• Serve as a liaison between CVH and other RTSL program and enabling units to strengthen communication and coordination. • Provide strategic and operational support to the CVH SVP on OKRs, board reports, deep dives, and other priorities. • Optimize collaboration with external partners by improving communication cadence and transparency and fostering a cohesive “one team” culture among partners. • Design, co-facilitate, and document high-impact, in-person and virtual CVH convenings for internal and external stakeholders. • Institute a mechanism for reviewing partner reports, providing consolidated responses in consultation with the CVH technical teams. • Support programmatic cross-learning within CVH, with other RTSL units as well as among partners. • Develop and oversee knowledge management efforts in partnership with the Program Coordinator. • In collaboration with the CVH team technical leads, produce succinct, concept notes, pitch materials, and compelling reports for executive leadership, board members, donors, and key stakeholders. • Craft targeted talking points, briefing notes, and stakeholder-specific messages for conferences, meetings, and advocacy events. • In consultation with the SVP, develop and implement high-priority strategic projects, ensuring clear objectives, milestones, and accountability. • Provide surge support to Hypertension Control and Healthy Foods and Environment teams on writing, analysis, and program development, as needed. • Manage and mentor the CVH Program Coordinator and CVH Grants and Operations Officer, providing clear direction, regular feedback, and professional development opportunities. • Participate in other RTSL activities and priorities, as needed.

CAPCO POLANDWe are looking for a Poland-based candidate. At Capco Poland, we're not just another consultancy – we're the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we help clients tackle complex challenges across banking, payments, capital markets, wealth, and asset management. ROLE OVERVIEWWe are seeking an experienced Change Adoption Leader / Operational Technology (OT) SME to support a major transformation programme within a global banking environment. In this role, you will drive the adoption of Operational Technology (OT) capabilities and lead change management activities required to embed a new Target Operating Model (TOM) across multiple locations and stakeholder groups. You will work closely with senior business and technology leaders to ensure successful transformation delivery, stakeholder engagement, and operational readiness. While OT expertise is desirable, we are also open to candidates with strong experience leading large-scale IT transformation and change initiatives. KEY RESPONSIBILITIESChange Adoption & Transformation - Lead change adoption activities to drive successful implementation of the Target Operating Model (TOM). - Develop and execute change, communication, and engagement strategies. - Drive cultural and operational change across multiple business units and locations. - Monitor adoption outcomes and implement corrective actions where required. Stakeholder Management - Build strong relationships with senior business and technology stakeholders. - Influence decision-making and gain buy-in across complex organizational structures. - Facilitate workshops, steering committees, and governance forums. Programme Delivery - Develop and manage delivery plans, milestones, risks, and dependencies. - Coordinate activities across multiple workstreams and markets. - Track progress and ensure successful execution against programme objectives. KEY REQUIREMENTS - Proven experience leading large-scale transformation, change adoption, or operating model implementation programmes. - Strong stakeholder management and influencing skills, including engagement with senior executives. - Experience working in complex, matrix, and multi-market environments. - Demonstrated ability to develop and execute delivery plans and drive outcomes. - Self-directed, proactive, and results-oriented approach. - Operational Technology (OT) experience is desirable but not essential. - Experience within banking, financial services, critical infrastructure, or large enterprise environments is highly desirable. - Knowledge of change management frameworks and transformation methodologies. WHAT WE OFFERWe offer a flexible collaboration model based on a B2B contract, with the opportunity to work on strategic transformation programmes for leading financial institutions. RECRUITMENT PROCESS - HR Interview with Recruiter - Skill Interview with Hiring Manager - Client Interview - Feedback and Offer #LI-HYBRID

Role Description The Quality Program Manager is responsible for establishing, leading, and scaling an end-to-end hardware quality management program. This role focuses on improving quality outcomes for new, used, and repaired hardware, reducing operational failures, and driving accountability across suppliers and internal partners. This is a program leadership role requiring strong cross-functional collaboration with: - NETS - Service Assurance - Engineering/Planning - Service Delivery - Field Operations - Strategic Sourcing - Key suppliers The role will define quality standards, implement measurable KPIs, pilot initiatives with strategic vendors, and translate quality data into actionable improvements that reduce cost, improve reliability, and enhance customer outcomes. Qualifications - Bachelor’s degree in Supply Chain, Engineering, Operations, or a related field (or equivalent experience). - 5+ years of experience in supply chain operations, quality management, hardware lifecycle management, or program management. - Demonstrated ability to build and lead complex, cross-functional programs with measurable outcomes. - Strong analytical skills with the ability to translate quality data into clear, actionable insights. - Experience working with OEMs, repair vendors, and strategic suppliers. - Ability to clearly and effectively communicate both verbally and in writing with all levels of the organization, including frontline teams, cross-functional partners, suppliers, and executive leadership. - Proven capability to influence beyond direct management structure and drive alignment across diverse stakeholder groups. Requirements - Define and track part-level lifecycle metrics (install DOA, spares DOA, operational failure rate, MTBF, repair NTF) segmented by new/used/repaired and by supplier/repair vendor. - Run a recurring governance cadence (weekly ops triage + monthly deep dive + quarterly executive review) to prioritize issues, approve corrective actions, and remove blockers. - Use a standard closed-loop workflow for issue escalation, root cause analysis (RCA), corrective and preventive actions (CAPA), and validation that fixes are effective. - Influence upstream changes (engineering standards, sourcing/contract terms, repair strategies, inventory disposition) based on measured outcomes. - Publish clear leadership-ready reporting that highlights risks, trends, top offenders, actions in flight, and realized operational/financial impact. Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. - Bonus structure (short-term incentives, long-term incentives and/or sales compensation).

• The Senior Certification Program Manager designs and builds certification programs, develops learning content, and implements the platforms and processes that enable partners and dealers to succeed with Tekion products. • Lead cut score and psychometric processes including Angoff method facilitation and SME panel coordination • Maintain and evolve certification content as products change, coordinating with product and cross-functional teams when releases require updates • Develop certification program policies, candidate communications, and operational procedures • Own certification reporting across SkillJar and Caveon, ensuring program health data reaches the right stakeholder audience • Create and maintain comprehensive SOPs and documentation for all certification processes, enabling independent execution by others • Troubleshoot platform issues independently before escalating • Track and report on certification program health, exam results and pass rates, and various evolving dashboards • Help establish reporting standards and data hygiene practices as the program scales • Use data to identify content gaps, at-risk learner populations, and program improvement opportunities • Identify certification gaps through ongoing engagement with partner, implementation, and product teams, and dealer feedback channels • Translate product releases into certification content updates, exam revisions, or net-new credential development, coordinating with Product Management and Product Marketing as needed • Build and formalize a certification needs assessment process — including intake cadence, stakeholder alignment, and prioritization frameworks • Prioritize certification development based on implementation impact, partner readiness, and organizational objectives • Deliver formal training sessions to internal teams on platforms, processes, and tools • Provide coaching support to team members to ensure consistency of learner skills and knowledge • Adapt training delivery to audience needs and skill levels