protocols. • Coordinate hardware deployment and configuration for audio or data ingestion where required. • Lead technical troubleshooting efforts during implementation and post-go-live stabilization. • Act as a technical escalation resource for complex or high-impact issues. • Provide hands-on technical support on select projects as overflow when engineering or implementation capacity is constrained. • Participate in a shared 24×7 on-call rotation, responding to critical customer technical issues after hours, weekends, and holidays. • Collaborate with Customer Support and Engineering to ensure timely resolution and root-cause analysis. • Travel to customer sites as needed (maybe 20%) for installations, testing, troubleshooting, and stakeholder coordination. • Build strong working relationships with PSAP/ECC leadership, IT staff, and vendors. • Clearly communicate technical status, risks, and next steps to both technical and non-technical stakeholders.

• Support scheduling, meeting preparation, agenda creation, and follow-up tracking to keep project activities aligned. • Maintain project plans, timelines, risk logs, and status reports to ensure information is accurate and up to date. • Update project management tools with progress, deadlines, and dependencies. • Gather project metrics, prepare dashboards, and help identify risks or delays. • Suggest enhancements to workflows, documentation, or team processes. • Conduct research on tools, best practices, or project-related topics to support decision-making.

Role Description In this full-time permanent role, you’ll work as a part of our Pacific Regional Operations team to help us create lasting change for children everywhere. You’ll be based ideally within the Pacific region though other locations will be considered, and will work predominantly from home or from a Save the Children office if there is one in your area. You’ll support the effective management of development and humanitarian programs across the Pacific by coordinating awards, strengthening compliance, and ensuring high-quality project delivery. Working closely with Country Offices and senior program teams, you’ll play a key role in driving performance, accountability, and impact across our portfolio. You will make a difference by: - Coordinating award management processes across the full project lifecycle, ensuring compliance with donor requirements - Monitoring project performance, budgets, and risks, and supporting reporting and analysis - Collaborating with Country Offices and cross-functional teams to ensure strong project delivery and coordination - Supporting donor compliance, including contract reviews, reporting requirements, and audit processes - Contributing to program development, capacity strengthening, and emergency response efforts across the Pacific Qualifications - Demonstrated experience in project and/or award management - Strong financial literacy, including experience in budget monitoring - Excellent organisational and time management skills, with ability to meet deadlines - Strong written and verbal communication skills, including report writing - Proven ability to build relationships and work effectively across cultures and teams Benefits - Individual learning plans to help map and deliver on your career development - Internal employment and development opportunities - A modern, up to date working space, or the opportunity to work from home (WFH), or both - Celebrate and feel supported in your diversity with a highly inclusive culture and diverse workforce

• Define project scope, objectives, milestones, and success metrics in collaboration with functional stakeholders and technical teams. • Develop and maintain detailed project plans, schedules, and status reports for all active AI initiatives. • Manage project budgets, resource allocations, and vendor engagements as applicable. • Identify, track, and mitigate risks and issues throughout the project lifecycle. • Serve as the primary point of contact and accountability for internal AI projects, including process automation, AI-assisted analytics, document intelligence, and productivity tooling. • Coordinate with IT, legal, compliance, and business unit leads to ensure AI solutions are implemented securely and in alignment with firm policy. • Maintain a prioritized AI project backlog in coordination with the Corporate Operations leadership team. • Support vendor evaluation, pilot design, and proof-of-concept scoping for emerging AI tools under consideration. • Facilitate working sessions, steering committee updates, and executive briefings on project status and strategic progress; adept at translating complex technical concepts into clear, concise narratives for senior leadership. • Partner with change management resources to drive adoption of new AI-enabled workflows. • Uphold PMO standards for documentation, project intake, reporting, and lifecycle governance. • Contribute to the development and refinement of AI project templates, playbooks, and best practices. • Ensure proper documentation of AI use cases, data considerations, and operational handoffs.