• Build relationships with our clients to better understand their unique needs and concerns • Fulfill requests and answer questions for internal and external customers • Respond promptly to customer inquiries via phone or electronically • Provide excellent customer service to both internal and external clients • Organize the workflow to meet customers’ time frames and demands • Navigate between multiple databases quickly and accurately • Recommend process improvements where applicable • Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

Role Description As a Client Service Analyst you will be in a multi-faceted role integral to client satisfaction through executional and service excellence while maintaining a deep understanding of customer needs and requirements. Circana is looking for professional and sharp analytic minds to execute, analyze, and collaborate with our Retail client teams. - Key point of contact to the client for service-related requests or issues - Engage in a consultative manner with clients when helping solve/manage content deliverables - Assist Client by providing report creation and editing services - Assist in providing on-time quality deliverables via Circana’s Unify platform - Answer general questions regarding the aforementioned applications and tools - Develop and leverage strong, collaborative relationships with other technology and delivery teams, as well as our outsourcing partnerships. - Weekly update and QC of client’s syndicated tools using Unify Dimension Builder Qualifications - 1+ years of experience - Demonstrated ability to learn and utilize various computer software, including MS Excel. - Marketing and/or sales with a premier Consumer Packaged Goods (CPG) company - Demonstrated expertise in translating data and analysis into relevant implications. - Experience with syndicated data is a plus. - Strong project management and process skills - Able to engage in consultative manner with clients when helping solve/manage content deliverables - Flexibility of work schedule to cover night and weekend work when needed - Bachelor’s degree preferred; business, analytics, data, technology ideally Requirements - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Benefits - Paid time off - Medical/dental/vision insurance - 401(k)

Role Description We are looking for a Client Services Bidding & Feasibility to contribute to our mission by owning the end-to-end bidding and feasibility process for healthcare market research projects. - Lead feasibility assessments for proposed market research projects by leveraging internal data, past performance, and real-time input from delivery teams. - Develop accurate, strategic pricing and compelling proposals that position Konovo competitively and highlight our differentiated value. - Collaborate across global operations, project delivery, panel access, and commercial teams to vet timelines, budgets, and risks. - Partner closely with Sales and Account Management to craft responses that win work while protecting delivery success. - Analyze win/loss trends and evolve our bidding frameworks to improve accuracy, competitiveness, and margin over time. Qualifications - 2+ years of experience in bidding, pricing, feasibility, or proposal development in a healthcare or market research setting. - Proven ability to synthesize inputs from diverse stakeholders into accurate, well-scoped bids that align with both client expectations and internal delivery capabilities. - Strong analytical skills, with comfort building cost models and working with uncertainty or limited inputs. - Understanding of qualitative and quantitative research methodologies, especially as applied in healthcare or life sciences. - Exceptional written and verbal communication skills in English; additional language(s) a plus. - Experience with Microsoft Excel and PowerPoint; familiarity with Salesforce or proposal tools is a bonus. - An adaptable, self-directed approach and an appetite for continuous learning in a fast-changing environment. - Comfortable leveraging AI-enabled tools to streamline workflows, improve response quality, and increase speed without compromising data integrity or customer experience. Benefits - Work on cutting-edge AI-powered solutions and industry leading services that transform healthcare insights. - Be part of a mission-driven company that is revolutionizing healthcare decision-making. - Join a fast-growing global team with career advancement opportunities. - Thrive in a collaborative, remote work environment that values innovation and flexibility. - Make a real-world impact by helping healthcare organizations innovate faster.

Role Description We are recruiting on behalf of a fast-growing US-based ABA (Applied Behaviour Analysis) therapy company, who requires a Scheduling Support Coordinator to assist their Scheduling and Staffing team in managing therapist placements and family communications. As a Scheduling Support Coordinator, you will play a key supporting role in keeping the staffing engine running smoothly. This is a people-oriented, detail-driven role that requires someone who communicates confidently, stays organised under pressure, and can be trusted to keep things moving. PLEASE NOTE - Working Hours: Monday – Friday | 10:00 AM – 19:00 PM EST (16:00 PM – 01:00 AM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Key Responsibilities: - Following up with RBTs (Registered Behaviour Technicians) to confirm availability, schedules, and any updates that affect client sessions. - Checking in with families and parents to provide scheduling updates, address concerns, and ensure their expectations are being met. - Sourcing new RBT/ABA Therapist candidates through various channels to support the team’s ongoing staffing needs. - Assisting with the pairing of RBTs/ABA Therapists to clients based on availability, location, and client needs. - Maintaining accurate and up-to-date records of therapist and client statuses in the relevant systems. - Flagging scheduling conflicts, staffing gaps, or unresponsive parties to the relevant coordinator in a timely manner. - Drafting and sending professional written communications to both RBTs and families as required. - Supporting the broader scheduling and staffing team with administrative tasks as needed. Qualifications - Excellent verbal communication skills — you will be speaking with therapists, families, and team members regularly. - Strong written communication skills — ability to compose clear, professional, and empathetic emails and messages. - Prior experience in a coordination, scheduling, administrative, or client-facing support role is preferred. - Experience with ClickUp and/or CentralReach is a significant advantage. - Familiarity with the ABA therapy space or a background in healthcare, disability services, or education is a plus. - Highly organised with strong attention to detail and the ability to manage multiple follow-ups simultaneously. - Self-motivated and proactive — able to anticipate what needs to be done and act without needing to be prompted. - Comfortable working in a fast-paced, high-communication environment. Requirements - Excellent verbal communication skills. - Strong written communication skills. - Prior experience in a coordination, scheduling, administrative, or client-facing support role. - Experience with ClickUp and/or CentralReach. - Familiarity with the ABA therapy space or a background in healthcare, disability services, or education. - Highly organised with strong attention to detail. - Self-motivated and proactive. - Comfortable working in a fast-paced environment. Company Description ISTA Personnel Solutions is a fast-growing, global BPO company. We are not a recruitment agency. We operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality operational support with precision, efficiency, and professionalism.