Modivcare logo
Modivcare

To bring equity, hope and healing to those who need it most. To make a world of difference, one member at a time.

Care Center Representative, Bilingual

BilingualBilingualFull TimeRemoteJuniorTeam 10,001+Since 2017H1B SponsorCompany SiteLinkedIn

Location

Ohio

Posted

14 days ago

Salary

$17 / hour

Seniority

Junior

High School0.1 yrs expExperience acceptedSpanishEnglish

Job Description

Care Center Representative, Bilingual

Modivcare

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly. • Provide compassionate customer support using scripted and non-scripted responses. • Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations. • Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy. • Communicate with empathy, respect, and patience to ensure a positive experience for our members. • Verify and update customer information in the system to ensure records are accurate. • Troubleshoot alarm systems and report issues to ensure timely maintenance. • Proactively inquire about and recommend preventative healthcare services to members. • Manage access to highly sensitive materials and maintain strict confidentiality. • Talk and type simultaneously while navigating multiple screens and systems efficiently. • Successfully complete new hire training and pass all required compliance testing. • Perform other duties as assigned.

Job Requirements

  • High School Diploma or GED required
  • 0–1 year of customer service experience, preferably in a contact center or healthcare settings
  • Exceptional customer service and interpersonal skills
  • Strong oral and written communication abilities
  • Ability to remain calm and empathetic in high-pressure situations
  • A self-motivated attitude with the ability to work independently and collaboratively
  • Proficient typing skills (35 WPM)
  • Familiarity with customer service software and CRM systems (preferred)
  • Ability to toggle between multiple screens and systems efficiently
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Benefits

  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

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