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AI That Elevates the Impact of ALL Responders
Technical Services Project Manager
Location
United States
Posted
15 days ago
Salary
$110K - $120K / year
Seniority
Senior
Job Description
Technical Services Project Manager
GovWorx
• Own and manage the technical services scope of CommsCoach implementations, from pre-deployment planning through go-live. • Coordinate closely with Onboarding Project Managers to align technical timelines, dependencies, and customer readiness. • Develop and manage technical project plans, including milestones, risks, and escalation paths. • Serve as the primary technical point of contact for customer IT teams, PSAP/ECC technical staff, and external vendors. • Ensure all technical work is completed in accordance with GovWorx security, compliance, and operational standards. • Oversee and coordinate integrations between customer telephony/audio systems, CAD systems, and GovWorx applications. • Manage audio ingestion, network connectivity, and system configuration activities, including SIP, RTP, and related protocols. • Coordinate hardware deployment and configuration for audio or data ingestion where required. • Lead technical troubleshooting efforts during implementation and post-go-live stabilization. • Act as a technical escalation resource for complex or high-impact issues. • Provide hands-on technical support on select projects as overflow when engineering or implementation capacity is constrained. • Participate in a shared 24×7 on-call rotation, responding to critical customer technical issues after hours, weekends, and holidays. • Collaborate with Customer Support and Engineering to ensure timely resolution and root-cause analysis. • Travel to customer sites as needed (maybe 20%) for installations, testing, troubleshooting, and stakeholder coordination. • Build strong working relationships with PSAP/ECC leadership, IT staff, and vendors. • Clearly communicate technical status, risks, and next steps to both technical and non-technical stakeholders.
Job Requirements
- U.S. citizen or authorized to work in the United States.
- Ability to pass FBI CJIS fingerprinting and national and state-level background checks.
- 3+ years of experience in technical project management, technical services, systems engineering, or similar roles.
- Experience working in or supporting public safety, 9-1-1, or mission-critical environments.
- Strong understanding of telephony, VoIP, SIP/RTP, audio streaming, and networked systems.
- Comfortable working across Windows and/or Linux environments and basic networking concepts.
- Proven ability to manage multiple technical projects simultaneously.
- Strong communication skills with the ability to translate technical concepts for non-technical audiences.
- Willingness to travel and participate in a 24×7 on-call rotation.
Benefits
- Offers Bonus
- Benefits
- Flexible Time Off
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Save The Children AustraliaSave the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme. Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation.
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